We had issues with an apparent additional tax that was not included in booking.com (we did not pay for this and it was not required by booking.com) we had to deal with the daytime manager Umar on this matter. We found him to generally be rude, so much so my partner would discuss matters with him because he made us feel so uncomfortable. It’s lucky that there are a number of other great employees as our experience and scoring would have been significantly lower based on dealings only with the daytime manager. Further there were a number of messages regarding train station pick up that were confusing, misleading and unfortunately created a stressful end to a long journey.

The property was kept incredibly clean and tidy. Our stay was particularly made better by a few of the employees - Mandan, Mohammad and Jabbah - thank you! They were super helpful and made our stay at Suryaa enjoyable with their effort and kindness.

Stayed in May 2024

Lack of lift

No lift. Else all good

Stayed in April 2024

Hospitality

Stayed in March 2024

Bed too soft for my back. Door lock not so nice to use. No room cleaning in 4 night stay. No hotel restaurant information In room (menu & prices).

Great staff. Nice clean room. No traffic sounds in or outside of hotel, so very good if you want silent surrounding. Pool water was clean.

Stayed in April 2024

Nothing, just a lovely heritage hotel with lovely staff.

The staff were absolutely lovely, they played with my 5 year old son out in the courtyard & couldn't have been nicer! The room was nice & spacious with a really nice bathroom. In walking distance to a couple nice bars/ cafes and Bar Palladio is only a short tuk tuk ride away. The pool was great for a cool dip after a hectic day in Jaipur.

Stayed in March 2024

First Class breakfast very good choice, staff at breakfast were excellent particularly the chef cooking the Eggs to order

Stayed in March 2024

Nothing

Quite a small Heritage hotel.well placed along a quiet side road , but easy access to all the sights. All the staff were extremely helpful, our room was very nice and quite comfortable, with a good bathroom, the room is quite basic but this did not detract from the pleasure of our stay.The food was excellent, and you eat in the small courtyard by the pool.We had dinner here two nights instead of going out as it was so good.Excellent breakfast as well.Large sun terrace on the roof which was nice late afternoon.

Stayed in March 2024

No complaint

The staff were very friendly and helpful.

Stayed in April 2024

No hair conditioner in the bathrooms (although easy to find in the shops over the road)

Friendly, and helpful staff, beautiful courtyard.

Stayed in April 2024

N/A

Air con worked Felt safe Nicely decorated Hot water worked Reception manned Good english for staff

Stayed in April 2024

Fridge was mouldy and not working, there was a smelly urinal stone in the shower

Good location and friendly staff

Stayed in April 2024

Breakfast finished at 9:30am and the pool was very cold!

Very nice property, comfortable and clean

Stayed in March 2024

I completely understand that foreigners should be charged higher prices, however when the hotel charges a 10x premium to book you a taxi vs what it costs if you book it yourself is not on.

Comfortable room, nice pool and rooftop.

Stayed in March 2024

Wedding venue next door - so some noisy late nights - buy not the hotels fault.

Great family run haveli in a really good location. Staff were so helpful and breakfasts in the courtyard each morning were delightful. Autorickshaw drivers out the front got us everywhere we wanted to go!

Stayed in February 2024

The pool had not been filled, wish we knew before we went so we was not disappointed

The tranquility of the hotel, it is beautiful.

Stayed in February 2024

There is nothing we didn't like.

The hotel is very well located in a quiet neighbourhood. All tourist destinations are easily accessible by tutuk. The staff is very helpful and gives good information. We can only recommend the pick-up from the airport or train station with the hotel's own taxi.

Stayed in January 2024

Pool was cold and really unusable. No loungers. The staff are sweet but The absent management are hopeless. I booked 4 nights and after 2 my safe and tv were locked. I had to get staff to sort this out and the safe caused aggro as needed to pay for something online. Just absurd decision by management. The check out was terrible. No staff on reception. In the end a waiter had to try and work the card machine. Wasted 20 minutes. No excuse

Good , safe location. Nice room and public spaces

Stayed in February 2024

We took a deluxe suite with double bed + 1 single bed. Room was spacious. The single bed, could be improved with its bedding and quality. It was creaking and shaky. Amenities could be improved. We carried our own toiletries, however hotel could provide for disposable tooth brush and paste. Shower head needs cleaning, and re-adjust the pressure. Water was trickling and leaking. Suggestion: Keep spare bin bags in the room.As I travelled with a baby, soiled diaper needed to be disposed. However staff was long enough to collect it everyday. Fridge could be stocked with soft drinks and juices. Can be charged on vacating the room.

The ambience was beautiful. Warmth and initiate , as a home. Centrally located from heritage sites ( Pink City) Easy access to Meena Bazaar , traditional restaurants and also fusion restaurants.

Stayed in February 2024

The location, and very cute and comfortable

Stayed in January 2024

I had two rooms booked. In one of them, the bathroom had a foul smell on the second day of our stay. The staff did clean/rectify it but I didnt expect something like that to happen. Also, there is a property across the street that plays loud music after 10pm which is inconvenient to say the least

The hotel itself is very beautiful. The rooms are large and spacious. Highly rate the food - delicious and good variety. Helpful staff

Stayed in December 2023

Would be better if the shower was fixed in our room as the water sprayed everywhere and the bathroom was very wet. Hot water takes a long time to flow but was good in the end.

Comfortable, hotel in a quiet location - away from the hustle and bustle of Jaipur. Serene garden and verandahs overlooking the pool great for relaxing in. Breakfast was not included but the menu picks were reasonably priced - I did not think the buffet was worth the money though. The reception organised a car for us for a day tour and a trip to Agra which was very convenient though perhaps shop around for competitive pricing just to be sure. Would recommend this hotel just for the peace and quiet!

Stayed in January 2024

You need a tuktuk to get out and about in Jaipur as this place is not 'in the heart' of anything. This was easily arranged for us though!

Rooms spacious, beds BIG, bathrooms lovely. We ate in-house for breakfast and some dinners and we liked their food. We paid more here for laundry and food than in other Hotels in India but we still enjoyed our stay. Concierge very helpful and spoke great English.

Stayed in December 2023

I was more than satisfied. Sometimes there was music from a neighbouring hotel, but I quite enjoyed this - it was better than traffic noise in other hotels we stayed at.

1. The hotel’s location. It was a calm oasis in a city where there is a constant roar of traffic and beeping of horns. This hotel was slightly set back from this, offering peace, safety crossing roads and a generally more safe feeling environment. There are a couple of other hotels and restaurants surrounding it, offering great food and a relaxing drink. 2. The staff were helpful, courteous and professional at all times. The hotel has a very ‘family run’ feel to it, which made you feel part of it and included. They also offered cookery demonstrations, Bhangra dancing and even yoga on some days. 3. It was all very clean, with a hot shower. The roof garden was lovely, we watched the kite flying contests from all the different rooftops. The kitchen staff offered food and drinks up there, which was all a great ending to our stay in Jaipur.

Stayed in January 2024

It is a good place to stay. Nice people and I don't feel there are any negatives.

Breakfast was fine; room was good and the general atmosphere relaxing.

Stayed in December 2023