147, Avenue Jean Paul II, HT6113 Port-au-Prince, Haiti
#1 of 9 hotels in Port-au-Prince
Guests' ChoiceBased on 74 hotel reviews
8.5Cleanliness
9.2
Comfort
9.0
Location
8.3
Facilities
8.6
Staff
9.0
Value for money
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 29 February 2024
Carol
United StatesExpensive. Neighborhood not safe.
Very comfortable room. Very helpful staff.
Stayed in February 2024
Reviewed: 13 February 2024
Bernadine
United StatesI didn’t like the fact that the buffet cost $45 per person! seriously I could give my family this money and would cook for me for 3 days so please reconsider. Some staff was not so kind to especially the ones at the front desk 🙄🙄. But Mr Desrosiers was nice to me all the time.
First of all, I love the cleanliness🥰, The staff Especially Mr Walensky who went above and beyond to provide us great services which I truly love. Yes the area was safe. peaceful and quiet. The swimming pool was just awesome too.
Stayed in February 2024
Reviewed: 6 February 2024
Billy
United StatesNothing it was perfect
Everything
Stayed in February 2024
Reviewed: 4 January 2024
Jean
United StatesTo many different faces passing who doesn’t have a reservation in there no one had contrôle of that the gates guys open for any one you doesn’t know who’s who when I left Marriott Tuesday around 9:30 or 9:45 am 3 guys in a motocycle following the car I was in thanks god I from Haiti I was able to watching them following me until I get to the Comisaria in Delmas 83 I think I drive straight in there these police officers save me and my friends Marriott is a beautiful place but some one need to Have contrôle who’s belong in there and these guard out side need to change they are there for to long because Haiti is very dangerous These guards they know to many people Marriott need new guys every two weeks or month those police officers drive to the airport I think them for that if it wasn’t for them maybe now I will be in Haitian news with no one to Help and care God bless Haiti
Stayed in January 2024
Reviewed: 31 December 2023
Lamar
United StatesNothing everything okay
Security first Property very clean nice Costomer service
Stayed in December 2023
Reviewed: 28 December 2023
Violine
United StatesNothing
Everything
Stayed in December 2023
Reviewed: 30 October 2023
Falange
United StatesNo breakfasts included in your room expenses , you have to pay 30$ every day for breakfast. in case you don’t want to consume their very high expensive anything food there , you free to purchase food outside on your own. Food very expensive, Even twice the price of the USA . But guys please don’t judge them , i can understand the reason. they’re functioning in a country where every business is responsible to produce their own electricity,fuel price as y’all know is expensive. So they try to balance things. And i don’t want them to leave my country as many others did , i still purchase inside so i can encouraged them to stay . Food can’t be the inconvenience cause you free to go to outside resto. Glad I’ve been there. Thanks for their really good expensive food. Glad been there. I’ll be there again in future.
My stay at this facility on the 30th of SEP to 7 of OCT 2023 , was very enjoyable. The staff was really kind , I LIKED THE CLEANLINESS OF THE Hotel. the area was best , you have a market close by right in front of you . Multiple optionally restaurant in the area . some take out & also delivery available to the mariotte. Everything was good there really recommended and I’m planning to go back again maybe in the next two month. @visitMariotteHaiti.com
Stayed in October 2023
Reviewed: 11 October 2023
Daphney
United StatesI enjoyed it, everything was great.
Breakfast was great, good service
Stayed in October 2023
Reviewed: 23 September 2023
Elgedina
United StatesThe breakfast was too expensive. We need to provide towels on time.
I like the view. The swimming pool was very clean. I will choose this hotel again. Front desk people exceptional.
Stayed in September 2023
Reviewed: 23 August 2023
Louis
United StatesNone
None
Stayed in July 2023
Reviewed: 10 March 2023
Jaysen
United Statesnothing
clean and beautiful
Stayed in February 2023
Reviewed: 3 February 2023
Wisly
HaitiThe price
The customer service was on point,no complaints and I feel safe
Stayed in February 2023
Reviewed: 27 October 2022
Jiatian
MexicoNothing
Good location
Stayed in August 2022
Reviewed: 27 July 2022
Juantheoneandonly
United StatesService in la Sirène is very slow. Yes, they prepare some elaborate dishes, and their super delicious food make the long wait worth, but they are super slow for international standards. This is somehow bothersome during dinner, but when you want a quick omelet or something outside the buffet for breakfast, it is better to go down earlier to la Sirène to get it served in time, otherwise you would have to leave off to your work or appointments and the omelet will still be in process. Checking out was complex, the credit card machine was not working, my driver was waiting to head to the airport, and they told me they would send me the final invoice (which I needed for reimbursement) later on. That never happened, I had to call the hotel from abroad, and I finally got it, but I would have expected it in my inbox without having to call back.
The staff is welcoming and friendly. They know the city and its risks, and are always ready to provide insight and advice on how to take care of yourself. It is also important to acknowledge the sophisticated security system of the hotel, it is like a fortress, but you don't feel extremely surveilled. There is a fair combination of CCTV and security staff making a great job to keep you safe in one of the most dangerous cities in the world, that is absolutely a plus. Getting a taxi in Port-au-Prince is rather risky and strongly not advised, the hotel provides reliable taxi services, and that helps a lot moving around the city. It is costly, but worth paying for. The rooms are spacey, everything is in pristine condition, super clean bed linen, bathroom, etc. Whenever you need something (like towels) the staff is swift responding. Noise isolation is great, you don't feel like being besides a main thoroughfare, beds and pillows are otherworldly. The internet connection was seamless, which is something remarkable in Haiti, even electricity supply worked most of the time, I guess the hotel has its own power plant, because electricity cuts are frequent throughout the city. There is an ATM inside the hotel, which is good, but it sometimes stops working due to electricity cuts. The restaurant (la Sirène) is top-notch, there are surely a good chef and kitchen team in there. You get Caribbean, Asian-fusion-Caribbean and authentic Kreyòl (créole) dishes, along with international staples. Prices are also international, but the food is excellent. The bar and cafeteria are also very good, the cafeteria has nice sandwiches and salads for lunch, not as pricey as la Sirène. Espresso drinks in the cafeteria are outstanding. The swimming pool is pure bliss, you somehow feel totally away from the troubled city out there. It is a pleasant, green, bubble to escape and relax. The gym is very good, the have treadmills and regular gear for non-pros.
Stayed in July 2022
Reviewed: 16 June 2022
Jaysen
United Statesnothing
the room the pool the greeting
Stayed in June 2022
Reviewed: 2 June 2022
Nikerson
United Statesbreakfast was not included and very expensive
my privacy
Stayed in May 2022
Reviewed: 4 May 2022
Nikerson
United StatesNot enough towel
To expensive
Stayed in May 2022
Reviewed: 21 April 2022
Jean
United StatesEverything
Stayed in April 2022
Reviewed: 25 March 2022
Randy
United StatesNothing
Everything was superb
Stayed in March 2022
Reviewed: 12 March 2022
Kattie
United StatesEverything was fine there's not one thing I did not like
The breakfast was good very good enjoy myself & everybody was so friendly & welcoming . Absolutely love it. I would go again definitely. 😆
Stayed in March 2022
Reviewed: 15 January 2022
Riviere
United Statesnothing
everything
Stayed in January 2022
Reviewed: 8 January 2022
Darline
United StatesI love how the country was not safe but the Hotel environment made you feel like everything was great
Stayed in December 2021
Reviewed: 2 January 2022
Wei2yue
CanadaRestaurant food and service did not match the quality of the hotel.
Great hotel with nice facilities and friendly staff. Excellent WiFi and shower pressure. Big room with a nice view. The hotel also provided me with a driver for the two days (for an additional charge) who was godsent.
Stayed in December 2021
Reviewed: 21 October 2021
Stephania
United StatesThe telephone in my room wasn't working
I enjoyed the food,drinks, Josue,Pouloute did a great job at the bar, Abigail offered some tea when she overheard that I wasn't feeling good,when it comes to the front desk Marvens ,Alexander song me happy birthday ,thank you for such a great service
Stayed in October 2021
Showing 1 – 25
Hartlepool, UK
Avsallar, Turkey
Hachioji, Japan
Longarone, Italy
Amalfi, Italy
Naousa, Greece
Ubbergen, Netherlands
Pretoria, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content