3 Tsuen Wah Street, Tsuen Wan District, Hong Kong, Hong Kong
#193 of 275 hotels in Hong Kong
Guests' ChoiceBased on 270 hotel reviews
7.3Cleanliness
7.5
Comfort
7.5
Location
8.1
Facilities
7.3
Staff
7.9
Value for money
7.4
Free WiFi
7.5
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End of dialog contentReviewed: 23 December 2023
Franco
United StatesConvenient
Stayed in November 2023
Reviewed: 16 December 2023
Josefina
PhilippinesOld hotel & some staff are not accomodating. The schedule of cleaning is every other day and this is annoying. We didn't inform on our first day. Hence, the following day & onwards we need to ask supply of towels, water and toiletries ( not even complete).
Breakfast is okay, although redundant. Room service staff are also good, but can not understand English. So, we need to motion what we need extra. But, generally okay.
Stayed in November 2023
Reviewed: 9 December 2023
Ron
NetherlandsRooms are old and need maintenance. It was very noisy due to airco, air purifier etc. In spite of requesting non-smoking room, the bedding smelled of smoke. Breakfast was really terrible, no choices of tea, coffee or cereal. catered only for locals.
Location is convenient.
Stayed in December 2023
Reviewed: 29 November 2023
Chiew
SingaporeNever come across so dirty hotel. Found out that below the bed never vacuum b4. Inch thick of dust. Toilet oso full of stain and urine smell. Meaning housekeeping didn't clean up after the last customer check out
Shuttle bus to town
Stayed in November 2023
Reviewed: 26 November 2023
Wong
Hong KongToilets are quite old and dirty. Poor sound insulation.
Excellent location.
Stayed in November 2023
Reviewed: 23 November 2023
Angus
AustraliaI cannot recommend this hotel as it is quite run down at it's current state. The lobby seems to be renovated but the rooms are really with rust and mold viable. Room service occurs once every 2 days. A very small room with non-ideal layout gives this a less than comfortable stay. This hotel is due for a full renovation.
Around 10-15 mins from the MTR stations. Lots of local food options around Tsuen Wan. The staff were helpful. The beds were nice and firm.
Stayed in November 2023
Reviewed: 20 November 2023
Kan
CanadaIt has a mild cigarette smell when we first open the door. The bathroom has mildew build along the edge of bathtub and tiles. TV color faded.
The room overall is ok. The bed is comfortable and room is very spacious. Staff and room cleaner very professional.
Stayed in November 2023
Reviewed: 19 November 2023
Janine
South AfricaNothing
Everything
Stayed in October 2023
Reviewed: 15 November 2023
Haraka
Hong KongSmoking rules
Calme
Stayed in November 2023
Reviewed: 12 November 2023
Abbey
AustraliaThere was MOULD in the curtains and the aircon was full of dust which made the whole room have this wet smell the air quality was so bad we often felt sick and we’re coughing until we would leave for the day we have both returned home now with a flu There was open food left in the fridge from the people before us and the wall paper was peeling Also the back of the toilet was either dripping rust water or worse plus little bugs in the grout of the shower Not to mention we could not find any stairs to go between floors which was an issue since around 7-9pm there are so many people you would be waiting over 15min to get to your floor
It was convenient location And the staff were friendly
Stayed in November 2023
Reviewed: 8 November 2023
Zhao
SingaporeHousekeeping uncontactable.
Good Customer Service at Reception and Free Upgrade to Family Suite.
Stayed in November 2023
Reviewed: 13 October 2023
Elizer
PhilippinesEveryday breakfast is just the same for the 3days stay in the hotel.
Clean, comfy, cold even without AC, and the internet is strong. The location was ideal and near the train station.
Stayed in October 2023
Reviewed: 12 October 2023
Luis
United Kingdomso many
very bad..................................
Stayed in October 2023
Reviewed: 15 July 2023
Kyo
Hong KongNever been there and they refused to refund. The worst experience I ever had
Stayed in June 2023
Reviewed: 21 June 2023
Michelle
SwedenReception staff was quite unfriendly at Check-in. The facilities seem very old and the communications not that easy.
Location was good with plenty of options.
Stayed in June 2023
Reviewed: 6 June 2023
Han
United Statesreceptionists’ attitudes were terrible.
good location
Stayed in June 2023
Reviewed: 17 May 2023
Aivan
United Statesa bit too far from the mtr. after a long long day 15minute walk back seems far
Location was awesome. so many stores and restaurants right there in the building itself
Stayed in May 2023
Reviewed: 2 May 2023
Sandro
ItalyThe breakfast was very poor, not clean the room every day, no drinking water, frigobar empty! One double room two nights more the 8000 HKD!
Stayed in May 2023
Reviewed: 30 April 2023
Khor
Malaysialocation,cleanliness,comfort
Stayed in April 2023
Reviewed: 5 April 2023
Jonathan
Singaporebreakfast, house keeping only do 2 days 1 time
breakfast was bad, continetal
Stayed in February 2023
Reviewed: 19 March 2023
Sarah
Hong KongThe rooms reeked of cigarette smoke. This was to be a non smoking property but the first two rooms we were put in smelt like an ash tray. The one we did stay in they sprayed with air freshener but it still faintly smelt of smoke when we woke up. Another friend had the same problem. The no smoking rule is not being enforced. This hotel is also run down and not a four star hotel, it hardly even is a three star one.
The wedding venue. We were there for a wedding.
Stayed in March 2023
Reviewed: 17 February 2023
Siu
Singaporeroom was not very clean! cigarette smoke came out from the bath room vent once in a while even though we were in a non smoking floor!
the bed was quite comfortable
Stayed in February 2023
Reviewed: 16 February 2023
Andrew
United StatesRooms are dated and not very clean. First room I got had a terrible cigarette smell; replacement room had a broken showerhead. Third and final room was acceptable.
Stayed in February 2023
Reviewed: 28 December 2022
Mohd
MalaysiaPlease improve your breakfast
Clean
Stayed in December 2022
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