KM.9.5CA-1 Oriente Complejo Vista Real, Guatemala, C.A., 01015 Guatemala, Guatemala
#30 of 70 hotels in Guatemala
Guests' ChoiceBased on 88 hotel reviews
8.4Cleanliness
9.0
Comfort
8.9
Location
8.4
Facilities
8.6
Staff
8.6
Value for money
8.1
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End of dialog contentReviewed: 20 April 2024
Mario
GuatemalaThe beds were great and the room was very clean
Stayed in April 2024
Reviewed: 19 March 2024
Sharon
United StatesLong walk to room
Great breakfast and I would recommend it!
Stayed in March 2024
Reviewed: 18 March 2024
Andres
GuatemalaThe carpet
Very big and clean room
Stayed in March 2024
Reviewed: 22 September 2023
Diana
United Statesvery noisy due to street traffic
looks historic and very nice location
Stayed in July 2023
Reviewed: 21 July 2023
B
United StatesThe bedroom
Stayed in July 2023
Reviewed: 12 April 2023
Adder
United Statesthe bath tubs were very hard to get into and the power went out several times.
the food was great
Stayed in April 2023
Reviewed: 7 January 2023
Sergio
Colombiala arquitectura
Stayed in January 2023
Reviewed: 12 November 2022
Stephanie
PanamaThe food. Did not meet the standards.
The rooms are big
Stayed in November 2022
Reviewed: 17 October 2022
Garcia
Guatemalaaround 2AM noises were too loud since room was too close to laundry room
facilities were clean, good customer service from everyone in working at the bulding
Stayed in October 2022
Reviewed: 3 October 2022
Stephan
Guatemalano free wifi early check in a little bit pricey
great room size super comfortable
Stayed in October 2022
Reviewed: 20 August 2022
Danilo
Mexicofor business is quite far from the financial area for the traffic.
Large rooms, comfy beds and great breakfast.
Stayed in August 2022
Reviewed: 10 August 2022
Tybor
United StatesBeen staying there for over a decade since it was first Quinta Real, then Vista Real, but since Hilton took over the stays are much less personable/warm. Staff I've known for years now seem "stiff" and almost "afraid" to talk to me close to the table at the restaurant the way they used to because, as one of the waiters said: "now we must remain standing at a distance from guests holding the coffee pot". Hilton is also opportunistic: they overcharged me $75.00 for 3 small hand towels that my niece forgot at the pool, but since they were "lost" they overcharged that exorbitant amount for low-quality small towels. Hilton should learn that they cannot be a cold, stiff, opportunistic hotel in a beautiful Latin American country full of nice, open, warm and friendly people. For the first time in over a decade, now that's it's a "Hilton", the Vista Real Hotel has lost its warmth and for the first time it did not feel like "home".
Location is great, close to my family's town.
Stayed in August 2022
Reviewed: 19 June 2022
Carolina
GuatemalaRooms are a little outdated. The shower curtains look extremely cheap, our wc wasn’t thoroughly cleaned.
the staff was exceptional and the hotel’s common areas are very well maintained.
Stayed in June 2022
Reviewed: 23 May 2022
Marcomonney
GuatemalaOld dirty pool
Location
Stayed in May 2022
Reviewed: 25 April 2022
Yesse
United Statespool site dirty, dirty pool, no lights in the evening.
Lots of shopping places around.
Stayed in March 2022
Reviewed: 23 March 2022
Marcela
Chilenothing
amazing hotel. comfortable beds, delicious breakfast, amazing staff
Stayed in March 2022
Reviewed: 28 February 2022
L
United StatesPool area lacks maintenance
We enjoyed the good food and friendly staff.
Stayed in February 2022
Reviewed: 2 October 2021
Bernarda
CanadaI wish the hotel room had heating.
Stayed in October 2021
Reviewed: 10 April 2024
Luz
United StatesBeautiful hotel gave me medieval vibes ( dark hallways with deamed lights).Bed was very comfortable and the room was big.Staid here last night of our trip since it was close to the airport. Check in was fast and easy. Morning of departure, the front desk staff helped us get a taxi to the airport.Had dinner at their restaurant and it was really good too.
Stayed in March 2024
Reviewed: 29 July 2023
Jorge
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 15 June 2023
Juana
United StatesExcellent
Stayed in June 2023
Reviewed: 1 May 2023
Roberto
United Statesno complaints.
the colonial style was enchased by the decorations and the art work shown. the gardens were magnificent and the waterfalls very soothing. tThe staff were so welcoming and very well trained. the gift shop on location was excellent. the breakfast was wonderful and the restaurant excellent as well. the coffee shop provided a good way to just have something light. The hotel is way to relax in beauty.
Stayed in April 2023
Reviewed: 7 November 2022
Ryann
United StatesFront desk staff went above and beyond when we couldn't find a taxi or an Uber. It's a nice place to stay. Room service was delicious after a long week of travel.
Stayed in October 2022
Reviewed: 1 November 2022
Oscar
HondurasN/A
Beautiful venue… the staff was amazing, the rooms and common places spotless. The location convenient, not in the center of town but close to the airport and Malls.
Stayed in October 2022
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