The view, the pool, the food. My driver was excellent.

Stayed in May 2024

Awesome view ! Great resort with friendly staff and awesome facilities

Stayed in May 2024

Big rooms and close to pyramids. The little golden retriever guard at the gate was cute.

Stayed in May 2024

It is a little dated, the bathroom was very dimly lit, but this is just Egyptian standards. When we left, the taxi counter wanted to charge us triple what we paid our taxi from the airport. We walked past the hotel to a street taxi and negotiated a lower price there. The room was mostly clean, but could have done with a vacuum.

The room overlooking the pyramids was spectacular, as well as being able to see them while lounging by the pool. The proximity to GEM was also a bonus. Breakfast was exceptional.

Stayed in May 2024

Lies about breakfast including in booking. Had to pay amd the food was not that great.

Great atmosphere. Feels like a new building.

Stayed in May 2024

So surreal to look out the window of our room and see the pyramids! The hotel was lovely and the kids loved playing in the pool with the pyramids as a backdrop. Great location.

Stayed in March 2024

Wi-fi on our two rooms it didn´t work. On reception help us and change password, we have wi-fi maybe one hour, after this again didn´t work. First time when we was in this hotel wi-fi was good.

The hotel have great location, next to new museum and with view on pyramdis. Personal was kindly.

Stayed in May 2024

Bath door did not close properly Terrace door Didi not close properly Bedsheets not soft!

Nothing special

Stayed in April 2024

Buffet was pretty limited, the Steigenberger in El Tahrir and Luxor had a much larger selection so it was disappointing that this one was so limited. The breakfast packet was not good at all.

Great pool, incredible view of the Giza site, large comfortable quiet room, staff are attentive and happy to help with almost anything

Stayed in April 2024

Amazing location right next to the Giza Pyramids and the new Grand Egyptian Museum. My spacious room had a stunning pyramid view from the balcony. The property somehow knew it was my anniversary and sent cakes and food up to the room. Really nice touch.

Stayed in February 2024

Bed sheets are very over washed and worn, towels also the same, checking in to the room was the strangest check-in I've ever experienced. Passports were taken off us, no welcome, room allocated and no friendly behaviour whatsoever from the staff. They kept speaking in their own language and ignored us for the full check-in until I had to sign and they gave me the room key. Rooms also could do with a "deep" clean, dirty corners, tables dirty, bath stained.

Room was lovely and big, view of pyramids lovely.

Stayed in April 2024

The blackouts didn’t block the light at all, at 7/8am was completely bright in the room

The Staff was great (Amr was very kind), good breakfast and pyramid view was ok

Stayed in March 2024

Lots! Another couple gave our room number, so their food and drinks were added to our account (and only noticed by vigilant waiter!)Beware, and take photos of all your bills as proof. Swimming pool is only open 9am - 5pm, when we were out sightseeing. Air conditioning in our room didn't work. Bedding was too hot, so we slept badly. Rooms are dated, and ours had smell of cigarette smoke, horrible as we're non-smokers. The bath plug didn't work, kept draining as it was filling.

Stayed 2 nights in a Pyramids view Deluxe Suite which was huge, clean, with big comfortable bed. Room service food was excellent. Porters were excellent.

Stayed in March 2024

The wifi is not strong, the breakfast can be better.

Location was good

Stayed in March 2024

The safe in the hotel room didn't work and we had to arrange for an engineer to come and fix this. The shower in the en suite leaked badly into the floor and again was reported to the hotel staff. On our last day we purchased some food to pack into our suitcases, coming through the hotel x Ray machine the security guard attempted to take the food away for some random reason. Ordering food and drinks at the pool bar was ridiculously slow, it would take 20 minutes for 2 x cocktails to be made when the bar was quiet. By the time the order arrived it was time to order the next one. The pool area looks fantastic, however the pool bar service and the lack of heated pool really let the place down. The hotel has the opportunity to be very good. We stayed in 2 hotels in cairo/giza, the first one prior to this hotel had much better customer service when compared to the Steigenberger which was the same star rating. In my opinion this hotel is 4 star and not 5 star. No steam room, no sauna no jacuzzi and a cold pool.

The delux suite that we had was amazing, great view of the pyramids. The pool area looked fantastic abd tbe furnishings in the room were great, the location was great for the pyramids.

Stayed in February 2024

The variety at the breakfast was not great

Fantastic location opposite of the new museum and close to the pyramids. Staff was super helpful - we received an upgrade upon our arrival

Stayed in February 2024

Room view on hotel facilities roof was not good

Location

Stayed in January 2024

All good

All good

Stayed in February 2024

Everything was perfect

Property has a great view of Pyramids, very clean. Amr from reception gave me room upgrade, another Amr from services helped us to book taxis and tours

Stayed in February 2024

Elevator malfunction AM receptionists from the desk weren’t so empathetic.

Has pyramids view Great housekeeping Comfortable rooms

Stayed in February 2024

High quality upheld as always. Situated across the street from the Grand Egyptian museum and the pyramids which makes for a perfect location. The only downside in our last visit was the internet speed and that's fixed now so no negatives at all I must say. Shout out to the kind receptionist for upgrading our room on check-in and being gracious to allow us a late check-out too.

Stayed in February 2024

great breakfast great staff ,specially reception guys so helpful they were...

Stayed in January 2024

Paying parking seprately , with such high profile hotel this policy wasn't suitable and not fitting their standards , it gave a cheap impression.

The facilities

Stayed in January 2024

Our room looked out on the Pyramids, over the hotel pool area. In the evening there was a band playing casual music (until 10h I think) which resonated quite a bit in our room, and since we like to sleep early this was a bit too loud. The Bathroom shower door did not close very well, so some water spilled on the floor. We had to leave a towel on the floor to stop this.

We really enjoyed our stay here. We stayed in an Executive Suite which was very spacious and had a nice view on the pyramids. Staff was extremely helpful procuring medication when we needed some. Breakfast was fabulous

Stayed in January 2024