Mileage were Not saved through booking.com

kind front, crew, nice locations.

Stayed in February 2024

Some rooms are really really old and run down. First room we got looked like a 20 dollar a night motel room. Had not been cleaned properly for a long time. We complained and after a few hours we got a much better room so it was resolved

Location, staff and pool area

Stayed in December 2023

A little out dated but still nice. Could have a dehumidifier to remove the moisture in the air.

Spacious room

Stayed in October 2023

While renovating and repairing are ongoing, I cannot help but feel old fashioned design of the room and equipment.

The room where we stayed was larger than we had expected.

Stayed in September 2023

Parking is far from entrance.

Location, location, location! Smack in the middle of Tumon!

Stayed in July 2023

Some of the pool facilities were not in use due to the storm MAWAR which is understandable.

Our stay was really enjoyable. The remote for the TV was not working. I called to request for batteries or a new remote, which they said they would bring to the room, but it was never delivered. Overall, we really enjoy the pool area and it's restaurants within.

Stayed in July 2023

Restaurant food is really too expensive

room was very clean

Stayed in March 2023

We requested for bi-daily housekeeping, but we ended up requesting it again to the guest service desk on our 2nd day and the service was provided at 4:30 - 5:00 pm. Felt uncomfortable staying there while the lady was working on our room, so we chose to leave the room even though we wanted some rest after playing in the beach.

Located right nearby the beach with an amazing ocean front view. Parking space was enough with free fee. The pool looked good for families with kids.

Stayed in April 2023

the rooms were a bit outdated! would have been nice to have a real restaurant/bar by the pool instead of the very casual Breezes poolside tables.

loved the location!

Stayed in November 2022

Old facilities and insufficient humidity control

Kind kind kind staffs Nice view

Stayed in November 2022

N/a

Pools

Stayed in October 2022

location, staff service

Stayed in August 2022

Excellent customer service....keep it up on assisting customers checking in and out of the Hotel

Stayed in May 2022

room we got tub was broken and didn’t look as modern as the pictures. For what we paid I was expecting more. otherwise it was not too bad.

The pool and breakfast

Stayed in December 2021

WiFi was not good probably the only complain. It kept kicking me off and it was slow could barely FaceTime and heavily pixelated

Location, staff, beach, pool, clean

Stayed in November 2021

can’t think of any reason

nice

Stayed in November 2021

Na

Thank you!

Stayed in November 2021

This hotel is not value for money.The food is nice but very expensive and a lot of facilities were closed due to Covid. Understandable, but I e-mailed in advance to ask if anything was closed and they assured me it wasn't.

The view from the room was amazing and all the staff were very friendly and accommodating. The outside pool was very good.

Stayed in September 2021

Some appliances are not working. I would prefer if the room's carpeted.

I liked how friendly and helpful the staffs are. I liked how spacious the room was. The view was beautiful.

Stayed in August 2021

Everything was fine

Room setup was excellent

Stayed in June 2021

Pool area seemed kind of small (smaller than were used to at least). We’re used to Waterpark size pools, so I’d probably give Hyatt’s an 8/10 just based on the size of the overall area of their pools. It could use a few more slides to make it more fun for the kids or activities or raffles throughout the day, but other than that, it was a pretty good stay overall.

Upon checking in, we were informed that room was upgraded to one of the renovated suites on the 13th floor, so that was awesome. We booked a one-night stay for my cousin’s wedding that day and the room we had was great, 10/10. Bed was comfy and bathroom was nice and clean.

Stayed in June 2021

1. Television remote controller wasn't working so we called for help which didn't come.. we opted to watching ipad so ended up okay but that was just one thing that didn't work out at Hyatt. 2. The kids club could use some fresh air. We sneezed multiple times in that zone. 3. Long line for breakfast buffet..

1. Staffs were really friendly, esp. Korean staffs who talked to us Korean family first, and the staffs at the pool and the Breeze were very nice too. 2. Location in the middle of Tumon beach was excellent, and beach and the pool fantastic. 3. Our room was bigger than I expected and thankfully an extra bed for my 5 years old was placed without having requested for it. Thankful for the little table and bench chair for kids in the room - while my kids played on it and us parents took a little break. 4. Bon Voyage shopping price and experience wasn't bad as well.

Stayed in February 2024

Easily accessible. Parking wasn’t very full so it was easy to find parking.

Stayed in December 2023

The staff were superb. Rafael helped us with our luggage to be in storage while we go off island for 4 days then came back to stay 3 more nights. The waiters in cafe kitchen were good. The ocean front view was mesmerizing. Joined Aqua Zumba and Pinky was the instructor.

Stayed in September 2023