2da Avenida Sur, 5, 03001 Antigua Guatemala, Guatemala
#9 of 151 hotels in Antigua Guatemala
Guests' ChoiceBased on 228 hotel reviews
9.2Cleanliness
9.5
Comfort
9.4
Location
9.7
Facilities
9.1
Staff
9.6
Value for money
9.1
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 May 2024
Sally
AustraliaNothing - everything was perfect for us.
Everything!! We booked this as a treat for ourselves after hiking acatenango volcano and we were so glad we did. The spa bath was lovely and exactly what we needed for quick recovery. Hotel staff were very friendly and helpful and we were lucky enough to get an early checkin.
Stayed in May 2024
Reviewed: 27 April 2024
Helen
United StatesOur second night the hot water did not work.
Felt very safe and secure, the staff was very helpful and friendly, spacious and clean rooms, free drinks like water provided.
Stayed in April 2024
Reviewed: 26 April 2024
Daniel
AustraliaNo breakfast buffet and have to knock every time to go in to the hotel
Great location, friendly staff
Stayed in April 2024
Reviewed: 23 April 2024
Nicole
CanadaOnly thing I can think of is my room didn’t have a window, but that didn’t bother me too much as I was always out and about. Everything else was great!
Everything! The most attentive and helpful staff. Centrally located and room was comfortable. Lots of small details and perks too.
Stayed in April 2024
Reviewed: 21 April 2024
Karla
United StatesWifi was a bit slow
Comfortable bed, modern bathroom, friendly and helpful staff who gave us good recommendations and booked shuttles for us, free water, clean big rooms, great location!
Stayed in April 2024
Reviewed: 2 April 2024
Catherine
United StatesThe breakfast was good and the staff was very friendly.
Stayed in March 2024
Reviewed: 16 March 2024
Crys
United StatesCan’t think of anything.
The hotel was super walkable to everything in Antigua. The room Was nice and quiet with a very comfortable bed. The staff were amazing and super helpful.
Stayed in March 2024
Reviewed: 9 March 2024
Michael
United StatesAwesome service as soon as we arrived. Access to filtered water or big bottles complimentary. Super friendly staff that are very helpful. Breakfast in your room or on the patio area is a nice touch. Breakfast was awesome.
Stayed in March 2024
Reviewed: 9 March 2024
Adriana
United StatesHoping for a terraza with a nice view
Very friendly staff
Stayed in March 2024
Reviewed: 7 March 2024
Monica
United StatesEverything was great
The room was very nice. There was complimentary water. The staff was so kind and helpful. I really enjoyed my stay. Would recommend. The spa bath was nice too
Stayed in March 2024
Reviewed: 29 February 2024
Michael
United StatesIt could have been cleaner. Even considering that it is in an older, historic building, they could improve upkeep (e.g., painting)
location, incredibly helpful front desk staff, breakfast by online order in room
Stayed in February 2024
Reviewed: 11 February 2024
Julian
NetherlandsFriendly staff and great room with hot tub. A very very special welcome after the acatenango hike. Just book it and don’t regret. The breakfast was brought to the room and delicious. Would come again.
Stayed in February 2024
Reviewed: 8 February 2024
Valeria
United StatesTowels could be changed.
Great location, clean and had everything we needed.
Stayed in February 2024
Reviewed: 2 February 2024
James
CanadaPoor quality towels and not quality bedding
Very close to everything , Elvis was very helpful and curious
Stayed in February 2024
Reviewed: 25 January 2024
Amaury
MexicoThe exceptional staff at CBH made my stay memorable. The room's thoughtful arrangement and the incredibly comfortable beds exceeded my expectations. A truly top-notch experience that I highly recommend to fellow travelers.
Stayed in January 2024
Reviewed: 18 January 2024
Victor
CanadaI think the property needs new towels, also at times we found clumps of hair on the floor of the shower or in the bathtub jets (jacuzzi) not sure if that was from them not cleaning the mops. We also didnt like the convenience store across the street who would up sell products and over charge us for beers and snacks.
Hotel was great, quiet and the staff is amazing, breakfast is included and it was perfect every morning to start our day eating a big breakfast in the courtyard. Super clean, staff is very accommodating and even communicate via WhatsApp for making an order or just a general question, super informative, Elvis goes above and beyond, I would highly recommend this hotel.
Stayed in January 2024
Reviewed: 30 December 2023
Daniel
United KingdomVery helpful staff
Stayed in December 2023
Reviewed: 20 November 2023
Marc
United StatesElvis was just lovely as was everything about the hotel
Stayed in November 2023
Reviewed: 18 October 2023
Jason
United StatesTV and air conditioning were spotty, perhaps due to a short power outage early in our stay. Bathroom was very small, at least in terms of sitting on the toilet.
Incredibly kind and gracious staff. Excellent location. Very comfortable bed. Excellent shower.
Stayed in October 2023
Reviewed: 3 October 2023
Derrick
United StatesGreat location and staff is excellent. Worked with Elvis and Vincente on a regular basis. Their customer service was exceptional. Thank you for a great stay at Casa Bella!!!
Stayed in September 2023
Reviewed: 19 September 2023
Steve
United StatesGreat breakfast!
Stayed in September 2023
Reviewed: 13 September 2023
Kirsty
United KingdomI can not fault the hotel at all.
I would totally recommend this hotel. The staff were amazing and so helpful. This hotel is in a good location too and completely safe! They also arranged airport pickup too.
Stayed in September 2023
Reviewed: 11 September 2023
שוורץ
GuatemalaNothing
Everything was new and clean
Stayed in September 2023
Reviewed: 4 September 2023
Leslie
United StatesThe beds were a little too firm for my liking.
Elvis was fantastic and very helpful for any questions we had or anything we needed. I really liked him. When I had an issue with something, he immediately addressed it.
Stayed in September 2023
Villefranche-sur-Saône, France
Phoenix, USA
Linthicum Heights, USA
Aljucén, Spain
Antwerp, Belgium
Florence, Italy
Lens, France
Porto De Galinhas, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content