I could not doing anything, I'm in a country where I did not speak a lot of Spanish. I was charge in dollars and not Q and was over priced. Next time I'll make sure to pay in Q and get enough Q to pay for services and food. they were also canceling my guest reservation and having them booked at a higher price.

the breakfast was ok, I did not stay onsite to enjoy the property. I was busy planning my daughter's wedding. I think I was over priced, my visitors came in in early morning due to their flight and needed to eat and they had to pay for their breakfast even though they were staying there. we also book including breakfast but when we got there, they told us that breakfast was not included. I had over 50 guest staying there.

Stayed in April 2024

the barrier difference was an issues, they charged her in dollars and not Q. people who were booked could not have breakfast until they were checked in which was 3pm. they had to pay for breakfast.

breakfast was good, I had the breakfast that I intended to have, I like the pool and the environment. We came for a wedding and our trip was paid for by the Greens who's daughter was getting married. they did not get a break for having over 30 people who were booked in the hotel.

Stayed in April 2024

I could not do anything, their was the language barrier and culture, I was there for my daughter's wedding, they were charging us in dollars rather than the Q

the breakfast was fine, we went there for my daughter's wedding, initially we were treated shabbily due to language barrier. we were over priced and they would not allow anyone to have breakfast but it was not time. they travelled from NY and all over the world and the check in was not until 3pm and breakfast was included but they were not allowed. they would have to pay for that breakfast. children were not exempted.

Stayed in May 2024

The property was not the problem

The ambience was great, clean and the vegetation was well cared for.

Stayed in April 2024

Very loud music by both pools - would have been nice was more of a quiet vibe

Large spacious rooms. Quiet at night Although breakfast was always very busy, it was well organised Large pool

Stayed in March 2024

The room is not worth the price

The food was ok

Stayed in November 2023

Kids menu could do some improvement

Cozy, warm, excellent location

Stayed in July 2023

The price was very high on booking compared to other applications here on booking. The breakfast buffet was a little poor.

Everything was clean and very well arranged. The staff was very helpful and kind. Safe parking inside the hotel. The room had a good view and felt cozy.

Stayed in March 2023

Room service failed to bring hot water for tea 1 night when I wasn't feeling well

The botanical nature of the grounds

Stayed in February 2023

To much noise, you can hear everything of the neighbors.

Good service,

Stayed in January 2023

I got the feeling that it was overpaid. And the breakfast included was just the buffet at the restaurant it didn't include room service, which wasn't specified. I ordered room service and the food was outstanding, but the waitress called me around 4 times in less than a minute even when I already answered the first time.

Pretty comfy and impeccably clean.

Stayed in December 2022

No comenta

Excelente servicio

Stayed in September 2022

Dinner wasn't that good. I ordered Milanessa de Pollo y Fetuchinni.

Breakfast was very good.

Stayed in September 2022

everything was beautiful

beautiful grounds

Stayed in August 2022

The hotel is a little old and the wifi was not 100% stable

Beatiful campus. Staff is wonderful. Breakfats was ok.

Stayed in June 2022

When asked staff on WIFI they didn't answer or help us get on the hotel WIFI. The bar didn't have a good selection of liquor.

We book a suite but we were not told it did not have air conditioning. We were moved to a smaller room with A/C but was not adjusted on price.

Stayed in April 2022

What I didn't like was the loud music blasting from speakers in the pool area. I originally got a room facing the pool but I immediately asked them to move me to a quieter room facing the back of the property to get rid of all the noise. I was going to stay here for a whole week and did not need to be listening to thumping base during my stay while trying to relax. NOTE TO HOTEL - the loud music in the pool is not the vibe for this hotel. I believe this hotel to be more a sophisticated vive and the loud music is better suited for Las Vegas or Ibiza.....This is not it....please consider this critique.

The facilities and room were exceptional! The pools were great and the breakfasts were very tasty. All the staff were very helpful and kind and very accommodating to my needs. The cleanliness of this hotel was beyond my expectations. The gym and sauna also need updating.

Stayed in February 2022

The shower was quite awkward. I'm 6 foot 1 and the shower head probably reached shoulder height. Also the pillows are a little weird. They are the ones that fill with air.

Excellent value! You get to use all the facilities including a gym, sauna, jacuzzi, and three pools. On top of everything you get a buffet breakfast.

Stayed in January 2022

slow check in process

nice accommodations

Stayed in January 2022

It's a little further out of town than my husband likes so many of our dinners were had in the hotel. Also, it is very pricey so when you add on the limited selection of dinners it adds up.

The breakfast is amazing! There is so many choices, especially on the weekend. We also love the playground for children to play and two pools to cool off in.

Stayed in December 2021

The time between flushes of the toilet were not quick enough

The areas to park where perfect

Stayed in December 2021

the food, the breakfast buffet

the facilities

Stayed in December 2021

The location is excellent. 10-15minute walk to the central market. excellent views of the volcano!

Stayed in November 2021

breakfast buffet, excellent service and food, the semi olimpic pool love swimming

Stayed in October 2021