The food

The location, the bedroom and the grounds

Stayed in May 2024

Very few outlets. Definitely need a car.

The rooms are old and as expected very few outlets. Nice bathroom, plenty of extra blankets.

Stayed in May 2024

Vue

Stayed in May 2024

Would have like a selection of rolls, croissants to be on the buffet and extra butter. Toast was thin and not the best quality bread

Good hot and cold buffet breakfast, drinks and toast ordered from the kitchen

Stayed in May 2024

Location, facilities and staff

Stayed in May 2024

The hotel is old the rooms a little dated , but that is part of its charm. It’s set in beautiful extensive grounds, with lots of places to walk and if cycling or golf is your passion there’s no better place to stay. The staff were exceptional, friendly, helpful and attentive and dinner was lovely and good value. We wouldn’t think twice about staying here again, it was. Very relaxing and enjoyable.

Stayed in May 2024

Long access’s to room

All good

Stayed in May 2024

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Stayed in May 2024

The hotel is very traditional but needed upgrading. Charging 4x prices for a 3x property. We went to play golf but found the golf course coming up very short. The grass had clearly not been cut for several weeks and really shouldn’t be advertised to play on.

The setting of this property is beautiful. The grounds are stunning. The bedrooms are lovely sizes. In its heyday I imagine it would be “the” place to go.

Stayed in May 2024

The only downside was the very slow wifi speed which was inadequate to even check emails reliably, both in the room or public areas.

Very much enjoyed our stay. Location and service by staff was excellent. Food was delicious. The grounds were beautiful and we were blessed with superb weather throughout our visit.

Stayed in May 2024

The hotel was beautiful, and we had a beautiful room.

Stayed in May 2024

I dnt like how it’s changing,the same menu every night and having to pay for the extras if you go over the £30 for dinner..you use to get a 4 course meal a different menu every night all inclusive in a package.

I’ve been coming for over 10yrs it’s a beautiful location quiet scenic place.

Stayed in May 2024

No signposts for hotel in advance of entrance or at entrance.

Comfortable hotel in beautiful grounds. Good rooms. Nice swimming pool. Buffet style breakfast with standard hot food. Good eating places in Gatehouse if not having main meal at hotel.

Stayed in May 2024

The internet was not working for the 3 days we were there. Staff were apologetic but it was inconvenient. The food was not locally sourced. The jams and honey were not local and were standard plastic miniatures. I felt they could have been more locally orientated and could have partnered with local producers to make more of a Galloway experience. They could offer a free round of golf and/or putting. Some of the gym items were not working and there was no air conditioning in the gym area.

The place is beautiful. The food was good. The staff were very friendly. The swimming pool and jacuzzi.

Stayed in May 2024

The self service breakfast was very poor, cold and greasy! No pool robes in the room but that was rectified after a visit to reception because we couldn’t ring down because our telephone didn’t work!

It was very grand with a touch of faded elegance! Pool facility very welcome! Very nice dinner!

Stayed in May 2024

Food and drink was expensive.The last time we visited the evening meal was included in package not just a £30 allowance.

Location, staff, rooms, facilities and golf course all great.

Stayed in May 2024

As above

Relaxing stay with wonderful surroundings. The golf course was in good condition considering the winter we’ve had. The location is excellent if you wanted to visit other areas of this area. We would return in the future for another visit.

Stayed in May 2024

Nothing

Beautiful location and grounds

Stayed in May 2024

No signage to find tbe hotel. Sound proofing in the bedroom.

Good relaxed feeling in a lovely part of Scotland

Stayed in May 2024

For money it's ideal. Place could have a refurb but I'd happily go bacm

Clean, great food, nice staff, great value

Stayed in May 2024

The experience when we arrived rather marred our experience - both myself and the guest who came to our aid reported it to reception next morning. The receptionist did apologise on behalf of the night porter.

Location is beautiful. We spent our honeymoon in this Hotel 50 years ago and although changes have occurred it more than lived up to our expectations - however a problem with our car and an emergency repair meant we missed our 4.00 ferry and had to take the 8.00 one, we informed the Hotel so were shocked on arrival at 11.30pm to find no one on reception and when we phoned the call went to reception! Another guest found our key with a note for the night porter, who was meant to have the mobile with him! We phoned 0 from our room to say we got our key - no apology and he seemed unconcerned.

Stayed in April 2024

although not a criticism there were a lot of stairs to get to and from your room

the character and setting of the hotel was excellent Old fashion charm and space were exceptional

Stayed in April 2024

Internet connection very poor

spaciousness

Stayed in April 2024

TV needs updated if you want to stay in the room

The history of the hotel Snooker table Swimming pool

Stayed in April 2024