Nothing..

Staff are very friendly and helpful. We liked it so extended our stay and reception helped book a trip to Mount Bromo for the volcano tour. The location is handy for bars and restaurants, even if you have to use a taxi (which are cheap). Ate in hotel restaurant, good food.

Stayed in February 2024

Convenient good value hotel

Stayed in December 2023

The staff first of all. Comfortable room. Nice gym

Stayed in January 2024

everything is good enough for me and my family

I like the hotel location that was closed to the interesting area that I want to visit.

Stayed in December 2023

All great

Great vitourew of volcano and area. Lovely staff that organized at great toys to Mt Bromo!

Stayed in January 2024

Buffet breakfast was terrible. Cold and hard rice (nasi uduk). Untasteful stir fried vegetables. Very dark tea (I diluted it wih hot water). Lift was slow. room service was not 24h.

This hotel doesn't allow bicycles to be brought into room. I brought a folding bike with me. The manager and staff was being reasonable when they finaly allowed me to keep my bike with me in the room, with a condition to keep the room tidy. After seeing the room I can understand their concern. The corridor and half of the room was carpeted. Dirt and lubricant from bikes will ruined it. I hope in the futre they can revise their policy for bicycles. They provide two water dispensers on each floor in the cooridor. We can refill our room jug or our tumblers for free. Aircon was cold. Hot water shower and water pressure was good. Plenty of electrical outlet to use. We can borrow iron and ironing table if needed. There is an Indomaret minimarket across the street that is open 24h.

Stayed in December 2023

Everything! Very friendly, very nice, very clean!

Stayed in November 2023

Service is slow and poor. They can't even make half-boiled egg. Order coffee took almost one hour.

Location is easy access to the city. Many restaurants surrounding.

Stayed in October 2023

As I mentioned above: the bread and the coffee for breakfast. Another thing, I hope they can improve the room to be more quiet since I could hear people talking from the room next to mine.

The breakfast was okay. However, the bread (what they called baguette) in my opinion was not real bread. Because it was very brittle. In addition, I think they should provide the coffee machine, so that people could choose whether they want to have an espresso, cappuccino, or simply black coffee. They provided it, but people have to pay for this kind of coffee. I am sure they can improve these things. The location was quite strategic. Moreover, I like that they provide the reusable jug and the water to fill the jug in the corridor.

Stayed in October 2023

Cold breakfast soups.

Nice and clean cozy room.

Stayed in October 2023

A little bit too far from the center.

Staff is very kind and helpful.

Stayed in August 2023

Scramble eggs, beans, cheese

Stayed in September 2023

They don’t offer bike rental, we were given contact info for a couple of companies but no one got back to us so it made getting around quite difficult. Bathroom could’ve been cleaner and our next door neighbours were banging on the walls.

The lady at the front desk whom I was in contact with over here was fantastic! She helped us book our Bromo and Ijen tour for a really good price and even on her day off still said she would be in touch if we needed anything. We had a room on the top floor which meant we had a lovely view of Malang. The room was a nice size and bed was comfortable.

Stayed in August 2023

There are stains on bed and towel. Window curtain is quite dirty. The hotel really need some refurbishment

Nice & helpful staff Location is great

Stayed in August 2023

Room facing the sun so aircon is slow in cooling the room.

Good spread during breakfast. Engaging receptionist, Ayin. Friendly and helpful staff. Nice heated swimming pool. Many facilities in gym. Big spacious room as we were upgraded to family room. Many lifts.

Stayed in July 2023

Door locked us out before 12 noon check-out time.

Friendly staff that speak good English, make recommendations and are helpful. Service was great! Surrounded with food, a pub and convenient stores nearby.

Stayed in July 2023

More options at breakfast. Dinner menu is nice and food tasty but many items were not available. Food also took a long time to come out even though we were the only diners.

Heated pool was lovely. Kids loved it. Breakfast was nice. Reception gave us two connected rooms which we liked. Reception also arranged a trip to Bromo.

Stayed in May 2023

nothing

Great location. Extremely friendly & helpful staff. Very comfy bed!! great value for money

Stayed in May 2023

Clean and confortable room Nice staff - good buffet for breakfast Big pool So much better than Ibis Surabaya city center

Stayed in May 2023

The bar fridge is not cooling enough.

Excellent staff, great property and decent buffet breakfast spread.

Stayed in April 2023

I gave this hotel an 8 star rating because of the breakfast. We left early for a tour but the breakfast they gave us was two pieces of hard bread and butter. This was definitely not worth the price of the paid breakfast on the room, and was horrible. Everything else was great!

Everything about the property was great, the pool was amazing, gym was nice, and restaurant was super good.

Stayed in March 2023

- comfortable room - nice swimming pool - option to refill the bottle of water on each floor - friendly staff

Stayed in March 2023

N/A

The room was great, the bed was comfortable and the staff was excellent.

Stayed in January 2023

soundproof room would be appreciated

everything

Stayed in February 2023