N/a

Housekeeping was excellent. Location was perfect. Staff were helpful.

Stayed in January 2024

Maybe some more handwash soap in the bathroom would be good.

Stayed in January 2024

1. The bathrooms need to be revamped. The showers are old and the water comes out like coming out from a tap. The second bathroom has a bathtub with a shower, but no shower curtain. This was not practical. The door of the second bathroom also does not close. So we ended up only using one bathroom the whole time. 2. The sofa could also benefit replacement. It is sagging on one side. 3. It should be mentioned in the check-in guidelines that google maps takes you to the back entrance of the Ashton Kuta apartments. This can be confusing since there are no signs. So basically the check in is through the entrance of the Ashton Kuta Hotel. At the reception, you are picked up and shown your way to the Reef Apartments. The same is for your taxis/deliveries. It is better to give the Ashton Kuta hotel address. Additional note: virtual cards and contactless payment are not accepted by the property

The apartment has a good location with several restaurants and supermarkets nearby. It is close to the Jerman beach. However, Jerman Beach is not very good. Kuta Beach is also 1.5 km or so away. The kitchen was very well stocked with utensils, so we could make breakfast in the apartment. The apartment has good facilities (strong air conditioner, a pool, TVs in each room) and we could use the Ashton Kuta pool and other facilities as well which was great. The staff responded immediately to our requests.

Stayed in December 2023

Location

Value for money. Nice and clean.

Stayed in December 2023

There were multiple geckos in the kitchen/ dining room. We removed some but there was a gap under the door and the balcony door didn't seal over so when we returned in the evening there would be new ones climbing on the walls. Also the photo's of the hotel facilities are not up to date

The apartment was a great size. It was nice to have a separate room to work in for a change. The place was clean and we got fresh towels every day. It was very close to the airport

Stayed in November 2023

………

Great friendly staff Great Location Clean and tidy

Stayed in November 2023

Nice and clean, good location. Spacious for families

Stayed in November 2023

Air conditioning in bed room was ineffective

Close to malls, and restaurants 

Stayed in September 2023

Nothing.

Huge pool. Friendly staff. Very spacious. Good location. The outdoor area with the pagoda couch was nice to relax on.

Stayed in August 2023

The couch/seating was very uncomfortable and needs to be replaced. We would prefer a walk-in shower instead of over the bath

The apartment was well appointed and in a good location for beach, shopping, restaurants and massage

Stayed in August 2023

Nothing really

The pool,restaurant,close to shops,restaurants and airport for early checkout.

Stayed in July 2023

I loved everything about it. Facilities were clean, staff amazing, location great.

I spend time in quite a few properties around in Bali. This is my favorite property. My family were sad to leave. Definitely going to come back. We loved a view from the balcony, staff did their job exceptionally. We don't have anything bad to say about our stay

Stayed in July 2023

Toileteries provided can be improved

The ambience

Stayed in April 2023

easy access from airport, comfortable and spacious

Stayed in April 2023

it was quite a long walk to the Unit from the front of the hotel when carrying shopping. The pool bar was not manned and we had to call for drinks which took an hour to come.

The property was clean and quiet and the location was close to everything we needed. the communication with the owner was very good.

Stayed in March 2023

2 aircons not working

Stayed in March 2023

Almost nothing.

Almost everything.

Stayed in February 2023

Small maintenance items: patio doors very hard to slide open, cookware showing wear, tub slippery when showering. Maybe weatherstripping to keep the tiny lizards out.

The apartment was spacious and well stocked. It had a great balcony with nice garden and distant seaview. The bed and sofa were very comfortable. Nice little restaurants nearby and walking distance to beach, shopping, pharmacy, and groceries. Pool area very nice. Agus and staff very friendly and helpful.

Stayed in February 2023

wifi is not good and toiletries are not provided

good value for money for families to enjoy together under a same roof.

Stayed in December 2022

Long way to appartment, elevator was very slow, pet hate not having a hand held shower

Rooms were very spacious, beds were comfy, good little kitchenette, restaurant on ground floor was great, pool looked fantastic

Stayed in November 2022

It is not clear how to check in. If you enter Kuta Reef apartments into Google maps it goes to the exact location the apartments are located within the hotel which isn’t helpful. In the end we had to go to the reception of the Aston Kuta Hotel where the receptionist contacted Kuta Reef Apartments for us where someone met us to show us to the apartment and collect payment. Check out was also slightly ambiguous however from the conversation we had with the Aston Kuta Hotel receptionist it sounds like you just leave the key with them.

The apartments are suites from the Aston Kuta Hotel that were sold off to another owner and rebranded as Kuta Reef Apartments. You are getting a considerably better rate than the Aston Kuta Hotel for what is exactly the same room. You have access to all the hotels facilities as well. I would recommend reading the Aston Kuta Hotels reviews to get an idea for what the place might be like.

Stayed in August 2022

Good clean rooms very comfortable.Friendly staff very helpful.Happy stay.

Stayed in May 2022

My stay at Kuta Reef was excellent. I travelled for a holiday + work and the apartment had everything I needed for both purposes. The apartment is spacious (loved the full kitchen), clean, has beautiful views of the water and is private as it is situated at the back of the Aston Kuta Hotel in the residences quarter. As it is part of a hotel, I had the comfort and space of an apartment, as well as full hotel services. Being able to order room service at reasonable prices was very convenient! The location of the apartment is also very convenient - mini mart, massages, money changer, restaurants, bars and laundry service are at the hotel's doorstep. Finally, service was fantastic - from the hotel staff, cleaners and the host - everything was so easy. Thoroughly enjoyed my stay!

Stayed in June 2022

not a good view. it was written ocean view but ocean was 2/3 miles away

location

Stayed in May 2022