Staff were abrupt. The hotel guests are more of an afterthought to the pub/restaurant. Bar staff were quite rude (one in particular was very arrogant when I complained that I drink didn't taste right - just said that he had made it so "knew" it was right). At the end of the night we were told to leave (there were other customers still drinking), even though we explained we were staying at the hotel and were in the area that would be open to hotel guests. So we were sent to bed!

Large and airy room Good location, near station and coffee shops, etc

Stayed in May 2024

Very clean and comfortable and excellent value for money

Stayed in April 2024

The bed was too firm and high, not so comfortable. The snacks should be on offer not to be paid, or at least make it visible so we know it's going to be charged.

I like the room it was really spacious, clean and tidy. I had a cot and an extra bed which was quite nice to see. The bathroom was beautiful and modern, and choice of bath soaps and moisturiser was really great. The pub and hotel vibe was amazing, we could eat and sleep in the same place, and I liked the fact it was family friendly, I've seen loads of children with their parents.

Stayed in May 2024

Porridge was cold

Breakfast was fine

Stayed in April 2024

The only negative thing is the curtain/blind in room 5. There was a big gap between window and blinds so the streetlight and other lights came through the gap onto our bed. Maybe move the blinds closer to the edge or get a new one to cover the whole window. Then it’d definitely be 10/10.

We were supposed to stay elsewhere for a night as my husband was a runner for London Marathon but as we got on a train to London, the room was cancelled unexpectedly so we had to find a room quickly. I found this room online and explained to the staff via email that we’re deaf. When we got there, we couldn’t believe how lovely the staff are and the room was very comfy. The decors overall is stunning! We were very lucky to find the room in an extremely short notice. It was beyond our expectations! We felt secured over the night. We decided to have breakfast downstairs in the pub and it was delicious! Of course, we’d definitely come back whenever we decide to go to London again.

Stayed in April 2024

Nothing

Great full English!

Stayed in April 2024

The stench coming from the bathroom was atrocious. There wasn't enough lightening, and the curtains couldn't close. Couldn't make a hot drink as the what ever coffee maker wasn't working. Waited 2 hrs for a kettle didn't turn so went off to buy a hot drink Did get a kettle after

The location

Stayed in April 2024

Great location and services. Friendly staff. Food good

Stayed in March 2024

Unfortunately scolded myself quite badly on the scorching hot towel radiator - accidentally leaned on it for a second. No need for it to be that hot!

Stayed in March 2024

N/A.

Great location, 2 mins walk to Hither Green train station which enabled easy access to central London. Friendly staff, excellent housekeeping, fabulous shower. It's a surprisingly quiet location; very little road traffic.

Stayed in March 2024

Accessibility to train stations and surrounding areas

Stayed in March 2024

The Staff are friendly, our room was clean and decorated lovely. Good choices of breakfast cooked fresh delicious.

Stayed in March 2024

Nothing to note.

Lovely quiet area of London if you're looking to stay further out. Beautiful decor throughout hotel & rooms very clean & comfortable. Loved all the beauty products in the bathroom. Breakfast was lovely with locally sourced produce.

Stayed in March 2024

Only thing I will say is the lighting in the bathroom, could be better!

Great location, comfy bed, great breakfast, plenty of tea and coffee in the room, perfect for my stay, would definitely recommend.

Stayed in March 2024

Great location. Nice room with good tea/ coffee making facilities.

Stayed in February 2024

The stairs were steep and there should have been 2 handrails. There was no hairdryer. The servers at breakfast were inexperienced.

The bed was comfortable and the room clean. The staff were helpful about extending our booking.

Stayed in February 2024

No chairs in the room so only the bed to sit down. Full English breakfast was only ok, slightly underwhelming.

Location suited as my son lives nearby.

Stayed in January 2024

Nothing

Facilities, transport location and staff

Stayed in February 2024

Great location, good selection of tea and milk in room. Quiet room.Staff attentive and allowed our son and grandson in at breakfast so we could see them.

Stayed in February 2024

Just the problem with the hot water on the morning of departure

Great service from the team, evening meal was really good. Room was very nice with good selection of hot drinks. . We had a problem with no hot water in the room, which although they couldn't fix whilst we were there, the team reduced our bill as an offer of compensation and were really apologetic

Stayed in February 2024

I thought the room was going to be bigger. On the app shows a bigger room. The room shorter than I thought

It’s nice room with a nice shower. When I arrive the room was warm and clean

Stayed in January 2024

The bathroom fan was either not working or not sufficiently to clear the bathroom. The hot water tap was also faulty and could not be turned off properly, apologies to the staff for not reporting this when we checked out.

The room was very comfortable and excellent location for our needs. We did not have breakfast but the check-in system was very easy. The bed was great.

Stayed in January 2024

Could not fault it staff including cleaning staff were helpful better than I expected

Did not have breakfast

Stayed in January 2024

Was given camp bed as no twin, no duvet cover, sheet or pillow case. Window soaking in morning with condensation, single glazed so can hear everything on the road. Toilet seat broken. Staff not ignorant but not overly friendly either.

Close to station, nice shower, good price, nice pub below, coffee machine and water supplied

Stayed in January 2024