- The personal is speaking English but it was however difficult to understand each other. There was misundestanding on the chat before arrival (they didn't understand me right) and made a discount about the payment of the excursions which was great. - They wanted to pre-pay the money for the travel from Cairo to Siwa and they claimed they were not getting the money in their bank account. This way we lost 40 euros for the bank transaction instead of paying on arrival in the hotel. I got angry and decided to organize the trip by myself and the traveling company we used didn't ask for money before the trip. We paid 150$ after arrival in Siwa which is normal I think. - I asked for quiet room before arrival in whatsup and they provided a noisy room next to the road! There were motocycles running and dogs barking. We needed to change room the day after because of this and the room was better but not optimal. - The bathroom smells a bit, the pressure of the water is bad. The light in the bedroom is poor but this wasn't a problem for me. - They said that there are 3 swimming pools but 2 of them are cold (around 20 degrees) and the hot pool which is 37 degrees is very dirty. The cold water pools are not super clean as well. The tiles in the complex are a bit broken.

The rooms are with traditional furniture, traditional builded houses. The garden is beautiful with different trees and palms. The food cooked in the hotel restaurant is delicious but a lot more expensive than in the city. They organized for us trips around Siwa which were amazing - 100$ per person for all excursions. Safari in the deset, the Shali fortress, the Fatnas island, the Cleopatra spring, Mountain of the dead, Alexander temple, the salt lakes. We are very pleased with Ahmed - one of the driver for the trips. He speaks English and this was wonderful because we had a lot of questions.

Stayed in May 2024

The restaurant room is ugly and you can't eat outside. Breakfast is the same every day. There is a lack of good products like fresh juice (it's sort of Tang!), real coffee. There is no soul, you're seen as a customer only. Loud music one night. Very expensive because of a general lack of quality. It's a shame because the beautiful garden would deserve better standard.

Beautiful and peaceful garden and nice big room. The hot spring is nice and relaxing!

Stayed in February 2024

Though the rooms are spacious and relatively clean, they are basic and really dated. WiFi is also practically none existing, so don't expect to be able to so anything of real significant with the WiFi.

Youssef, and the rest of the team, provided an excellent service. They really seem to enjoy providing an excellent service and making sure their guests feel welcomed and comfortable. They went up and beyond all what was necessary to ensure all things we needed were dealt with, even without us asking. I can say, with almost certainty, that it was one of the best services I've received in all the places I've stayed in Egypt (so far). The hotel is also well located as it takes about 10/15 min to get into town, and not far from the Salt Lakes either. It feels very remote and earthly with a beautiful pool and picturesque surroundings.

Stayed in September 2023

We had such a lovely time during our stay in Siwa thanks to Youssef from the Siwa Shali resort. He really took care of our group of friends, made us feel at home, shared recommendations on where to go, organized an awesome night safari for us. It was truly a memorable experience. If we visit Siwa again, we would definitely stay here again

Stayed in September 2023

The AC wasn’t working very well

The designs and decor were rustic and were amazing for pictures

Stayed in August 2023

Unique place you must visit

Stayed in June 2023

It is little farther from the center but thats also why it is so peaceful, quiet and relaxing.

It is s lovely resort. Rooms were really big, clean and comfortable and food was good. Staff didn't spoke much English but they were very friendly anf helpful. There are 2 pools and hot spring in the hotel and the resort is really big. Would definitely go back there. If you are looking for a good restaurant in Siwa, I strongly recommend Wadi Elmlolok restaurant.

Stayed in May 2023

- Breakfast

- The Staff especially the reception (they cared about us having a good vacation) - The Architecture seems to be authentic - The Room was spacious

Stayed in February 2023

The WiFi connection was not that great but the customer relationship and customer service made up for it.

The property was spacious and quite relaxing. The resort is beautiful and it’s exactly as you see it online. Great customer service, employees are friendly and welcoming.

Stayed in September 2022

They clean the pool twice a day, yet it wasn’t enough, I went there august idk if it makes any difference.

it’s big, if you have free time you can stay at the tent or get into the pool, great landscape, and great service. also, it’s completely safe.

Stayed in August 2022

Overall good. Helpful staff. Food was good.

Stayed in August 2022

Siwa shali resort was excellent, the location is away from the city, it was calm and peaceful. Transportation was arranged to our preference. They have green areas everywhere. The staff is the friendliest, Yousef helped us plan our vacation and advised us what to do or visit together. Overall it was a great experience.

Stayed in August 2022

The resort is beautiful, the rooms comfortable and the staff beyond helpful, super hospitable.

Stayed in August 2022

Only the one thing made our stay less comfortable, which is comunication with personal, there is big language barrier, most of personal spoke only arabic, so sometimes it was hard to get what we needed, but that is not actually that big problem, if you are creative and patient you will find your way..

The hotel is large and beautiful, calm in summer season, which was good for us, we had pool only for ourself. Pool is big and clean. The hotel has beautiful nature and nice water canal. Room is large, bathroom is clean, works well. The room has window sheilds and curtain, which makes room dark and really comfortable for sleep. Location is good, in calm part of Siwa (markets are only in center). The biggest plus was the dinner, you can order dinner for really nice price and the dinner is big, healthy and really tasty. We did enjoy it every time !

Stayed in June 2022

the location is far from the center of the town, the AC wasn't cooling the room enough, and the room needed some maintenance.

the food was delicious, and the staff were very nice

Stayed in April 2022

It’s hard to say anything.

Peaceful place with nice garden, varied and very delicious breakfast. The owner and staff are kind and helpful. It's a real quiet place, as if time has stopped. We really enjoyed our stay.

Stayed in April 2022

Couldn’t get a hot shower going and the water had an odor It was during winter and there were a lot of bugs in the bed

Great location and it was okay for what it was

Stayed in December 2021

The staff were friendly and helpful especially Youssef. The location was great - close to the springs, salt lakes as well as historical locations.

Stayed in September 2021

Far from city, need motorbike taxi. I can imagine, its very challenging to manage such a huge garden property with villas. But Bathroom not so clean at arrival. A bit poor lightening in the room. Nobody spoke english when arriving rather late at evening and they had not yet seen my booking in booking.com. internet in whole resort was l very weak over 2 days. Only simple whatsapp messages were possible. Pool on second day rather dirty.

Great garden resort. Very beautiful with the date palms. Excellent breakfast. Nice pool area to sit around. Manager at front desk very friendly and helpful.

Stayed in September 2021

A lot of the facilities weren't functioning I had to switch rooms and in my new room the shower head broke

The staff were very helpful and went out of their way to make my stay comfortable and pleasant and fixed all of the problems I had

Stayed in August 2021

A little bit far away from the city center but no big problem

Great staff, great pool, great room

Stayed in August 2021

Siwa Shali Resort is one of the most beautiful place in siwa terms of reception,hospitality, quality and psychological comfort and invite every one to visit this HOTEL itis a wonderful place

Stayed in May 2024

The receptionist was very rude upon arrival. The WiFi wasn't working, the room was filthy and not clean at all, the service was awful, the bathroom was terrible. We spent only one night and we informed the hotel on the first day that we won't spend the second night after we saw how bad it was, they promised to refund us the second night which we didn't spend at the hotel, but they never did. Such a scam and a terrible experience.

Nothing. Rude attitude and no respect. Scammers

Stayed in March 2024

Cleaning is not the best, and in general some areas look abandoned (green areas). With a bit more of care this can be the best place in Siwa.

Beautiful ambience in a good position in Siwa. The resort has a great potential and good ideas.

Stayed in May 2024