Rooms a little dated and dark.

Beautiful setting, convenient location.

Stayed in May 2024

The evening meal that was booked on the internet was pricey and we had to pay extra for certain additional items.

The position, as an easy walk to Llangollen town centre, staff were very customer friendly and countryside views are lovely. Spa facilities were great.

Stayed in April 2024

No wi-fi signal in my back of hotel bedroom maybe they could do with some boosters for better signal. The spa costs an extra ££10 for an hour and £2 for a towel even if you are a guest (unless you book through their own site). I found this off putting and didn`t bother to use the spa. The bar meals are expensive and they really need to sort out the bathrooms. The shower has half a door so bathroom floor gets very wet, the toilet roll holder is on the far side of the room from the toilet so unless you have elastic arms you can`t reach it and there is no shelf to put your toiletries.

Room was very nice the hotel is in a lovely location and the lounge and bar area are very nice. The carpark is large and it is only a short walk to the town centre. The staff are very helpful and friendly.

Stayed in May 2024

We had to wait a long time for lunch ; somehow the order had not gone thro to the kitchen , which was a pity.

Rooms are comfortable and bathroom facilities good.Nice breakfasts are served at 'The Wild Pheasant.'Parking is excellent which means you can walk into town - very handy on a bank holiday weekend.

Stayed in March 2024

The rooms were a tad dated but still nice.

The hotel was on a large property just on the edge of town, lots of parking and easy to find. Our room was spacious, clean and comfortable. Town was just a short drive or walk away. Friendly and helpful staff. Would return.

Stayed in May 2024

Unable to have a swim before 10 am

Clean and comfortable

Stayed in May 2024

Shower cubicle was a bit small

Great location, very peaceful surroundings. Staff friendly and helpful

Stayed in May 2024

Breakfast although tasty,an expensive extra for cooked,also not flexible with breakfast times

The front grounds are spectacular Reception staff exceptional Room comfortable Spa was a bonus

Stayed in May 2024

Comfortable Stay and pleasant staff, would recommend!

Stayed in May 2024

Disappointed that there was such a large charge to add our dog to the booking. £30 per night seems steep when the rooms aren't cleaned daily.

Lovely place and very dog friendly. We've not stayed in a hotel with our dog before. Staff did so much to make everything simple.

Stayed in May 2024

Don’t realise the pool was over 16 until we got there

Clean rooms

Stayed in April 2024

Bathroom was a little tired. Lack of communication between staff.

Well situated. Food very good.

Stayed in April 2024

Breakfast was a bit of a disappointment. Eggs on first morning were over cooked and we had to ask for decaf teabags on all three mornings. Second morning we weren't even on the list for breakfast.

Location was good, car parking not a problem.

Stayed in April 2024

The dining areas were all very good and I had courteous service from those who served me.

Stayed in April 2024

The bed was the most uncomfortable bed I’ve slept in for years. The food was average too, with the beef and vegetables served slightly warm and very fatty.

The location, the hotel and the staff were great.

Stayed in April 2024

The breakfast was ok but a bit pricey at £30 for two, you get a single sausage 1 bacon 1 egg spoon full of beans and a piece of black pudding you do get a continental but we only wanted the cooked breakfast just not much to it.

Great spa facilities not to far from a small town, and an Aldi across the road of you need any essentials.

Stayed in April 2024

Nice location an easy walk into Llangollen if you use the footpath down the river side or just relax in the hotel.

Stayed in April 2024

An automated email offering a paid upgrade, which I accepted. The hotel then declined the offer by email, and the next day offered me a "name your price" upgrade, which I ignored. They missed out on extra income and added a level of confusion and irritability to the check-in process. I checked in online but still had to wait at the check-in desk.

Fantastic area. Great location in stunning countryside, not far from an amazing farm shop and cafe. Big car park right outside the door and good food in the bar.

Stayed in April 2024

Lovely hotel location was great for walking restaurants and activities eg train ride boat ride axe throwing

Stayed in April 2024

Everything was paid extra, breakfast, spa, towels in the spa, would have been nice if it was all in one package.

Great location, room was basic but clean.

Stayed in April 2024

Bigger beds

Location, staff especially the bar staff in the Glasshouse Bar.

Stayed in April 2024

Having to pay £10 for spa unable to book any of the facilities might just as well gone to a ordinary hotel

Surroundings facilities

Stayed in April 2024

Our room was nothing special, but perfectly fine for what we paid: Clean and comfortable if not particularly memorable.

Lovely stay, and the spa is incredible even though its small. The staff were lovely, parking was great, and it's a very short walk to the centre of Llangollen.

Stayed in April 2024

Expensive breakfast

Clean and comfortable

Stayed in April 2024