The WC has no real door to close.

We enjoyed the exceptional service of José and his crew in the dining area.

Stayed in March 2024

Rooms are badly sound proofed, everything can be heard.

The breakfast was only ok, if You are later than 9am the selection of fruits pastry bits was poor. Coffee machines had a poor quality coffee in them. From 9.30am staff members were helping themselves to breakfast from the buffet. I have no problem with that but surely after breakfast service has finished.

Stayed in March 2024

There could be a bit more variety of food and the spa has no changing room

We loved the service, the room and the best was the Michael Jackson show at night.

Stayed in February 2024

Outdoor pool temperature

All excellent, staff, food, facilities

Stayed in October 2023

The shower was leaking. Also we could smell the sigarette smoke from the adjacent room and heard every toilet flush from the room above us.

Great view and our room was well-cleaned each day

Stayed in October 2023

Amazing very clean

Stayed in July 2023

The fact there is no kettle in the bedroom

I like everything in there ,it worth the money

Stayed in July 2023

Only four lifts, for 14 floors not good as it took a considerable time for the lifts to come with one being very small.The food was poor in.my opinion for a 4 star hotel, the different l meats were quite tough to eat, melon was often hard, oranges and grapefruit pieces had not been peeled.Queues were too long every night, which I've not experienced before in similar Hotels. Restaurant staff were friendly, but tables took too long to be cleared once you'd finished and needed something for another course, so the table had little room for anything else. Overall the Restaurant was just OK.

Our Suite was really nice and very spacious. The cleaning staff did a great job every day .Evening entertainment was very good by the activity staff..Reception staff were very helpful.indeed.

Stayed in July 2023

2 drink limit at ordering so you had to queue up at the bar a lot. No water points only available at bar.

Good location close to town amenities, bus stop, excellent drink selection.

Stayed in July 2023

Don't mess with perfection.

Best hotel ever, returning for the third year next year. BG - your staff are a credit to you!!!

Stayed in June 2023

- coffee pods for the coffee machine in our room were not replaced - some staff can be rude - breakfast and dinner so busy and short staffed. Sometimes at dinner we had to wait for over 30 minutes to get drinks.

- good pool sizes and plenty of pools - nice entertainment every evening - kids club and activities for adults such as archery and cycling

Stayed in June 2023

There were some seals missing on the shower cubicle which meant water escaping onto the floor of the bathroom, also a minor leak from the basin u-bend. Evenings had entertainment for kids ( early evening ) & for adults from around 9-9.30. My criticism is that the room had several pillars which meant that many areas had restricted views of the stage.

It had parking, the upper floors had views of the sea. The staff were very helpful & polite. The choice of food was excellent. Ideal for all age groups.

Stayed in May 2023

lifts were sometimes slow

great room, facilities, food and overall service

Stayed in May 2023

Bathroom doors did,nt close.

Big and wide hotell, wide balcony and nice view from it. Very nice roof terrace!

Stayed in May 2023

pool very cold. not enough entertainment and sports during the day.

very clean. very nice food .

Stayed in May 2023

We had a great time at BG Tonga Tower! Amazing view from terrace, delicious food, rooms clean and comfy, stuff always nice and helpful. We couldn’t have chosen any better place for our stay! Thank you

Stayed in May 2023

The staff of the hotel is extremely helpful and friendly. We came at night and we got some snacks even though we did not expect them. We got an apartment instead of standard room we booked with a view on the sea. We liked the pool and the sky bar. Playa de Muro is very close from the hotel.

Stayed in April 2023

No Halal option with regards to chicken and beef. The chef frying eggs cross contaminated my eggs by using the same utensils he used to make ham omelletes. This rendered my eggs haram under Islamic law.

The room was adequate, always cleaned and the staff were friendly. Conveniently located for the cycling I wished to do. Direct Bus to and from the airport to the area.

Stayed in April 2023

Food wasn't so good.

Value for money

Stayed in April 2023

Nothing bothered me, the hotel is not on the seaside but very close to it.

The hotel exceeded my expectations under every aspect: room, staff, facilities and restaurant service were all incredible and would totally recommend!

Stayed in April 2023

We really enjoyed our time in this hotel. The staff are very friendly and polite. Our sea view room was excellent. Breakfast and dinner buffets are with variety of options. Out daughter really enjoyed the mini disco in evenings.

Stayed in April 2023

Location, lifts, parking, breakfast.

View, dinner, room, communal areas are nice.

Stayed in April 2023

Location at this time of the year is not great, crazy situation with lifts, breakfast could be better.

Very nice view, confortable, cosy room, good dinner.

Stayed in April 2023

No coffee or tea facilities in the room. A little noisy between rooms.

Very clean, helpful staff. Good garage to store the bike with tools. Room with mini fridge.

Stayed in April 2023