The hotel is beautiful

Stayed in May 2024

Small suggestions for improvements: more hangers in the rooms will be great, and the curtains block the light completely, which is good in night time. But in daytime without them everyone can see what is going inside the room. So another curtains for daylight will be great as well.

Had very happy 1 week stay here. Beautiful well maintained garden, comfy beds, good Wi-Fi connection and desk in each room to work remotely. Very nice and positive people who work there. Location is good, in a short walkable distance from all main attractions. Delicious breakfasts. Coffee and cake supplies for 24 hours is amazing!

Stayed in January 2024

there was no fan nor window in out bathroom

Beautiful hotel, great location just 5 minutes walking from the square. Parking on the property.

Stayed in December 2023

excellent staff and incredible breakfast

Stayed in November 2023

Everything was good.

Wow, what a view from the roof and an amazing garden!!! Great food and complimentary cake.

Stayed in December 2023

Everything was great

Everything

Stayed in November 2023

The patio is absolutely beautiful. There’s always coffee/hot water and cake for tea for you to take.

Stayed in October 2023

the gardens were incredible and so was the breakfast! the hotel staff was very sweet and we enjoyed the wifi and the parking available

Stayed in September 2023

The rooms are not sound protected. You hear everything. We woke up very early because of an infant in the adjacent room.

Beautiful garden, amazing staff, great location, good breakfast.

Stayed in September 2023

The hotel is a few blocks from the main plaza but the opposite direction from where most of the restaurants and stores are located.

The courtyard is beautiful and a quiet respite

Stayed in September 2023

none of the staff spoke english

Stayed in July 2023

Staff was so helpful, they went beyond. I needed help contacting my transportation and they helped me and arrange everything so I didn’t have to worry. They also helped me with a map and I could leave my luggage even after my check out. Plus it’s a nice spot to take pictures in a quite place, ~8 mins walking distance from the center. Shout out to Genessis staff :)

Stayed in August 2023

the rooms were average but good for the price

the garden was beautiful.

Stayed in April 2023

No ventilation in room 12 bathroom so chemicals that were used in the bathroom flooded the room. Eventually when sanitation tab in toilet dissolved it was better. comfortable bedspread but not the traditional fabrics. a bit pricey.

beautiful gardens, attentive, helpful staff. cake and coffee/tea available at check in. Centrally located.

Stayed in February 2023

nothing really

cleanliness and staff

Stayed in February 2023

anything

the garden, the breakfast and the staff. Eddy is the best

Stayed in February 2023

I miss having a night lamp next to my bed!

The garden was beautiful, the rooms were very pretty

Stayed in February 2023

We really had no complaints.

The hotel staff is amazing! We actually had to tell them to clean up after us less! The included breakfast was always made to order or fresh buffet items that were served by staff. The bathroom was very large with a vanity desk and a window to let in fresh air. The water pressure was good and the temperature was always at least warm and always comfortable. The hotel location was nice as well. A short walk from the main square but away from the noise enough that one could take a quiet, mid day siesta. The rooftop terrace provided amazing views! You could actually see the volcano erupt lava in the evening. We will definitely stay here again when we return to Antigua.

Stayed in February 2023

incredibly beautiful, clean, and the staff went above and beyond

Stayed in December 2022

The wifi was rough, it worked but it was very weak. Also, our rooms were spotless and very clean, but they did smell a bit like cleaning disinfectant. The hotel itself is not very sound proof. I am a sound sleeper but you can hear everything in the room next to you, but that doesn't bother me. Overall, it was a perfect hotel for what we needed!

I never ate breakfast but there is coffee, tea, and cake available 24/7, as well as water. I will say, whenever I smelled the food from the restaurant, it smelled very good!!

Stayed in January 2023

The breakfast was a typical one and good the hospitality was great and we received a lot of support for anything we requested.

Stayed in November 2022

If I had to be critical, the only thing that could have been better was the water pressure in the shower and the temperature of the water. We like hot showers and they water was warm to us. This was NOT a deal breaker for us though. We ended up booking the hotel for the remainder of our stay in antigua which was a total of 6 nights. The room could have had a luggage caddy but it didn’t.

Breakfast was included with our stay and made to order. It was probably one of the best breakfast plates we had while being in Guatemala even though it was the traditional Chapino breakfast (eggs, beans, fried plantain, fruit, juice). The room size was perfect, not too small and not too big. The room included a safe which is important to us when we travel. The hotel also provided complimentary coffee, tea, filtered water and cake everyday (not all hotels do this). The room comes with black out blinds but did not have any other way to allow natural light into the room so we kept it closed the entire time since we didn’t want folks being able to look into the room while we were away or in the room. The landscaping was amazing and we had a little bistro set up right outside our room so we could enjoy the room. When we took an early all day tour to atitlan, the hotel packed us a lunch to take which came in handy, saved us some money too since we didn’t have to buy lunch. This was an amazing little detail by the staff. Staff was really attentive. The place was quiet. It is a little further from the center of town but it was worth the walk. Bedding was beautiful.

Stayed in November 2022

ac did not work in my room

very beautiful landscape nice bathroom quiet and away from the noise

Stayed in November 2022

The lack of storage space (no drawers) and exceedingly small bathroom with limited bath products.

Beautiful gardens and small enough that staff knew who I was — an upside for me, as a solo female traveler. Great breakfast, and an intimate, safe environment.

Stayed in November 2022