23 Nevern Place, Kensington and Chelsea, London, SW5 9NR, United Kingdom
#916 of 1,017 hotels in London
Guests' ChoiceBased on 602 hotel reviews
6.1Cleanliness
6.5
Comfort
6.4
Location
8.6
Facilities
6.0
Staff
7.4
Value for money
6.8
Free WiFi
6.5
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End of dialog contentReviewed: 21 May 2024
Lisa
United KingdomThe wall lamps in the room looked a bit dangerous. One sparked and another was extremely loose on the wall. It looked a bit dated and could probably do with a bit of a revamp, but overall, it was a decent stay.
Great location and the staff member on reception was helpful. Refreshments and water were good.
Stayed in April 2024
Reviewed: 20 May 2024
Marta
United KingdomThe state of the shared toilet was absolutely disgusting, the toilet seat was dirty and there was a really unpleasant smell lingering around which sadly really lowered the overall experience.
The room itself was quite nice and clean, perfect for one night stay. The location was also great, close to the tube station.
Stayed in May 2024
Reviewed: 20 May 2024
Rabaka
United KingdomJust seemed quite dirty, the stairs, the shower, the toilets.
Location about 5 min walk from tube, sink/TV in room and tea/coffee facilities. Staff were fine
Stayed in May 2024
Reviewed: 19 May 2024
Nursu
TurkeyThis hotel is a budget choice. So, do not expect much for the room. Might not be suitable for stays longer than 3-5 days.
It is 5 mins. away from Earl's court station which is great for travelling around the city
Stayed in May 2024
Reviewed: 16 May 2024
F
GreeceDusty hangers, generally smelly, not clean
Location
Stayed in May 2024
Reviewed: 14 May 2024
Alejandro
ColombiaThe parking is very expensive
The location
Stayed in May 2024
Reviewed: 13 May 2024
Lisa_tu
United Kingdom- I'm a light sleeper and you could hear everyone walking up / down the stairs and opening/shutting doors in the night. - blinds need replacing in the room with blackout blinds - dated but clean
- convenient location to an underground location - walkable distance to the natural history museum and Royal albert hall - tea/coffee making facilities - fan provided within room upon arrival (it was extremely hot when I stayed) - room size adequate for one person - compared to prices of alternative accommodation nearby, this was value for money.
Stayed in May 2024
Reviewed: 12 May 2024
Cole
United KingdomSome stains on the sheets and towels, some blinds in the window were missing.
Price was great, and front desk staff was friendly and helpful.
Stayed in May 2024
Reviewed: 10 May 2024
Amy
BoliviaThere was a strange noise (like a water pump or water heater) that was persistent throughout the night stopped around 2am and started again at 4am so very little sleep.
It was a good price for the night I stayed.
Stayed in May 2024
Reviewed: 5 May 2024
Simon
United KingdomNo ensuite shower or toilet and didn't feel that clean
Location
Stayed in May 2024
Reviewed: 4 May 2024
David
United KingdomVery poor flow of water in the shower - barely adequate. No plug in the wash basin, making wet shaving difficult. Mirror above the wash basin was very low, again making shaving difficult. No tooth mug for rinsing after brushing teeth. Bed was OK, but the mattress was definitely past its 'best by' date, and needed to be replaced. Steep, narrow staircase between the second and third floor.
Very helpful staff. Everything in the room was clean and in working order. Two decent towels provided. Tea and coffee-making facilities provided, including an adequate number of milk pots (lots of places don't supply enough). No noise. Very convenient for Earls Court Underground station.
Stayed in May 2024
Reviewed: 29 April 2024
Susanna
SwitzerlandThe toilet facilities are a bit old and not in the best condition anymore, but sufficient for our stay.
We were a school class traveling with students and teachers. The staff at the hotel were very friendly, forthcoming and helped us to organise the best possible room situation, for which we were very thankful! The hotel is in close proximity to restaurants, cafés and the next tube stop is also only a few minutes away. We would definitely book the hotel again.
Stayed in April 2024
Reviewed: 27 April 2024
Maria
UkraineThe shower unit was in mould and the room was dusty
Convenient location.
Stayed in April 2024
Reviewed: 26 April 2024
Kasper
Finlandcleaning of the common bathroom and toilets was below all standard
Good location,
Stayed in March 2024
Reviewed: 24 April 2024
Leni
CanadaStaff are very considerate my cousin visit a couple of our hours to chat they allowing me.
Staff are friendly
Stayed in April 2024
Reviewed: 7 April 2024
Delia
United KingdomThe building has potential but is outdated The room had only a small heater which was not enough I tried to find a new one but the reception is always empty
The room was ok quite big for a small room and quite clean The location is nice
Stayed in April 2024
Reviewed: 19 March 2024
Preisa
LatviaBathroom location
Bed
Stayed in March 2024
Reviewed: 16 March 2024
Dorota
PolandNo toilet paper. Not even a bit.
The hotel is in lovely neighbourhood with Vicorian terraced houses, close to the tube. Next to it there is a very good breakfast spot with British food, a nice pub where you can eat and chill in the evening. There was an electric kettle and a lot of tea, coffee, biscuits and even milk in the room. Fresh towels and toiletries. Free wi-fi. You can charge your phone via USB slot.
Stayed in March 2024
Reviewed: 24 January 2024
Lee
United KingdomCleanness behind the bed was all dusty not all bad but some places in the room could be cleaner
Good room nice bathroom good space decent room for a night
Stayed in January 2024
Reviewed: 19 December 2023
Mikele
ItalyStaff is friendly facilities could have been better improved However not bad for short stays....
Stayed in December 2023
Reviewed: 14 December 2023
Simon
IrelandOnly point of contentiousness for cleanliness was the kettle which was visibly dirty on the inside. The bathroom adjacent to it had mild mold damage on the ceiling but certainly not as bad as previous reviews suggest and far from a health hazard. The shower temperature was either extremely hot or cold, no in between. Must be said however that the toilet and shower area itself were fairly clean given they are common areas. The stairs and general reception area were dated but nothing major.
To be honest, I was surprised given some of the reviews. Having read the previous comments, I was expecting to stay in a dirty, mold infested prison. However, to be honest, this was not my experience. Our room was a triple room on the third and top floor and was actually very clean. No visible mold in the room. The sheets were fresh. Bizarrely there was a sink present but given there was no private bathroom, that was actually quite useful. The heating functioned almost too well and the room was toasty, which is nice in winter. The guys at reception were actually really nice. Unlike previous commenters have suggested, we were allowed to leave our bags when checking out and the staff at reception could speak English. Also, regarding the smell other comments complained about. I would consider my sense of smell very good and would say the entrance had a light scent of cigarettes but hardly anything major as other commenters suggested. Would I recommend this hotel? Depends on the person, but this is perfectly serviceable for a stay of a few nights in my opinion.
Stayed in December 2023
Reviewed: 11 December 2023
Inka
FinlandDirty towels but I got clean one after asking, common spaces were a bit messy. I asked two roomkeys just to be sure I can get in the room. There is no staff at night. And they roomkeys dont work if they are in contact with phone.
Friendly staff, good location. Okay in general.
Stayed in December 2023
Reviewed: 4 December 2023
Gareth
South AfricaVERY steep staircase between 3 and 4th floors. Do not bring luggage if you book in here. Backpack tyope of bag is best. NOT good for bags with wheels. The first two or three flights of stairs were okay.
Check in was okay although the hotel was unattended and locked prior to lunchtime and I could not drop my bags, Room had shower and toilet although postage stamp sized. Was clean enough.
Stayed in November 2023
Reviewed: 3 December 2023
Amy
United KingdomMouldy shower room and dirty toilet
Location and price
Stayed in December 2023
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