Victoria Dockside, 18 Salisbury Road, Tsim Sha Tsui, Kowloon, Yau Tsim Mong District, Hong Kong, Hong Kong
#17 of 275 hotels in Hong Kong
Guests' ChoiceBased on 92 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
9.3
Facilities
9.3
Staff
9.1
Value for money
8.0
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 March 2024
Yu-chi
Taiwan“The restaurant and bar at the hotel are outstanding with a wide variety, and the staff are friendly and attentive. I will definitely visit again when in Hong Kong.”
Stayed in March 2024
Reviewed: 27 November 2023
Koon
SingaporeNil
Nil
Stayed in November 2023
Reviewed: 21 November 2023
Sutri
Hong KongNot yet
I like all the service, very good and clean
Stayed in November 2023
Reviewed: 21 November 2023
Louisa
AustraliaNothing
I love the design of the hotel and the best view. Also, very friendly staff, Gary Ng, made our Hong Kong trip perfect.
Stayed in November 2023
Reviewed: 16 November 2023
Cecilia
SingaporeThe afternoon tea can change new menus daily
Amazing breakfast at the Manor Club
Stayed in November 2023
Reviewed: 13 October 2023
Nomin
ChinaNothing.
Everything !
Stayed in September 2023
Reviewed: 6 October 2023
Yuehui
United StatesVery complicated
Good
Stayed in September 2023
Reviewed: 5 October 2023
兒
TaiwanNo
The view from the corner room is very beautiful ~ great
Stayed in September 2023
Reviewed: 13 August 2023
Hassan
Hong KongBreakfast was not good, many guests shared the same. It’s ridiculous that you can order eggs OR pancakes and they were not the best. Quality anyway below expectations
Location next to K11 and view from the room
Stayed in August 2023
Reviewed: 9 April 2023
Sinclair
United Kingdomnothing
The rooms and facilities are exceptional.
Stayed in April 2023
Reviewed: 2 April 2023
Sohrab
United StatesThe Rosewood Hotel in Hong Kong, while a stunning property, unfortunately fell short in terms of service for an ultra-luxury establishment. There were numerous staff members present, but their roles and responsibilities were not made clear, leaving guests in the dark from the moment they entered the lobby. The check-in process could benefit from significant improvements, particularly in anticipating guests' needs and providing information about the facilities and amenities on offer. As a guest, I found myself asking all the questions, with no proactive information being shared about the hotel. The experience was akin to checking into a 2-3 star hotel, where the primary interaction involves receiving a room key and a cursory "have a nice day." For a 5-star hotel like the Rosewood, one would expect a more comprehensive introduction to the property, its restaurants, and navigation tips. Ideally, guests should be introduced to a butler upon check-in who can address their needs and even provide a tour of the hotel. Overall, I was quite disappointed with the customer experience at this beautiful hotel, given the number of staff members present. The hotel management should focus on enhancing staff training and guidance to ensure they can better anticipate and meet guests' needs.
The hotel architecture, design, decor and rooms are beautiful one of the best in HK.
Stayed in April 2023
Reviewed: 5 March 2023
Margaret
United Statestoo far to walk to other shopping places
nice spacious room, good amenities
Stayed in March 2023
Reviewed: 2 February 2023
Leung
Hong Kongno desk in the room, don’t like the equipment in gym
spacious, a lot of books can be found in the room and lift lobby
Stayed in January 2023
Reviewed: 6 January 2023
Braam
Saudi ArabiaExcellent staff and serviced
Stayed in January 2023
Reviewed: 9 October 2022
Alpha
Hong Kongevery facilities amazing
Stayed in October 2022
Reviewed: 2 October 2022
Helen
United Kingdomluxury
Stayed in October 2022
Reviewed: 20 September 2022
Kwun
Hong Kongamazing bathroom, wonderful service as well
Stayed in September 2022
Reviewed: 9 July 2022
Jacqueline
Hong KongAlmost nothing. You should book the restaurant in advance cuz it’s all popular even for non hotel guests.
It is a very happy thing to be able to see and experience the very kind staff, the wonderful interior and all the detail things in the room. The infinity pool is also really fantastic
Stayed in July 2022
Reviewed: 4 July 2022
Hang
Hong Kongfood in hotel is not good, e.g breakfast, charge high but food is not taste like i m eating at 4 stars hotel
prefect service
Stayed in July 2022
Reviewed: 26 June 2022
Tong
Hong KongNothing
We were celebrating our anniversary. They gave us a free upgrade to a one bedroom suite. Also nice little touches in the restaurant, spa when the staff would wish us a happy anniversary and made sure there was a small gift.
Stayed in June 2022
Reviewed: 23 June 2022
Gordon
Hong KongI asked a simple question on the phone initially prior to my check in time and was put on hold for a long time. At the end, the person who answered my question was the same person that picked up. Would be better if she just answered my question since it was a simple one instead of putting me on hold and passing the ball to someone else. I was very annoyed and sensed she was not attentive and rushing her job .
Stayed in June 2022
Reviewed: 18 April 2022
Mr
Hong KongImpeccable service and great decor
Stayed in April 2022
Reviewed: 9 January 2022
Yojana
Hong Kongnothing
amazing location, the hotel itself is well looked after and the staff are extremely polite and very gracious. the hotel has so much to offer and every corner feels relaxed and fresh.
Stayed in January 2022
Reviewed: 28 December 2021
Yiu
Hong KongBetter to provide a complete set of hotel manual (hardcopy or softcopy) is provided in the room.
Very spacious bathroom. Provide a cake for your special occasion.
Stayed in December 2021
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content