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  4. Reviews of Hotel Palacio de Doña Beatriz

Reviews of Hotel Palacio de Doña Beatriz 4 stars

Calle de los Duelos con Calle de las Beatas Indias, Residencial Las Gravileas codigo en garita 5043 (next to Centro Gerencial Marquez de Rubio), 01003 Antigua Guatemala, Guatemala

#10 of 151 hotels in Antigua Guatemala

Guests' Choice

Review score

Based on 150 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.5

  • Location

    8.5

  • Facilities

    9.3

  • Staff

    9.6

  • Value for money

    9.1

  • Free WiFi

    9.5

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Showing 1 – 25

  • Reviewed: 22 May 2024

    10
    Hotel we would like to return to.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing. It was all perfect.

    We stayed in room 1 which was spacious and had a four poster bed and large bathroom. It was tastefully decorated. The hotel is very quiet area. It has a swimming pool. Breakfast is exceptional and served outside. The staff always very helpful and friendly.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Service was excellent and the staff was friendly.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Beautiful hotel

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Great hideaway retreat, though the gate compound is annoying
    • Leisure trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Far away, the gated compound is annoying to check in and out inflexible

    Beautiful peaceful

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    Overall enjoyed my stay would come back . The service people were very polite and accommodating .
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 6 nights
    • Submitted via mobile

    The rooms have no AC so it can get a little stuffy but they did have a fan that we had turned on all day we went in May so it was a hot. Also I was hard to get Uber rides at times because it was a little further from the center and had double security which is not bad .

    Property had really good breakfast and the cleaning service was so great . I also enjoyed the rooms having a big space and bathroom. Cold and hot water in the bathroom.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    10
    If you’re in Antigua- STAY HERE. Don’t second guess yourself 😬
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing! Just fantastic

    The staff were incredible kind. I want to call out Laura, Sara and Eli for going above and beyond making sure everything was just perfect. I have not seen a bunch of people working so hard to make someone’s life better ❤️ thank you!

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Wonderful
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Amazing people

    Stayed in April 2024

  • Reviewed: 24 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    The property is in a gated community and very safe. They have the cutest pool and breakfast was great

    Stayed in April 2024

  • Reviewed: 24 April 2024

    10
    Perfect!
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing, everything was perfect:)

    Really quiet with beautiful entrances and suites, really nicely decorated and the staff was super nice. The pool area is beautiful and the breakfast was great. Highly recommend!

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    The room was a little dark with very little natural light. We knew the hotel was out the way a little and the walk in is not too far. It is located on a gated community and at times getting in and out was a bit time consuming.

    Beautiful place to stay, the facilities are good and we enjoyed the pool. Super staff who were friendly and helpful and a great breakfast!

    Stayed in April 2024

  • Reviewed: 12 April 2024

    10
    Five stars! Beautiful staff and hotel.
    • Leisure trip
    • People with friends
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    The only negative was at the beginning it was a little hard to find as it was through some high security. Once we knew where it was it was very nice however to be in a gated community. Felt very safe there! Maybe just some better directions on booking.com would be a bonus.

    Beautiful hotel, nicely decorated. Very comfortable in the room and outside by the pool. The staff were exceptional. Very helpful and couldn’t do enough for you. I was very poorly for the two days I was there and Sarah in reception helped me organise medication to be delivered from a local pharmacy. She messaged them personally for me on WhatsApp. Enrique was also a diamond an was always happy to help with a smile on his face. Five stars!

    Stayed in April 2024

  • Reviewed: 9 April 2024

    10
    A dream. I would have come back to stay here again if I had time in my holiday
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights

    Nothing. I don't have a bad word to say about this place.

    Everything about this hotel blew our minds. The poolside breakfast was fabulous, the massages were incredible, and the staff couldn't have been more helpful.

    Stayed in March 2024

  • Reviewed: 4 April 2024

    9.0
    Wonderfull but a bit too loud
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Shower
    • Stayed 3 nights

    A bit too loud

    Breakfast was excellent. Rooms are nice.

    Stayed in March 2024

  • Reviewed: 2 April 2024

    10
    Relaxing and had fun in Antigua
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night

    Gated community, but once you know then it is very simple to get in and out.

    Enjoyed breakfast in the courtyard with the sound of water hitting the pool

    Stayed in March 2024

  • Reviewed: 30 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing it's perfect

    Very safe in a compound. Very friendly. Big rooms and nice pool.

    Stayed in February 2024

  • Reviewed: 17 March 2024

    10
    We stay here last minute and the staff was so nice and very welcoming. Unfortunately we couldn’t saty more time, but I c
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The old antigua quite, cozy

    Was beautiful and great location, property was gorgeous.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    10
    Absolutely perfect
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Everything was perfect - from the staff to the place itself. Very calm, 10 mins walk to downtown Thank you to the staff, who has been very nice and so helpful. I would 100% recommend this place !

    Stayed in January 2024

  • Reviewed: 9 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    quiet and comfortable

    Stayed in March 2024

  • Reviewed: 6 March 2024

    10
    Amazing stay in Antigua!
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    This was one of the best hotels I have ever stayed in! Incredibly clean, good breakfast, very safe, nice location just out of the main part of town. The staff were incredible. They went above and beyond in every way. I could not recommend this hotel enough! It really made our experience in Antigua so special!

    Stayed in March 2024

  • Reviewed: 19 February 2024

    9.0
    A beautiful property with wonderful people
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Such a beautiful property!! Being part of a gated community meant that it was very quiet and peaceful. The property is stunning - small and intimate. Just a short walk into two. It’s perfect. The staff are wonderful - helpful, friendly and caring - and breakfast was fantastic. We couldn’t have had a better stay.

    Stayed in February 2024

  • Reviewed: 16 February 2024

    10
    Relaxing & peaceful stay
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Peaceful location in a gated community a short walk from the centre Spacious rooms, very well-equipped and with comfortable beds. Lovely staff View from the rooftop Nice to have a pool and some loungers Breakfast choices are good

    Stayed in February 2024

  • Reviewed: 10 February 2024

    9.0
    Wonderful peaceful oasis just out of town with friendly staff and authentic rooms
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    A little too far out of town altho it was super quiet and safe. Security was sometimes a hassle getting in and out

    Wonderful terraces to enjoy their wonderful Guatemalan breakfast or some time out. Maybe some more seating needed on top terrace to enjoy the spectacular views however

    Stayed in January 2024

  • Reviewed: 8 February 2024

    10
    Amazing stay about 10 mins walking from town!
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    There’s really not much to dislike and all the “problems” we faced were easily solvable. - Because of where our room was facing, it was a bit dark and on our last night, the room got a bit stuffy. Both of those were able to be solved with us leaving the door open for a bit to get some sunshine and to air out the room a bit. - I wish we had more than 1 pillow, but I’m sure if we had asked for an extra, it would’ve been fine.

    This was such a great stay! The hotel: First things first, the hotel is beautiful. The pictures really do not do this place justice. I love the rustic vibe and all the details put into the design. The staff were so friendly, helpful, and accommodating! The hotel itself and the rooms were clean and quiet. There were times I thought we were the only guests in the hotel despite it being fully booked! The rooftop was a nice edition to catch some sun if you didn’t want to just sit in your room. The room: - The beds were firm, but comfortable - There were wool blankets in our room that we could use to put on top of our sheets because it got chillier than we expected in the evening - The Wi-Fi was strong and there was connection on every floor from anywhere in the hotel. - There were three mirrors! A full-length in the closet (which I love the layout) and two in the bathroom(regular & small magnifying). I know some people don’t care, however it was very helpful with 3 people getting ready. Many hotels don’t have a full length so this was a nice surprise. Amenities & Extras: - We visited in Feb and the pool was too cold for me to swim in, but that didn’t stop other guests from using it. Breakfast was delicious and we were served fresh fruit with every meal. (FYI: breakfast is served to you restaurant style and not buffet style). - the gatemen took some time getting used to, but for the most part there is no problem. You just tell them your name and your code and you are able to come and go as you please. It felt very safe and secure. - they have purified water in the hallways for guests to drink which I appreciated a bunch

    Stayed in February 2024

  • Reviewed: 8 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Beautiful hotel. Quiet and serene. Wonderful breakfast. Luxurious room, with very comfortable bed and incredible jacuzzi. The location is right on the edge of town which means it’s peaceful but an easy 10 minute walk to restaurants, or 15 mins to the town center

    Stayed in January 2024

Showing 1 – 25

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