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Slowest oldest elevator on Guam and so many office staff for a small hotel and oddly many locals and workers living there and in an out. Pool was a bit dirty with old pool furniture and didn't seem clean at times or heated until I made a review before but it seems to have been removed. The breakfast buffet really ends at 0845 or they start shutting down an cleaning up before 0900. Even though the schedule says 0630 to 0900. We seem to have only leftovers or get scolded for not coming down at 0830. Food selection was ok but I was expecting more from an American chain. Most buffets go til 10am because people are on vacation and want to sleep in an not feel rushed.

Front desk only area morning soup was usually nice and hot an bedding was nice when it was changed.

Stayed in January 2023

Management was aware of our arrival time, several phone calls to confirm. We waited outside for 1 hour at 0330 AM because no staff/security at front desk to let us in. Finally the night staff drove up and said he was gone only 10 minutes! Even though we were told no airport shuttle, he said he had to do an "airport shuttle run", Room not as represented on website. Plastic sheeting covered the window and it was shredded in places and grimy. Sheets were torn and the other room's bed appeared as it someone had been sleeping on it and their room was changed. Bathroom was dirty and moldy. Best Western may be on the name of this hotel, they have no affiliation with this hotel as the manager told me later.

The manager did compensate my group for one night.

Stayed in August 2022

Looks old

Stayed in August 2022

location. basically it’s on highway and made for ppl with cars. I like walking but the road wasn’t made for pedestrians. it was horrible to walk. got ripped off by a cab driver from airport so I wasted lots of money on the cab ride. if you like walking around, don’t stay here. the hotel rate is lower but you need to add 50 bucks min for the cab ride to/from the airport. then it’s much better to stay near the beach. I regret booking this place. overall, it wasn’t enjoyable. and the dogs barking outside, little kid in the next room made lots of noise at 3:50am. I was soooo upset. also they gave me a room in the back, close to where dogs are. wasn’t a good experience.

quick check in, nice staff (female), complimentary coffee, comfy bed, there weren’t cockroaches, big bathroom, decent size room

Stayed in August 2022

The facility run down the parking was small

Clean rooms

Stayed in July 2022

Room was filthy and the water heater in the shower didn’t work. The elevator was leaking water from the ceiling and the overall atmosphere smelled moldy.

Stayed in July 2022

Really they have really liked about it was the location

There were roaches in the room the curtain that close the cup the sun out was nasty the people when they came to clean if you didn't tell them what you want to claim they didn't do anything they only have one handicap parking and the pool was always on available

Stayed in May 2022

no hot water; no wash cloth; no night stand; no clock;

the location; close to the airport

Stayed in May 2022

Location was nice near the Airport. Staff is very helpful and friendly! Overall will recommend to family and friends!

Stayed in March 2022

Dusty floor.

Quiet and comfortable.

Stayed in February 2022

I loved it all..

good location and good place to relax .

Stayed in January 2022

None ...

We didn't know anything about a breakfast..

Stayed in December 2021

Nice bed and clean!

Stayed in September 2021

The photos for the location that are seen online are inaccurate portrayals of the Hotel from years past. The Location is in between a dilapidated building and a bunch of gas stations. Some windows don't open, some are grayed out so you cannot see outside. Showers were clean, however they had pretty unreliable hot water and poor water pressure. The Hotel was generally clean, but there were quite a few roaches and termites and the like. One of the toilets overflowed. Location geographically is also poor, nothing is within walking distance except for a few gas stations and a McDonalds. In all reality, with how expensive the taxis are, you would save money buying a nicer hotel nearer the city. The wifi speeds are abysmal, only 100-500 kb/s.

They had lights, a bed, water (wouldn't drink it). If you go here I recommend the Yooshin Building's Classic Restaurant.

Stayed in August 2021

It was great

I loved everything about this place

Stayed in August 2021

My fridge never worked when I checked in and even before checking out it was never cold. I checked to see if the switch was on, if it was plugged in correctly, and the thermostat of the fridge. Overall it was never on. I think it was broken but I was able to store my coffee creamer and food I had bought night of check in in a friends room who also stayed at the hotel. I called guest service when I first noticed the problem. They said they’ll send someone up. Asked the second time, they said they’ll send someone in the morning. Morning came and no one came. Still have a broken fridge. I was out of my room for the morning for the conference that was there but conference ended at 12:30pm. I went to my room to clear for checkout and it was still not cold at all whatsoever and I made a complaint with the front desk. I asked for a partial refund because I expected for the fridge to work or at least be fixed before I checked out. They said that would let me know about if they would refund me or follow up. With me.

It was fair pricing for budget. I love how the tv in the room was capable to plug in my Apple TV so I was able to listen to worship music at night before bed using the tv instead of my phone.

Stayed in July 2021

pool closed, no room service

everything, great service, family

Stayed in May 2021

Parking at times can be crowded and not enough spaces, but that's fine, wish the pool was open more

customer service, due to our constant stays it feels at times like we're vip or family

Stayed in July 2021

Parking is good

It was clean, friendly staff

Stayed in June 2021

Close to airport.

Clean

Stayed in July 2021

peaceful

everything

Stayed in May 2021

pool

wasnt told

Stayed in May 2021

Location is away from everything. Had a few different kinds of creepy crawlers in the room but it is a tropical island so it’s to be expected.

Staff was amazing. Very friendly and where able to answer questions honestly.

Stayed in July 2021