I have been allocated to alternative accommodation at the last moment due to some issue in booked one by claiming it’s a better one. I was hell tried and jet lagged otherwise it was unacceptable property. I tried to seek help from Booking com customer care as well but didn’t get timely help. Kitchen was so unhygienic and bad shape couldn’t use even a spoon or glass from there. Bathroom was full of some kind of insects.

Location was convenient.

Stayed in April 2024

cleaness

Location, friendlt host

Stayed in March 2024

It was not as described on Booking.com, and the pictures didn’t match. It was dirty shower was broken exposed electrical wires in the room.

Nothing

Stayed in January 2024

It wasn’t clean and the shower didn’t work properly

It wasn’t very clean

Stayed in December 2023

The host was very kind, but the address in the original booking is wrong (Name of the street). This caused a misunderstanding, a delay of several hours wait on the arrival date. Not cool at all! The bathroom was all right but it couldn't be locked from the outside, so even if the room was supposed to have a private bathroom (outside the room), I couldn't tell if it was being used by other guests. The room smelled of smoke. Awful. The room didn't look at all like the picture in Booking.com. The second bed (a couch) was really uncomfortable.

The location is really good, close to tourist attractions, close to underground stop. The host was very kind.

Stayed in October 2023

Site: Things are not as per the pictures shown in the website. Hospitality: Staff response n responsibilities are zero as we waited for 1 hour in rain to just get the key for check in. He didn't offer a side location for sit or stand so we didn't get wet in the rain. Behaviour: The wrost thing that I asked for the complimentary Coffee due to this bad hospitality he said yes but while going for to collect the coffee he ran after showing the direction of coffee shop. That things are not accepted if your are making some promises. Services: After that I called him for the bathroom issue he just said he was sending someone but no one arrived even after the follow-ups. Response: hospitality was zero. Even for check out i called but he didn't respond.

Accommodation was ok ok

Stayed in July 2023

The rooms are nothing like advertised. The photos are not current and the rooms are very dated. The toilet in one of our rooms didn't flush well and the other room had it's own bathroom in a corridor that was accessible to the other guests. The noise from the pub downstairs is not great - especially when it's warm and you have to have the windows open.

Location is amazing. A quick walk to everything and easy to get to public transport.

Stayed in June 2023

Wouldn't stay again for business. Contacted them daily and also escalated via booking.com for an invoice, but they won't reply.

It's a good basic room close to marble arch.

Stayed in May 2023

The pictures are not same as the locatuin. There is no lounge

Was okay

Stayed in May 2023

It's a bit intimidating as a single female to have to meet a male stranger, alone, at a property down an alley. I also gout locked out in the morning and it took 2 hours for someone to answer my calls.

Location is really good. The room is not as bad as other reviews imply, it isn't great but for price in that area of London I thought ok.

Stayed in April 2023

facilities

bed

Stayed in January 2023

not many facilities to use and the kitchen wasn’t up to standard really

wry warm and staff member who let us in was kind nice and friendly

Stayed in December 2022

Not the friendliest check in. Had to arrange to meet a guy who was a bit stressed. Very musty/mouldy smell. Bathroom hot tap wouldn't turn off. Towels were clean but not nice. Duvet was thin. Couldn't change channels on the TV remote control. The wifi router was on the cooking hob. Generally felt I was in a very low budget place.

Location

Stayed in September 2022

Lights not working in the bedroom. Curtains not fully on track so left partially open. For cost of room you’d think this would be sorted before use along with lighting. Had to use lighting from bathroom to see our way. Not an accurate address in the location given on listing was a back street off another street not the one listed.

Location, bed comfort.

Stayed in September 2022

Shower leaked very easily so water went everywhere after each shower and not much hot water. Although very fairly priced, looks very different in real life compared to photos.

Perfect location for central London. Only 3 minute walk to Marble Arch underground. Manager very accomodating for last minute changes to plans. Great price for central London.

Stayed in June 2022

Bathroom.no towels.no bath mats

Stayed in July 2022

noisy, no towels provided

central location

Stayed in July 2022

Did not look anything like the pictures on the site, thought I was booking something different. Unclear booking in process.

Room was big

Stayed in July 2022

Toilet didn't flush very well. Towels had a holes in and stains. Room needed a big refresh

Stayed in July 2022

A very uncomfortable mattress, old tired towels, horrible grubby shared kitchen, very thin walls, 2 channels on TV.

Great location , There was a window I could open, There was a bath, Lots of Hot water.

Stayed in June 2022

The owner told me one day in advance we couldn’t do check-in at 3:00 am. We arranged that if I pay extra £50 I could stay. When we arrived, he was sleepy and he didn’t move until I payed him, although we were really tired of the travel.

The huge bed

Stayed in June 2022

- The sofa-bed was broken. I had to take off the legs and place it on the floor :( - The bathroom is outside the room and I am sure other people were using it :( the add says that has private bathroom but it's not

Location

Stayed in June 2022

The curtains in the bedroom needed to have a backing under them as the room lit up with the street lights outside when you turned the lights off to sleep. The kettle was in the Kitchen and they didn’t have enough crockery and cutlery if you wanted to be self efficient. We were unable to take advantage of a late check out like we can in an hotel The checking in system was a piece of paper with details scribbled on it which I had to sign.

The property was handy for the tube to get around London.

Stayed in April 2022

its just a place to sleep. its not hotel, dont think that you will find reception, and even the location was not correct, you need to call them to find the room, its hidden room just to put your head in a pillow.

the location, and the house keeping mohammed

Stayed in March 2022