15 Calle 0-31 Zona 10, Zona 10, 01010 Guatemala, Guatemala
#8 of 70 hotels in Guatemala
Guests' ChoiceBased on 137 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.8
Staff
9.2
Value for money
8.6
Free WiFi
8.7
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End of dialog contentReviewed: 25 May 2024
Alba
GuatemalaIt has connection with the Westing Camino Real.
Stayed in May 2024
Reviewed: 3 April 2024
Christina
United StatesBreakfast was delicious! Plentiful and long duration which accommodated all of us and allowed for conversations. Location was convenient to other local good restaurants and shopping.
Stayed in February 2024
Reviewed: 26 March 2024
Erick
CanadaThe room did not have a lounge chair (just the desk chair). No coffee station (or pot) in the room.
The location was perfect, smack in the middle of "zona viva" (zone 10) in Guatemala city. Despite ongoing remodeling, the property was immaculate and has very convenient access to the luxurious Camino Real (also Marriott) where all the amenities that Biltmore lacks can be found. Very good breakfast!
Stayed in March 2024
Reviewed: 13 March 2024
Mayock
United StatesGood location. Helpful, friendly staff.
Stayed in March 2024
Reviewed: 12 December 2023
Hugo
United StatesThe pillows were Okay, but a little thick to my taste, I'd prefer having one soft and the other hard.
Stayed in December 2023
Reviewed: 21 November 2023
Victoria
United StatesThis is our 2nd time at the Biltmore. Great beds, wifi, hot shower, breakfast.
Stayed in November 2023
Reviewed: 7 November 2023
David
United StatesOn this trip I did 2 bookings The first one I was on 4th label for some reason water in the shower was nice and hot second week I was on label 2 water wasn’t hot
Great customer service always friendly staff
Stayed in November 2023
Reviewed: 3 November 2023
Victoria
United StatesThey are redoing the hotel so there was no bar or business center or pool at the moment but they did offer us use of the nearby Westin pool.
Lovely staff. Nice breakfast. Comfortable beds. We had trouble with the in-room safe and they fixed it right away.
Stayed in November 2023
Reviewed: 23 October 2023
Alejandra
PanamaNot restaurant for dinner
The lovely costumer services of everyone.
Stayed in October 2023
Reviewed: 18 September 2023
Mebrya
CanadaI definitely needs to be updated but everything else was great.
Good location
Stayed in September 2023
Reviewed: 14 August 2023
Lisa
SwitzerlandTraffic in Guatemala is disastrous. We arrived in the evening around 6pm and it took almost 40 minutes to drive the last 2kms! Not the hotels fault but make sure you leave enough time.
Large and comfortable room with two double beds. Kind and helpful english speaking staff. Breakfast was good.
Stayed in August 2023
Reviewed: 14 August 2023
Richard
GuatemalaCoffee maker in room, another chair beside the 1 at the desk
Responsiveness of staff
Stayed in August 2023
Reviewed: 26 June 2023
James
United StatesOur family had three rooms, on smelled damp.
Great breakfast. Used pool at next door Camino Real (for a fee)
Stayed in May 2023
Reviewed: 27 May 2023
Magda
SwitzerlandThe breakfast buffet quality can be improved. Is not necessary to have a lot of options but the food needs more taste.
The location is good, near restaurantes and night life but also quite and cozy
Stayed in April 2023
Reviewed: 14 March 2023
Amy
United StatesThis was our second time staying at Hotel Biltmore and our second time loving it. The staff are very friendly and helpful. I asked for extra towels and they were brought up immediately. The gentleman that helped bring our bags to the room was SO very professional and polite. I asked the front desk staff if I could email them my bus tickets to be printed and they very kindly obliged. Breakfast is phenomenal at The Biltmore. The waitstaff is incredibly attentive, always checking to make sure that the food is fresh and in good supply. They offer to take your plates when you're done, and one gentleman offered to make my coffee for me. All of the staff performed their duties with pride and professionalism.
Stayed in March 2023
Reviewed: 28 February 2023
Santosh
IndiaComfort, cleaningness and location
Breakfast, lunch and dinner were amazing. Hotel location was also very near with central point. Room was also comfortable and clean.
Stayed in December 2022
Reviewed: 12 February 2023
Francois
South Africaleaving
staff helpfulness and really clean
Stayed in February 2023
Reviewed: 25 January 2023
Amilcar
NetherlandsThe shower was sometimes cold. I had the same issue in two different rooms.
It was very comfortable and the location is good. The breakfast was great. Overall, it was good value for money.
Stayed in January 2023
Reviewed: 15 December 2022
Richard
GuatemalaShouuld have a Coffee pot in room and more furniture (chairs, luggage stand (only 1)
Stayed in December 2022
Reviewed: 1 December 2022
Matteo
ItalyThe hotel is very well located. Rooms are spacious and beds are very comfortable.
Stayed in November 2022
Reviewed: 9 November 2022
Carolina
Colombiaprices could be better as they basic in some things
location
Stayed in November 2022
Reviewed: 3 October 2022
Gerardo
Hondurasbreakfast not included
location
Stayed in August 2022
Reviewed: 7 August 2022
Daniella
El SalvadorI can hear the noise around the room from the other guests
great location and friendly staff
Stayed in August 2022
Reviewed: 28 July 2022
Nick
United KingdomThe restaurant was expensive . For example a glass of red wine 70 qz and a tiny amount of wine in the glass
Location is great about 10 minutes in a cab to the airport . The staff are friendly and helpful and there’s a bar and restaurant adjacent to the hotel .
Stayed in July 2022
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