Universidad, 5, 42300 El Burgo de Osma, Spain
#14 of 34 hotels in El Burgo de Osma
Guests' ChoiceBased on 64 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.3
Facilities
9.3
Staff
9.3
Value for money
8.1
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 11 May 2024
Joseph
IrelandThe building was beautiful. The breakfast was nice and there was a good variety. The staff were very helpful, even sorting us out with bikes at short notice. The spa treatments were so relaxing.
Stayed in May 2024
Reviewed: 7 May 2024
John
SpainRestricted hours in the snack bar meant we could not access the full menu.
The beautiful building and it's location.Good parking availability. Quality of food. Our clean and comfortable room.
Stayed in April 2024
Reviewed: 6 April 2024
Juan
Spainspa piscina termal agradable
Stayed in April 2024
Reviewed: 2 February 2024
Peter
United Kingdomcommunication in the restaurant was a little difficult
Bed was enormous
Stayed in January 2024
Reviewed: 29 January 2024
Juan
SpainNothing, everything was on point and we surely will be coming back.
The facilities were very comfortable and the staff super friendly, and the food was exceptional. We had a great relaxing weekend there.
Stayed in January 2024
Reviewed: 12 January 2024
Jloc
SpainThe superior room was big and had very good equipment but lacked details such as where to hang or leave towels, clothes, wet bathing suits. Restaurant is not cheap and a dish I asked for was not grilled (as the name of the dish required) and soaked in oil. I find the price of the hotel in general a bit on the expensive side, although it does offer different and very good services
Breakfast very good, superior room big with good equipment, kettle, tea coffee provided and bottles of water in the room much appreciated.
Stayed in January 2024
Reviewed: 8 January 2024
Derek
Netherlands* A recommendation would be to make sure there is food for guests in between lunch and dinner time. You can't order food, there is no food in the minibar and there is also no machine with some snacks. * Personel overall very friendly, but the restaurant looked a little bit understaffed. Sometimes waiting times were on the long side. These are minor points, if resolved it would be a 10 :)
Amazing historical building, amazing location close to the Cañón del Río Lobos and very nice spa facilities. Hotel well equiped with a very good restaurant. Breakfast outstanding! This is the 2nd time we were here and more times will definitely come.
Stayed in January 2024
Reviewed: 25 December 2023
Amirah
SpainNothing really, though it would have been nice to have the option for the circuit experience when purchasing the spa access.
Ambience, location and the room setup.
Stayed in December 2023
Reviewed: 25 October 2023
Ho
AustraliaStaff did not give too much information when check in.
Facilities and location
Stayed in October 2023
Reviewed: 5 October 2023
Kelly
AustraliaIt would be great to have an online treatment booking system. I was staying for 4 nights and was lucky to get into what I wanted. Although I didn’t have a problem, I had read this was a problem with other guests.
Amazing staff, food and facilities. Booked it from Australia not knowing what to expect. My room was perfect and I was upgraded. As I was travelling alone, I felt beautifully looked after by the staff. Beautiful town, ancient ruins to climb, safe nurturing place to regenerate and/or romantic place to experience something out of this world together.
Stayed in September 2023
Reviewed: 21 June 2023
Elaine
New ZealandStrong smell of chlorine by the Thermal pool.
Outstanding restaurant. Beautiful facility. Great message, thanks Leslie.
Stayed in June 2023
Reviewed: 14 June 2023
Andrey
Spain- Only one dining option during the week: dinner served in the lobby
+ Beautiful town + Comfortable rooms + Everything is new and fresh + Excellent breakfast
Stayed in June 2023
Reviewed: 28 April 2023
Alexandrina
CanadaLiked all!
Excellent hotel, spa and location in the middle of the town. Great restaurant for breackfast and dinner, close to all atractions.
Stayed in March 2023
Reviewed: 9 March 2023
Sonja
Belgiumnothing
Stunning building, great service and ambiance, comfortable beds, and a wonderful breakfast buffet you should not miss out. Beautiful area around to hiking. Also the town is most impressive although not very busy.
Stayed in March 2023
Reviewed: 17 February 2023
Min
GermanyVery beutiful hotel and comfortable room. Spa was nice exprience and perfect breakfast.
Stayed in February 2023
Reviewed: 6 February 2023
Andrea_barrios
SpainPool’s temperature was not too hot.
Amenities in general
Stayed in February 2023
Reviewed: 12 December 2022
Javier
GermanyNothing, it's already our second time there and there's nothing to complain about.
The hotel is beautiful, the beds super comfortable and the Spa is amazing to go with our baby boy during the allowed times.
Stayed in December 2022
Reviewed: 17 November 2022
Virginia
SpainBreakfast was too slow. Waited +30min to get a veggie omelet from the kitchen
Building, spa, pool, lobby area and room.
Stayed in September 2022
Reviewed: 19 September 2022
Angeles
FranceNothing really
Great installations and deco, very nice room, spa, diner, breakfast, all is great and the staff is very friendly and professional.
Stayed in September 2022
Reviewed: 25 August 2022
Carquet
Spainlaetitia carquet
laetitia carquet
Stayed in August 2022
Reviewed: 18 August 2022
Whyhaveone
United KingdomThe only downside that we experienced was the evening meal. Though delicious and eye-catching it was mean in size and not worth what it cost. So different from the breakfast.
The Hotel is unique in it's appearance and style. It is so far from a corporate hotel and we love it for that and other reasons. The breakfast is stupendous, offering more variety than anything that we have experienced outside Asia (with one - also in Spain - fabulous exception). The Spa experience that we had was very good and the outside pool was refreshing on a hot day.
Stayed in August 2022
Reviewed: 9 August 2022
Guillermo
SpainBed was a little bit over used.
Everything
Stayed in August 2022
Reviewed: 8 August 2022
Sylvia
AustraliaGood stay. We had the room on the attic floor, furthest possible away from the life, no view - the hotel was by no means full - I guess we got this room because we booked through booking.com, can think of no other reason why we had such a bad location in an empty hotel No complaints about the room itself.
Stayed in July 2022
Reviewed: 24 July 2022
James
United KingdomWe enjoyed the whole experience.
The hotel building is historic and interesting. It is close to the town centre and it is an easy walk to explore the area. We came by car and were happy with the car parking available. We loved the buffet breakfast and also the evening meal which were served in the restaurant in the central courtyard of the hotel. We also enjoyed using the spa.
Stayed in June 2022
Showing 1 – 25
Cardiff, UK
Sölden, Austria
Montgomery, USA
Muscat, Oman
São Bernardo do Campo, Brazil
Castelfiorentino, Italy
Saalbach Hinterglemm, Austria
Brejning, Denmark
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content