7a calle poniente #43 Antigua Guatemala, 03001 Antigua Guatemala, Guatemala
#23 of 151 hotels in Antigua Guatemala
Guests' ChoiceBased on 272 hotel reviews
9.0Cleanliness
9.4
Comfort
9.3
Location
8.9
Facilities
8.9
Staff
9.5
Value for money
8.9
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Asli
United Statesno A/C in the room,
I like the hospitability of the staff. The receptionist, she arranged everything for us. Pacaya climb and the shuttle to go to Antigua. We asked her million questions, and she was always very attentive and helpful. The hotel is close to everything, short walk to landmarks. Our room was tight. However, we had 2 kids, 1 fully grown and one teenager to be. The garden was very nice. The room was clean, and the breakfast was plus. Overall, we have enjoyed our 3 night's stay.
Stayed in April 2024
Reviewed: 15 May 2024
Jose
BelgiumMy wife and I liked the room, the whole place and the location... I have no negative comments this time.
Well-located, clean, beautiful atmosphere, good breakfast, quiet, friendly staff, good cable TV, good Internet.
Stayed in May 2024
Reviewed: 12 May 2024
Marc
NetherlandsVery nice little hotel in Antigua. Great staff very helpful with arranging transfers and giving recommendations. Laundry service just around the corner as well. Very safe, nice & clean rooms.
Stayed in May 2024
Reviewed: 26 April 2024
Natacha
United StatesThe breakfast and location
The staff was amazing, the room was clean and cute . The breakfast was delicious . Location was perfect
Stayed in January 2024
Reviewed: 25 April 2024
Fisher
CanadaTv was oddly placed
The room was massive with a nice couch, table and bed area. The staff were very friendly and accommodating and the hotel had a lot of charm, lots of places to sit on the terrace right outside the rooms .
Stayed in April 2024
Reviewed: 21 April 2024
Karla
United StatesNothing
Big room, clean bathroom, comfortable bed, wifi strong, good location close to alot of restaurants, stores and spas if you are looking for that. Staff friendly and helpful, they booked us private shuttle to airport at good prices
Stayed in April 2024
Reviewed: 13 April 2024
Marisol
United StatesThe hotel was excellent, we arrived late at night and checked in without problems, the hotel people were very friendly, the room was very comfortable, the breakfast was delicious, and the location was excellent.
Stayed in April 2024
Reviewed: 6 April 2024
Diane
AustraliaThe room was too small.
The garden and decor were beautiful in this old Casa. The breakfast was also delicious.
Stayed in April 2024
Reviewed: 6 April 2024
Marino
United StatesThe hotel is conveniently located, close to the sights of Antigua. It was also close to a major highway - in case you need a getaway esp. during Lent when plenty of religious processions take place. The beds were comfortable. The free breakfast selection was just right and the breakfast room was really pleasant & charming. It also provided airport shuttle arrangements (reasonably priced too - and they accept US$).
Stayed in March 2024
Reviewed: 6 April 2024
Puck
United KingdomThe first night we stayed we had a very loud room (#5) facing the main road. We struggled to sleep. The two rooms we stayed in were the same price. I think the loud room should be offered at a lower price. Also, the breakfast is very small, and this is the first hotel that didn't for example provide fruits with the pancakes.
We stayed here for two separate bookings. The second time we stayed we had a nice room on the first floor, near the courtyard. The beds were comfortable and this room was quiet. The rooms are large. The staff were kind. The hotel provided a transfer to the airport for a reasonable price.
Stayed in April 2024
Reviewed: 5 April 2024
Khara
United StatesLocation was great, helpful and sweet staff, room was cleaned very well, breakfast was good.
Stayed in April 2024
Reviewed: 2 April 2024
Eyanquenb
ColombiaIt is a little bit far from downtown
Very attentive hosts and a really nice and clean hotel!
Stayed in March 2024
Reviewed: 30 March 2024
Travelingfeet
Canadanothing
Staff welcoming/friendly - location within walking distance of the main square - cleanliness of room and hotel - excellent coffee and boxed breakfast - quiet/safe area - would definitely stay here again - thank you
Stayed in March 2024
Reviewed: 28 March 2024
Lorraine
AustraliaStaff were helpful. The room was clean and comfortable. I liked the location, just a few blocks to the centre. Very secure.
Stayed in March 2024
Reviewed: 15 March 2024
Pratyush
United StatesThere are so many things to say about this beautiful, perfectly maintained hotel The owner Julia is a great host, goes above and beyond the call of duty to be helpful Lovely staff at the reception. Equally nice were the warm and wonderful women who made breakfast and cleaned the rooms. Perfect location, minutes to restaurants, shopping areas, and central Plaza. The hotel's amenities are world standard. The shower is perhaps among the best in the world. In spite of the water shortage in Antigua, not once were we asked to limit water usage, but we were very mindful Will go back to the gorgeous country with its lovely people, and yes, we would like to stay at this splendid hotel again!
Stayed in March 2024
Reviewed: 13 March 2024
Michelle
United StatesNo air conditioning
Exceptional staff
Stayed in March 2024
Reviewed: 10 March 2024
Sandra
CanadaProfessional Staff. Very clean and friendly
Stayed in March 2024
Reviewed: 9 March 2024
Pratyush
United StatesWonderful staff Lovely room with all amenities Julia Vivian were excellent as were the others. Hernandez the gentleman who picked us up from airport was lovely too
Stayed in March 2024
Reviewed: 27 February 2024
Delillma
United StatesAre room was next to the lobby and the dining room. Noisy
The staff was great! Helped out with good info about the city. Breakfast was delicious.
Stayed in February 2024
Reviewed: 23 February 2024
Aubrey
United StatesMy room was great for one person but would have been a little small if there were two people.
The breakfast was great, and the room was very clean.
Stayed in January 2024
Reviewed: 14 February 2024
Wendy
United Kingdomonly thing that would have been ideal is more space on a terrace to sit out, there was only one table on our floor with 4 chairs. a rooftop terrace would have been magical but certainly wouldn't stop us staying here again as everything else was great.
location was very central but still super quiet. Room was spacious with two double beds and a great hot shower, very clean. breakfast was pretty small but very tasty. great communication and help from the front desk before and during our stay
Stayed in February 2024
Reviewed: 9 February 2024
Toni
United StatesMy room’s windows faced the courtyard so we couldn’t open the curtains for light.
The hotel is lovely, staff were very kind and competent. The property is very clean.
Stayed in January 2024
Reviewed: 4 February 2024
Gemma
United KingdomThe hotel is a little outside the centre so it was a bit further to walk and it was very noisy, particularly early in the morning and we could hear all the trucks and people shouting. Luckily we needed to be up early but it would be a problem if you wanted a lie in. It was a bit of a shame given how much we spent for one night.
The room was very big and clean. The bathroom was extremely clean and the shower was really nice. Breakfast was included in the morning and was quite big portions with unlimited coffee.
Stayed in February 2024
Reviewed: 3 February 2024
Hungchih
TaiwanNothing
Staff were nice and always ready to help. Hotel was cleaned constantly. Different choices of breakfast.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content