Staff weren’t overly friendly and iron in room didn’t work

Good sized rooms with decent beds. Close to the train station

Stayed in May 2024

Nothing

Friendly staff. Excellent location for city centre. Good choice at breakfast. Clean room.

Stayed in May 2024

We arrived by train and it was next door to the train station. Excellent location. The room was comfortable and clean. They provided a good breakfast. The staff were helpful.

Stayed in April 2024

Every thing.

Stayed in April 2024

Stayed here a few times now..Excellent location…clean ..lovely staff …gud range of breakfast food..cudnt fault it…

Stayed in May 2024

no carpets in rooms means it’s not so comfortable and doesn’t feel clean on your feet. air conditioning is now also not strong enough - gets hot. had to ask for a fan in the room.

great location, good rooms and excellent breakfast

Stayed in February 2024

Due to the central location, external noise continued well in to the early hours of the morning. Taxi horns beeping, people chatting singing, noise from bars and clubs. A very rude gent working in reception shut me down very quickly when I politely asked for help in getting my luggage as he was making a call on his mobile.

Clean and modern

Stayed in May 2024

Location is near the station, good soundproof, comfy beds, clean room

Stayed in May 2024

Great location next to the train station and the main shopping area. Very helpful staff on reception, who helped my husband store his bike overnight. Delicious breakfast.

Stayed in May 2024

All very good. Only downside was that room was extremely hot.

Wonderful staff and location

Stayed in May 2024

Nothing

Friendly staff. Easy check in and out. Clean comfortable rooms. Excellent location

Stayed in May 2024

Everything was fine

Rooms clean and spacious. Staff excellent.Breakfast was good, really good choice of food. Location great right by the railway station.

Stayed in March 2024

Many of the hotel guests attended the Bruce Springsteen concert, and the hotel adjusted their prices accordingly due to the increased demand. I was willing to pay this rate for the location until I encountered an issue. Despite the management being aware of the concert's end time at 10 pm and the expected influx of guests, there was only one person serving at the bar around 10:15 pm. This is unacceptable given the circumstances, especially considering the additional charge levied on guests, which should have allowed for adequate staffing. Despite the tremendous effort of the lone staff member, who maintained a positive attitude throughout, sporadic support from a manager was insufficient, particularly when the manager lacked basic knowledge such as what a blush wine is. Furthermore, despite the bar area being overcrowded and lacking seating for guests, the manager refused to open the adjoining room, citing it was set for breakfast. This decision was neither customer-friendly nor conducive to encouraging guests to stay longer and spend more in your bar. Given our first round of drinks was£111 you certainly missed out on sales due to this poor management and woful customer service.

Location

Stayed in May 2024

Nothing

Stylish, clean!

Stayed in April 2024

Nothing we didnt like, but couldnt get on a secure wifi for some reason. Probably our network.

Excellent hotel, location. Really clean and comfortable bed. Shower was great.

Stayed in May 2024

Parking was an absolute nightmare!

Self check in and helpful staff facilities in room and size

Stayed in May 2024

Considering it was an executive room I was really disappointed how small it was

Lovely welcome from efficient professional staff, Fantastic location so close to Cardiff central train station. Breakfast was relaxing with amazing views of the city and fantastic breakfast choices

Stayed in May 2024

Nothing. Would be good to know about adding fitness room to the key at check in.

Friendly, convenient and decent facilities

Stayed in May 2024

Over inflated price because Bruce Springsteen was playing at the principality stadium.

Location for the train station and principality stadium.

Stayed in May 2024

Dinner on Sunday was VERY poor to say the least. Ordered battered cod, which resembled an over cooked oven version you would buy in the frozen section of the supermarket. The real chef must've been off that day!!

Staff , location and cleanliness.

Stayed in May 2024

Pricey on concert night🎸

Great location for the stadium.

Stayed in May 2024

Tv channels didn’t work. Room cramped. Large red stain on carpet. Food fair only. Shower weak and bath slippery.

Loved the location. Staff were all really friendly.

Stayed in May 2024

Shocking prices when concerts are on

Clean, lovely staff, great location.

Stayed in May 2024

Air con switched off at midnight and unable to open the window. I’m all for energy saving but it was just a bit too warm

The room was spacious and the coffee machine was a lovely touch. Exceptionally clean and loved that we had sky tv in the room. Shower was great too. Staff very friendly and helpful

Stayed in May 2024