Balcony was not clean. Swimming Pool not working but still full money charged. Food taste can be improved to match the Taj brand. I have stayed at other Taj hotels and the food quality is much better at the other Taj properties. Bathroom showers can be improved. There was too much pressure.

The location and the infrastructure and facilities were top notch. Very courteous staff and hospitality.

Stayed in April 2024

Room Size

The spread needs to improve. The choices compared to other properties was less

Stayed in February 2024

Should be a lil more modern and tech savy

Peaceful

Stayed in February 2024

View was restricted because of renovation and I was informed very late about the renovation.

The staff behaviour (Urmila and team) was great and they took care of their guests very well.

Stayed in January 2024

Construction

Rooms

Stayed in December 2023

The water in the loo n basin was muddy and it took a while to clear it when we called the staff. Very inconvenient and not expected from Taj!!

The location is faraway from metropolis but easy access.

Stayed in December 2023

Breakfast buffet should be better

Stayed in December 2023

Rooms

Spacious

Stayed in October 2023

Disturbance from the construction that was going on

Food

Stayed in May 2023

I can understand that the hotel is undergoing a massive renovation. But the gardens and lawns are below expectations. Not perfectly manicured as it should be. It seems the hotel is oriented to attract only off site events of the Gurgaon corporate sector. Not a family leisure destination.

As with almost all Taj hotels whether in India or abroad the staff were excellent and the service impeccable.

Stayed in July 2023

the choices of drinks. as its pet friendly hotel they can arrange for dining area where pets can be with us. we had to leave him in room and sometimes we had to dine alone as the young pup couldn't be left alone in the room. Room service was slow.

the staff and overall room. Travelling with Pet. services were good. ambience and rooms were good. my wife loved the spa treatement

Stayed in May 2023

Poor cleanliness of rooms and bed sheet was torn, complimentary adventure activities not being offered. Even for small activities like pool table or cycling, they are charging. Prices are exorbitantly high @ 18 k per night with breakfast and one major meal for couple with a kid. Approach road is not ok with pot holes. No proper shade for parking of cars and in two days stay there, the car kept under the tree was in a state which is difficult to describe. The car should be atleast be in a state it was handed over. Expected a much better experience for the amount charged.

Well laid out, size of room and washroom good

Stayed in June 2023

Swimming pool was under renovation.

Breakfast was very good. There were different varieties. Enjoyed the stay there. Billing staff was very cooperative specially Himanshu and one lady at the reception(don’t remember her name).

Stayed in June 2023

The construction work just puts a dent in the whole experience. The construction work is going in right in front of the garden view rooms.

The behavior of staff members

Stayed in May 2023

It wasn’t very luxurious - not the way you’d expect a Taj property to be and too expensive for what it was. The food was average, the rooms were comfortable but relatively basic with signs of wear and tear.

Very green and lush, large rooms and bathrooms, very clean, helpful staff, cool art

Stayed in May 2023

pool was closed.. interior is not maintained

food and landscape

Stayed in April 2023

swimming not operational

hospitality

Stayed in April 2023

There are better hotels / resorts at similar price. Mostly because the restaurant isn’t that great and there’s nothing else around to eat. The pool wasn’t operational when we went. So a big minus for that.

Room and bathroom size is huge (which is great). The room and resort was clean. Staff was friendly too. There are different activities that you can enjoy like rock climbing etc.

Stayed in March 2023

food quality was not up to the mark.

approachable, clean, courteous staff

Stayed in April 2023

service was little slow.

the ambience was outstanding. staff is extremely courteous. food was 10/10 A special thanks to Nikhil. Ganesh. Neha (F&B team) for taking care of us and pampering us to the outmost level. with folded hands thanking Mr. Surendra and Nilesh (security). I lost my very expensive sunglasses. and they were so quick enough to find my glasses. extremely supportive.

Stayed in April 2023

Renovation work lead to no swimming pool this time.

The staff was extremely cordial especially Shyam who helped us to change the room so that we can take care of our new born baby better.

Stayed in March 2023

The service to the room was very very slow. We requested for 5 wine glasses and 5 whisky glasses, we got them delivered to our room in about 45 minutes. All the activities were chargeable, you do give something to the guests complimentary, besides the stay in the room.

The rooms were pretty big. We, a Goup of 11, could stand in the dressing area in front of the mirror, and click a Group photograph. We partied together in one of the rooms and it was pretty comfortable.

Stayed in March 2023

The property allows pet which was quiet scary & unpleasant at the resort.

The staff was courteous and helpful.

Stayed in January 2023

Cleanliness outside the room was not good, buffet breakfast was upto the mark.

Room and outdoor space

Stayed in January 2023