Avenida El Desengaño Casa 12, 03001 Antigua Guatemala, Guatemala
#25 of 151 hotels in Antigua Guatemala
Guests' ChoiceBased on 57 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
8.9
Facilities
9.1
Staff
9.6
Value for money
9.0
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 12 May 2024
Chris
United StatesReally nice staff. Breakfast was delicious and fresh (can also order smoothies for additional cost), although, if staying for several nights it can get a bit boring due to limited options. The rooms are quiet and comfortable. I would definitely stay again.
Stayed in March 2024
Reviewed: 15 April 2024
Jeremiah
United StatesThe only issue for us was that breakfast service was quite slow.
This is a great little hotel with wonderful staff who even helped us retrieve a cell phone that we left in a taxi at the airport. They really went the extra mile to make sure we enjoyed our stay.
Stayed in February 2024
Reviewed: 1 April 2024
Mike
United StatesI had a room up front and found it a bit loud. Mainly due to the staff just chatting endlessly. The location of the hotel is on a very busy road with a lot of traffic. Can be a bit noisy during breakfast.
Staff was very friendly and accommodative. The grounds are very nice and there is a great peaceful spot in the back near the jacuzzi.
Stayed in March 2024
Reviewed: 12 March 2024
Brown
United StatesThere’s no refrigerador in the room. The staff did let us put some leftovers in their fridge though.
This place offers a lot. It really was quiet in the rooms. The only noise we heard was other guests eating breakfast. None of the road noise reached our room, even though the hotel is on a fairly busy street. It’s a very good location, easy to walk to most places in Antigua. Close to the Merced. Lots of good food options around. Staff were very nice and available when we needed something. Parking was also easy. There’s a parking lot about a block down that’s secure and gated. It’s included in the price of the stay. We didn’t eat at the hotel ever but the breakfasts we saw others having looked great! There’s a nice area on the second level to hang out and see the view. A jacuzzi you can book time in, and a kids play house type area that would be good for little kids.
Stayed in March 2024
Reviewed: 8 March 2024
Kim
United KingdomLovely friendly staff, clean comfortable room and good breakfast.
Stayed in March 2024
Reviewed: 5 March 2024
Jan
CanadaWifi sometimes drops.
Location, staff are amazing, breakfast, jacuzzi.
Stayed in March 2024
Reviewed: 26 February 2024
Francisco
Costa Rica2nd time staying at Nico If you want peace in Antigua, you can stay at Nico!! All Antigua is super walkable. The staff is super nice and the food is good! Beds are comfy, A/C and a jacuzzi, what else you need to have a great time?
Stayed in February 2024
Reviewed: 24 February 2024
Claire
United StatesAbsolutely nothing
It was PERFECT ! 👍🏼❤️
Stayed in February 2024
Reviewed: 16 February 2024
Mark
SwitzerlandThe pressure in the shower was quite week, and therefore, for the second week, I got another room. This one was full of mold, and I refused to accept it; so I got a third room, which was still nowhere close to my original room's cleanliness. Another annoying aspect is the 10pm locking of the gate, and whenever I had to get back to my room, had to wait until the night receptionist wakes up.
I stayed two weeks in this accomodation. The first week was excellent, my room was spacious, clean, and overall comfortable. The staff is attentive and incredibly nice.
Stayed in February 2024
Reviewed: 13 February 2024
Joas
NetherlandsGreat staff, mega comfy beds, jacuzzi, value for money is amazing!
Stayed in February 2024
Reviewed: 10 February 2024
Greta
AustriaWe stayed there specifically because of jacuzzi that we wanted to enjoy after Acatenango hike. Unfortunately even though we asked for it way in advance in the evening the water was cold. And as it was cold outside we couldn’t use it. I believe the higher price is exactly because of jacuzzi so I wasn’t really happy about it and felt overpriced
It’s a bit far from the city center but at least it’s quiet. The bed is comfortable, shower is hot and breakfast is simple but good.
Stayed in February 2024
Reviewed: 13 December 2023
Jonathan
United StatesWifi was not working during our stay. Included breakfast was a little small and bland. The jacuzzi was a great surprise, but did not get very warm by the time requested so we waited an extra hour. If you want to use it in the evening, let them know in the morning and have them set it at 104degF. Otherwise everything was great!
The staff were amazing. Super kind and helpful. 5-star service! Rooms were comfy and clean with nice compact bathrooms and ample hot water in showers. Located in a quiet area for great sleep, but still close to the center. Terrace and outdoor seating was very nice and relaxing. They also stored our luggage. We will be definitely be back!
Stayed in December 2023
Reviewed: 28 November 2023
Carl
United StatesVery fresh and clean! And pretty!
Stayed in November 2023
Reviewed: 18 November 2023
Carolina
United StatesThe wifi connection is bad when you are in the back rooms.
Beautiful hotel, very close to restaurants and top attractions.
Stayed in November 2023
Reviewed: 11 September 2023
Joanne
Nicaragua1) Windows in bedroom need to open in sections, if only top portion is open you let fresh air in, then there is no need for air conditioning and save energy. We were not given air conditioning controls the first night, for us & our friends room. 2) Need to lower curtain rod in bathroom as you shower water gets in adjacent area.
Breakfast was simple but tasty, to small portions, they should have option to have more coffee at breakfast. Hotel facilities and rooms are spacious clean and airy. Feels safe. A hotel to return. Parking is conveniently located.
Stayed in September 2023
Reviewed: 7 September 2023
Angel
United StatesEverything good.
Fast check in, excellent service, free 1 minute walk parking, nice jacuzzi, overall great experience!
Stayed in September 2023
Reviewed: 6 September 2023
Joanne
NicaraguaShower head needs to be cleaned. Shower curtain needs to be longer, there was a smell when flushing toilet.
Location
Stayed in September 2023
Reviewed: 25 July 2023
Corlett
United StatesNothing
Staff was so helpful and inviting. Booked our transportation and our hike up the volcano. The rooms were beautiful and had air conditioning!
Stayed in July 2023
Reviewed: 21 March 2023
Lauma
LatviaVery nice and welcoming staff. The room was large and it was nice to have a hairdryer in bathroom.
Stayed in March 2023
Reviewed: 1 March 2023
Sharon
IrelandWiFi was in an out and very weak. Breakfast was limited to 3 options and could have been a little bigger in my opinion. However, small issues , can't complain too much.
Staff were very friendly, place was SUPER clean! Jacuzzi was nice to have, also the kettle in your room was lovely. Great location, max half an hour walk to anywhere you needed to go, but supermarket/gym/restaurants all very close.
Stayed in February 2023
Reviewed: 1 March 2023
Wendy
United Statesparking time should be end at the moment the guest check out.
this place is amazing, friendly staff, clean and comfy, absolutely highly recommended. Just one little thing. The parking time should be finish at the same time the guest check out.
Stayed in February 2023
Reviewed: 22 February 2023
Jessie-marie
Trinidad and TobagoOur only complaint was that the showers did not get hot enough
The staff was extremely accomodating and friendly
Stayed in February 2023
Reviewed: 14 February 2023
Diana
Costa RicaEverything was great. No complaints.
Hotel was really nice, clean, very calm atmosphere, staff was always very helpful, always felt safe. I had the triple room and it was spacious, clean, beds were comfy. At the beginning I was concerned if maybe location was not close to the center, as I had seen other hotels that were closer to the city center, but actually everything was so close. I never had to take a tuk tuk. Nice walk from hotel to all places you would want to visit in Antigua. I will definitely stay here again when I come back to Antigua.
Stayed in February 2023
Reviewed: 17 January 2023
Evert
NetherlandsThe bedding was a bit cold for the January nights.
Delicious breakfast served on the roof top terrace. Large room with comfortable bed & shower. Hot tub in the garden.
Stayed in December 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content