Nice apartment style hotel. Clean rooms, fully equipped kitchen and comfortable bed. Staff is very kind and helpful. Location is great too, short walking distance to restaurants and grocery stores. Would definitely stay there again.

Stayed in March 2024

No one provided assistance on how to use various functions such as remote for TV, which did not work, or how to turn and regulate the heaters in the suite, etc.

Cleanliness, good kitchen and living room facilities, plenty of extra bed covers and blankets (very necessary becuase of the cold), close to venue we needed to visit over the weekend.

Stayed in March 2024

Some surfaces were dusty, the cup on the sink had yucky gunk in bottom and looked like it hadn't been cleaned for a long time (I didn't use it). The flooring in bathrooms looks old. fixtures are showing their age.

This place is good for what it offers; small apartments with a little bit of kitchen (fridge, sink, microwave). It's a little tired (appliances, furniture, lighting are showing their age) but it is comfortable and is in an excellent location. Lior and his staff are all very nice and helpful. The people involved were all great.

Stayed in August 2023

It’s looking tired. It’s a little dingy, some things are broken (shelf in fridge) or not clean (toothbrush cup in bathroom, lots of dust on top of shelves) but it’s comfortable enough.

It’s well located and Lior and staff are very nice.

Stayed in September 2023

No air conditioner in the bedroom (just a fan)

Great location, comfortable beds, good service

Stayed in July 2023

It’s very small don’t look like the picture, and my key didn’t work at 1am I felt bad to wake up the staff but they definitely responded and helped.

The bad was comfortable and the place was clean

Stayed in June 2023

The internet was not very robust. I had trouble logging on

Very enjoyable Shabbat stay for the extended family

Stayed in June 2023

Breakfast ordered as part of the reservation at the external caffe was very limited.

Location in quiet neighborhood. The room was well equipped and clean.

Stayed in June 2023

Verry good

Stayed in June 2023

Bath / shower was very small. The double bed didn't fit us both so we got 2 single beds in the Terrace Room.

Staff were always willing to help and do what they can. Grand Cafe was amazing. Go and see Sarah who runs the place. Great food and atmosphere.

Stayed in June 2023

all excellant

Stayed in May 2023

If you don't specify in advance a few days before, check-in is only available untill 5 PM. Wifi signal strenght was low, lack of wine opener

Big cofmortable bed, big room with a lot of space, available appliances - hairdryer, iron, nice view from the window, car parking, room service (cleaning)

Stayed in May 2023

I would appreciate if dust is cleaned from tables in the sleeping room

Rafael Residence has all you need even for a long stay, from tableware to oven (you can cook your own food, if you wish)

Stayed in April 2023

would have been nice to have a room with a balcony or the bottom room that leads out to the open patio. otherwise no problems

room great, good position, no complaints ! staff very good and attentive and willing to help!

Stayed in April 2023

The sofa bed and cot were quite uncomfortable.

The cleaning guy was lovely. Went above and beyond in trying to make sure we were comfortable. Reservations were smooth and the manager was flexible to our needs in terms of check out times and a last minute date change. Location is wonderful for experiencing the residential experience of Jerusalem. Good amenities and well stocked room.

Stayed in April 2023

The wifi connection in my room was unstable – this can be a little off-putting, if you need to rely on wifi for work purposes.

This mixture of apartment and hotel was perfect, especially since I stayed in Jerusalem for more than a week - my room included a small kitchenette with fridge, toaster, electric kettle, microwave etc., and the rooms were were simple, but comfortable and nice. The staff was very attentive and nice. In walking distance, there are cafés, grocery shops, a pharmacy, busses to the city center, Mt. Scopus and Givat Ram (university campus) and other parts of the city.

Stayed in March 2023

During the three-day stay there, they did not clean once, they ran out of toilet paper.

Location of the hotel. The surroundings of the hotel

Stayed in March 2023

The internet here is not good. It takes a long time to load pages, and at times is “unavailable.” Patience is required.

It was clean and reasonably comfortable, good location, very nice and helpful staff.

Stayed in March 2023

no was OK

overall stay reception , parking place friendly way I was treated

Stayed in February 2023

Nothing. For your info: The Rafael residence includes actually three houses (A, B, C), entrance from the Zrubavel street, office/reception in the house C, No. 5.

Excellent location close to the old town of Jerusalem (20 min walk), the stop of number of buses nearby: 10 min to Jaffa gate or ca 20 min to the check point to reach Betlehem (then 40 min walk from the wall to the centre), quiet and priviliged quarter, cafe/restaurant on the grount floore, grocery shop at the neadby corner. The bedroom is devided from a living room with a kitchen corner, basic equipment is available incl. a fridge.

Stayed in February 2023

Room looked a bit tired. Bath with overhead shower small.

Soacious accommodation on a pretty quiet street in the centre of Bakaa with good shops & cafes nearby.

Stayed in January 2023

one night the heating was not working but the next day it worked again.

The apartment is really good and confortable. It is 10 min driving to the old city. parking available anytime and the staff very kind and responsive.

Stayed in January 2023

Old room design, would need refurbishment

Nice neighborood, nice staff, convenient parking

Stayed in January 2023

at times hard to get into outdoor parking spot

location, free parking available. suite, not just one room. lovely restaurant on first floor.

Stayed in December 2022