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  5. Reviews of Thames Riviera Hotel, Sure Hotel Collection by Best Western

Reviews of Thames Riviera Hotel, Sure Hotel Collection by Best Western 3 stars

Bridge Road, Maidenhead, SL6 8DW, United Kingdom

#2 of 5 hotels in Maidenhead

Guests' Choice

Review score

Based on 1355 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.9

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    8.0

  • Free WiFi

    5.9

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Showing 1 – 25

  • Reviewed: 27 May 2024

    8.0
    Short,beautiful, elegant
    • Leisure trip
    • People with friends
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Historical beautiful

    Stayed in April 2024

  • Reviewed: 27 May 2024

    9.0
    Clean room. Quiet overnight. Comfortable bed.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing we didn’t like.

    Its location. Lovely to walk near the river and plenty of choices of places to eat.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    7.0
    Ok
    • Leisure trip
    • Solo traveller
    • Cozy Single Room
    • Stayed 1 night
    • Submitted via mobile

    Noisey floorboards above room. Person above moving around and having shower at 5:30- 6:00. Room functional but not relaxing. Could do with double glazing to cut down on road noise.

    Breakfast was nice. Staff were good.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Efficient, clean, and friendly staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I suppose there could have been more toiletries in the bathroom

    We didn’t eat the breakfast, the location was lovely

    Stayed in May 2024

  • Reviewed: 26 May 2024

    7.0
    Nice location, view and breakfast but a bit over priced
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was cold even as they only had plug in emergency heaters

    The decking on the river side was pleasant

    Stayed in April 2024

  • Reviewed: 25 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Expensive bar

    Great location

    Stayed in May 2024

  • Reviewed: 23 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower didn't work The internet was very poor, disconnected all the time In the evening it was a bit chilly, the airconditioner didn't work on heating

    The most amazing was the view ♥️

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Good hotel with great surroundings
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We stayed at Thames Riviera Hotel for 3 nights and really liked the views and surrounding area. Staff were helpful. Breakfast was good. Room was really nice, with a river view. We had small issue at the beginning which was resolved very quickly. It's a 3 star hotel so don't expect luxury and 10s of food choices for breakfast. But we really enjoyed our stay.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    7.0
    Overall good. Good location and good value. Comfortable room
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I thought it was a shame that while overall good, the first impression is that things are tired. Weeds growing near steps to reception and they needed a sweep

    Stayed in May 2024

  • Reviewed: 23 May 2024

    6.0
    Overnight stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Needs a refurbishment. Needs a deep clean throughout

    Nice location by the river. Friendly and obliging staff. Good breakfast.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Very pleasant stay
    • Leisure trip
    • Solo traveller
    • Cozy Single Room
    • Stayed 2 nights

    Only criticism was that they had no white wine at the bar on my second night!

    The room was perfect for my stay. I thought the breakfast was very good with plenty of choice. Good location for walks along the river, plus links to M4 and Elizabeth Line.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    A good value stay in the area
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    Would have liked to see a single wine glass in the room.

    A nice spacious room with a nice view. Limited, but secure parking.

    Stayed in April 2024

  • Reviewed: 21 May 2024

    8.0
    I’d stay again as lovely location👍
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was a bit basic Room was a little tired

    Location Comfortable bed

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Great view from hotel, overlooking the river Thames…shame the Pakistani staff aren’t engaged with their customers - I ex
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bar closed at 10.30pm…on a Friday night… and it was £3.50 for half a lager. They wanted to charge my wife £4.70 for a soda water with a shot of black currant juice - when she made a comment about the price they reduced the cost.

    It’s location and that it is newly refurbished. We could look over the Thames from our room

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Comfortable but drink and eat elsewhere
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The food wasn’t great and the bar needs stocking up . A bar beside the river should be heaving with people but the lack of drink behind the bar was not good

    The Executive room was very spacious and comfortable. Modern and clean. The Wi-Fi does not work on the tv .

    Stayed in May 2024

  • Reviewed: 18 May 2024

    7.0
    A beautiful view
    • Leisure trip
    • Family with young children
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Sadly during our stay there seemed to be a problem with fire alarms going off multiple times until very late at night. Not great as we needed to check out at 6am so sleep was very much needed. Also the room we stayed in was directly behind reception so it was quite noisy at night. We could hear people up and down the stairs and lots of doors being closed by guests in other rooms.

    The hotel is situated right next to the river. A lovely view and close enough to walk into town for good and drinks. We stayed in the executive room, which was a great size, a river view and a really comfy bed!

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Helpful staff, nice location, definitely be back.
    • Leisure trip
    • Family with young children
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    All good in the end.

    On arrival the room did not have a bed for our daughter, spoke to Chelsea on reception who went out of her way to swap rooms for us and sort out a bed for our daughter, room was very good but keen ,attentive staff made it better, then in the morning Chelsea was on reception still smiling after a late /early shift well done to her.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    7.0
    Generally was fairly good
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Sunday dinner was a bit disappointing and waited long for the food

    Breakfast was good and the stuff were polite

    Stayed in May 2024

  • Reviewed: 15 May 2024

    7.0
    Great Location
    • Business trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That it was above a pub and that it states on the room info that you have a balcony and there are no balcony rooms

    The young girl on reception was very helpful. I had a room issue and she sorted it out for me straight away. Very good service!

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Very lovely environmental

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Very pleasant and comfortable with a few little niggles.
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 3 nights

    Although recently refurbished the bath facia was cracked. If you are in any way restricted in movement then the climb into the bath/shower will prove very difficult. The bed was supposed to be King size but it wasn't. Some items supposed to be complimentary were not present. The menu in the restaurant is restricted and this only encourages one to eat elsewhere if staying for a few days. No real ale available only on keg.

    Beautiful view from the room. Spacious accommodation and a fabulous choice of TV viewing if you already subscribe to a supplier (e.g. Netflix) or use a basic catch up (e.g. iPlayer).

    Stayed in May 2024

  • Reviewed: 12 May 2024

    7.0
    Perfect location, but a very basic & tired looking hotel.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The breakfast-bacon & sausages were ok, hash browns were barely warm & soggy. The mushrooms were really good though. Also, the bed was quite soft & there was a pinkish stain on the toilet seat (maybe replace it)

    The location was amazing. Sitting out side by the river was lovely.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not possible to air the room

    Lovely by the the river. We arrived really late but warmly welcomed.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    7.0
    Very helpful staff, central location and great sleep
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Could do with a refurbish

    Close to our evening venue

    Stayed in May 2024

Showing 1 – 25

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