NA

Fantastic room, very nice breakfast. Nice gym and pool

Stayed in May 2024

I think is a positive one, but I would have liked to be closer to some walking paths, but with this hotel, you don't need to leave the site much! Also, please bring back a kids play area!! That is such a good one for parents!

The view was breathtaking, and our room was nice, a good space for our son to play. Great to work in the room, really nice bath. We arrived on mothers Day and we were surprised with co, a complimentary bottle of Champagne and cake, balloons, a welcome sign and cards, little touches, and chocolates, but the cutest was the welcome for our son, the tub had a sweet message and it was colored alongside a rubber duck. The staff was excellent, we were treated like royalty, and our room was tidy every time we went outside the room, multiple times a day. Everyone was so friendly and I think is an amazing place to get the kids to. The pool was really big and quite empty most of the time, very cozy with beds. I can not fault it! Was the best hotel we ever stayed <3

Stayed in May 2024

Nothing

Everything. It was amazing. We upgraded to club at a discounted rate. Then got upgraded to seaview for free. It’s close to shopping and right above the train so had great access

Stayed in April 2024

Nil

50sq Meters big room

Stayed in May 2024

Room view

Location

Stayed in April 2024

Waiting area for guest in lobby is less than usual

I stayed at 111 floor with overlook all building in HK. View is unbeaten and can not find any where

Stayed in April 2024

The location requires a taxi to anywhere walkable

It’s probably one of the most amazing experiences, all from the building, breakfast and every detail is so well thought. The team is detailed and very thoughtful

Stayed in April 2024

Nothing - all perfect.

Perfect and high-end service - as expected. As our return flight only left at 23:45, the hotel offered a prolongation of our room until 16:00 without additional charge - which was very helpful.

Stayed in February 2024

This hotel is amazing. Concierge Emily Chui greeted me as I stepped out of the car and took me directly to my room and did all check-in there. She gave me her number and was available to me anytime throughout my stay to help with anything I needed. Ozone bar, highest bar in the world, was terrific. Guest Experience Manager Adam Vayda made my visit to the bar memorable and special. Housekeeping services were personalized and exceptional. The view from my room on the 112th floor was amazing. There is a wonderful Hotel Ambassador, Joe Ku, who has been with the hotel 30+ years who is in the lobby to attend to anything a guest needs and just to make us feel welcome. I highly recommend the Ritz in Hong Kong.

Stayed in January 2024

I didn't like that someone took me up to my room .. I felt little bit uncomfortable about that .. but I understand that's part of the process .. just not my personal style ..

Staff .. Service .. Amenities .. location .. everything was brilliant .. The views!!! .. I cannot say enough great things .. it's a real experience.

Stayed in January 2024

The service is beyond average. One of the best is the world.

Stayed in December 2023

Excellent customer service! I was delighted that my early check-in was possible. You saved my day! Also fantastic view!

Stayed in December 2023

I probably had the most thoughtful morning call ever. Reception told me about the weather and so on. Had a fabulous stay

Stayed in December 2023

Location is close to museums and the harbor, and the area is not overcrowded.

Stayed in December 2023

None

Beautiful location with the view and very modern amenities, authentic , friendly staff

Stayed in August 2023

The only thing I didn’t like was the use of the strong perfume smell in the lobby and hotel a little bit would go a long way but for me was way over the top

Property was amazing incredible hotel w spectacular views pool was amazing and the service was beyond expectations they cared for every aspect of my stay FANTASTIC SERVICE

Stayed in October 2023

Lovely hotel really central and very relaxing which is what we needed to break our trip.

Stayed in October 2023

the breakfast is bit boring and not too many choices.

the room is super clean. Staff services are great. location is perfect.

Stayed in October 2023

The breakfast is bit boring

Very great service! Good location, good staff n good facilities.

Stayed in October 2023

Our entire stay was absolutely amazing. We decided to upgrade to the corner room and it was the best decision ever - the view over Victoria Harbor from the 117th floor is simply magnificent. The pool is also extraordinary, as is the entire hotel and the experience it provides. We can't say enough about how attentive and helpful the staff were, taking care of even the smallest details (like leaving a souvenir bookmark on my book by the cleaning staff, or sending over a bottle of wine when our shower had a small malfunction). Thank you!

Stayed in September 2023

All perfect🥰

All perfect from the moment we entered the property, location-facility-room-view-Club Access- list is endless….. Full marks to the team to put their utmost efforts to make our stay so pleasant and memorable.

Stayed in August 2023

Nothing

Buffee 5times / day

Stayed in June 2023

lovely, spacious room with beautiful views!

Stayed in June 2023

None

The excellent service and friendly staff 👍

Stayed in July 2023