view from our window

Great location! Great restoran!!!

Stayed in May 2024

Parking was chaotic. Car alarms going off for long periods from the street annoying. That is probably no fault of hotel however.

Breakfast was delightful.

Stayed in May 2024

Such a great location. Staff was friendly! Breakfast was delicious, and brewery/distillery was perfect.

Stayed in May 2024

It would have been helpful to have direction and advice about parking before arrival. No mention of free parking to the rear of the hotel complex. Booking.com just noted that parking was £1.25 per hour over night?

Once parked at rear of building, access to the room was easy. Clean spacious room with excellent river view. Very comfortable. Bathroom clean and spacious. Excellent evening dinner and breakfast. Attentive staff and good service.

Stayed in May 2024

One bar person was an absolute bully to her colleagues and had terrible customer service. Leaving orders half open, walking away instructing other (very busy) staff to complete her orders! The disrespect she showed her staff and customers was ridiculous.

The room was small but adequate for our needs and priced appropriately. The hotel staff were good, unfortunately 2 bar staff really let things down. This was a wedding, so that's really poor on their part for that. One female bar staff, presumably in a senior role, was very rude and ignorant to customers and spoke to her colleagues in a disrespectful way, leaving another bar staff member looking and feeling miserable. She looked to be on the brink of tears. I felt awful for the staff working with such a bully. However, all the other staff were really nice and good fun!

Stayed in March 2024

The hotel is spread across many separate buildings, this is quite quaint but if the weather is bad you get very wet going to breakfast! There was no lift as we were in a listed building, I do wish I had known previously, I'd have requested a ground floor as I have mobility issues. That said, the view was lovely. The sofa bed however needs updating.

The room was comfortable and had a TV in each of the two areas.

Stayed in May 2024

The toilet flush does not work properly all the time

Stayed in May 2024

Good location very busy.

Stayed in May 2024

Location, restaurant...

Stayed in May 2024

Restaurant distillery and location were excellent

Stayed in May 2024

Housekeeping service was spotty…did not refinance coffee and coffee cups, wet bath mat.

Great location, spacious room

Stayed in May 2024

Very noisy floor creaking from upstairs room which not great if trying to relax

Great location,rooms clean and traditional

Stayed in May 2024

No usb ports, tissues, shampoo, or moisturizer. Wi-Fi was terrible in our room, but good in the hallway and at breakfast.

Location is excellent, breakfast was hearty and tasty. Room was good.

Stayed in May 2024

Slightly rude bar staff

Good location Good room (suite) Nice breakfast

Stayed in May 2024

This is a very busy hotel, with an in-house distillery with a very noisy outside bar area. Our double bedroom was small, but adequate for an overnight stop. There were no towels rails or hooks for hanging clothes or towels in the shower room, which was annoying and could be easily rectified. We felt the room was expensive for the size.

The hotel is well situated in the centre of Inverness beside the river. The restaurant was very busy, but the service was fast and efficient.

Stayed in May 2024

Initially ignored at the front desk, we were then booked into a ‘river view’ room which didn’t have one. When we spoke to staff again they were very helpful and quickly changed the room (several rooms are mislabelled as river view they told us) but not an easy start to the trip.

Lovely location by the river! Light, airy, huge rooms. Breakfast was delicious but you need to book in.

Stayed in April 2024

Beautiful property across the street from the River Ness.

Stayed in April 2024

The room was very warm, several things needed maintenance and the fire alarm went on continuously for over half an hour even though it was a false alarm.

Location was brilliant and the staff were fantastic. There was also a nice restaurant and car parking and adjoining brewery.

Stayed in May 2024

Small bathroom

Pleasant staff, good breakfast, room was Ok but bathroom was small

Stayed in May 2024

The room was almost unbearably hot and even with an open window it was just too warm to sleep properly. It was very warm when we were there, but the inability to get fresh air in the room, was a bit disappointing

Unfortunately our booking did not make it through to the hotel so for the first 20 mins or so, we weren’t sure if we had a room. The staff was really sweet and said they will check with the manager- he was very kind as well, offered us a drink on the house while we were waiting for them to resolve the issue. The did manage to fix it in the end and we were shown to our room. Everything was as expected- no complaints. The breakfast was delicious (buffet) and the location is a dream if you just want to relax, have some good drinks and delicious food.

Stayed in May 2024

Thought the room was a bit overpriced

Great location, helpful friendly staff

Stayed in May 2024

Spacious and nice room. Even as it was near the street it is quite quite. Decent breakfast and pub right in the same area.

Stayed in May 2024

Nothing to complain about.

The best location in Inverness. Nice breakfast, modern environment of the brewery. We havent use the hotel restaurant for the dinner, but I can recommend the Castle Tavern almost around the corner -great food and local atmosphere😉.

Stayed in May 2024

Location, bar and very friendly

Stayed in April 2024