Final Calle Santander, Esquina de las Buenas Nuevas, 07010 Panajachel, Guatemala
#13 of 39 hotels in Panajachel
Guests' ChoiceBased on 92 hotel reviews
8.6Cleanliness
8.9
Comfort
8.8
Location
9.5
Facilities
8.9
Staff
9.2
Value for money
7.8
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2024
Corinne
FranceRestaurant prices were fairly steep
Gorgeous view of the lake, lovely gardens with hammocks to relax, swimming pool
Stayed in April 2024
Reviewed: 29 March 2024
Stephanie
Costa RicaThe pool didn’t seem nice to me
The food and bed were awesome!
Stayed in March 2024
Reviewed: 27 February 2024
Andrea
MexicoThe shower.
The silence. Beautiful garden and the hammocks in the hallway.
Stayed in February 2024
Reviewed: 25 February 2024
Ramirez
United StatesWater was leaking from sink. Created water puddle. Housekeeping came & cleaned it up, problem solved. The town was loosing power while we’re there, so hotel as well. No internet connection while it was out. Hotel needs to invest in new mattress & pillows.
Great location. Lake front. Great views. Close to water taxi’s. On the main road. Easy access to many restaurants, pharmacies, shopping for souvenirs, mini convenience stores. There’s a restaurant on site. Pool w/slide. Many hammocks to relax in. Play area for kids. Eat access to the lake/beach area.
Stayed in February 2024
Reviewed: 21 February 2024
Anabella
United StatesFood.
Food needs lots improvement. It was cold, salty and lack the flavors of the Antigua location.
Stayed in February 2024
Reviewed: 21 February 2024
Stephanie
United StatesI was held up from leaving because a towel was missing from my room. The towel they were looking for was never placed in my room before I checked in. I felt uncomfortable because I felt like I was Being accused of stealing it. I mentioned a couple of times that the towel was never in my room. Cleaning staff needs to double check and count their linens better. I also didn’t like that they questioned the cleaning lady in front of us and had her say she should pay for the missing towel herself. Horrible last 10 minute interaction with front staff right before I left.
The staff at the pool area was great at attending us and made our last day a great experience.
Stayed in February 2024
Reviewed: 21 February 2024
Evelyn
United StatesThe rooms need air conditioning.
Loved how the entire hotel was filled with what Guatemala is all about.
Stayed in February 2024
Reviewed: 27 December 2023
Catarina
BelgiumSometimes too noisy
Location and the garden and the view on the lake
Stayed in December 2023
Reviewed: 27 November 2023
Helmut
United StatesNothing
Location. The sauna, and the views
Stayed in October 2023
Reviewed: 3 August 2023
Marta
United StatesInternet not available, front staff, not very informative.
Well manicure
Stayed in August 2023
Reviewed: 18 July 2023
Linda
United StatesNo complaints
Location views snd restaurant
Stayed in June 2023
Reviewed: 23 June 2023
Dana
United StatesLocation and staff!!
Stayed in May 2023
Reviewed: 4 June 2023
Irayda
GuatemalaI thought for the price I pay a continental brack fasts or coffe at the room should be offered
Love the styli of the hotel and the easy view of lake
Stayed in June 2023
Reviewed: 25 May 2023
Giuseppe
ItalyNot the best bang for your buck stay
The location and the service
Stayed in May 2023
Reviewed: 11 April 2023
Carlos
United StatesBeds pretty uncomfortable
Location
Stayed in April 2023
Reviewed: 23 March 2023
Tymoki
United StatesNeeds to be modernized a little with furnishings.
Bathrooms updated
Stayed in February 2023
Reviewed: 22 March 2023
Mary
United StatesIt is difficult to find fault in this location. But if I have to nitpick, the water in the shower drained slowly. Our room was facing the lake so it was easy to sleep peacefully. I cannot speak to unreasonable noise pollution from outside. My kiddos were able to take naps midday without any issues.
The rooms were very clean and they had fresh drinking water available everywhere. The staff was polite and friendly. Our room was facing the lake so the view was incredible. Plus, there was hand sanitizer conveniently located everywhere. I look forward to visiting again.
Stayed in March 2023
Reviewed: 13 March 2023
Myoshi
United Statesnothing
Sauna and the lake view
Stayed in February 2023
Reviewed: 17 February 2023
Isaac
United StatesN/A
Everything
Stayed in February 2023
Reviewed: 14 February 2023
Delia
United Statesit should include breakfast. too pricey
the property and the surrounding area
Stayed in February 2023
Reviewed: 6 February 2023
Elizabeth
AustraliaLack of hot water just when I wanted a shower.
Really nice staff in the restaurant. Beautiful gardens and views
Stayed in February 2023
Reviewed: 27 January 2023
Paul
Canadaprice
location, facilities
Stayed in January 2023
Reviewed: 15 December 2022
Tom
United StatesDark and chilly (a bit damp) inside the room (but the outside is so pretty, one naturally kept indoor time at minimum).
Everything, almost.
Stayed in December 2022
Reviewed: 28 November 2022
Jan
Netherlandsexpensive
nice spot near the lake comfortable room
Stayed in November 2022
Amsterdam, Netherlands
San Quirico dʼOrcia, Italy
Skidzin, Poland
Sandusky, USA
Pozza di Fassa, Italy
Florianópolis, Brazil
Lajeado, Brazil
Miyako Island, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content