Adult hotel does not have immediate access to the beach, need to get a shuttle ride to it - this was a little frustrating.

Clean. Friendly staff, very helpful. Great food at the hotel restaurant.

Stayed in May 2024

Nothing

The experience is beyond amazing ! I highly recommend going to this hotel ! The service is Amazing from day one we entered- Special thanks to Miss Gihan was always happy to assist even before i reached the hotel , Mr Faramawy knew i was giving mum a treat and it was our first time ti visit he upgraded my room to a suite such a beautiful nice gesture from him 😊😊 thanks a-lot , Miss Merna helped us alot to finalize the check in process and kept us having our welcome drink sitting , the food ,beach and pools are amazing ,everything is classy and luxurious. Rooms are new ,spacious and have everything you wish for . The Room service is amazing . The people are always welcoming , smiling and ready to assist you anytime :) definitely wont be the last time to visit :)

Stayed in May 2024

Staff went above and beyond - Mohamed, Hesham, and hussien from room service specifically are amazing.

Stayed in May 2024

Difficult access for visitors

Everything

Stayed in May 2024

Having lunch and dinner gave us some hard time owing to the extremely exaggerated prices per person or the portions offered in the hotel-affiliated restaurant. We had to check for delivery from nearby restaurants which had relatively reasonable prices, however, not all of them were operating as the official summer season isn't up yet.

The staff are very pleasant, polite, sweet, and cheerful. Upon check-in, they offered us an upgrade to junior suite in a nice gesture. The hotel is extremely clean, despite they are still in transitory phase from Regal heights to Rixos trademark. The beach is unbelievable with clean white sand and crystal clear blue water with gentle waves. The breakfast was very good.

Stayed in May 2024

The staff were so kind. Especially the team of front disk Mr Mohamed el farmawy Ms Menna and Ms Jehan and Mr Ahmed

Stayed in May 2024

10 out of 10. Special thanks to Aml Hamed for her help with check-in.

Stayed in April 2024

It was a very enjoyable visit in all aspects of reception, cleanliness of the place, other services and the attention of all the staff based on the visitor, the food is delicious, and they have more than one swimming pool, the entertainment is fun for them and beautiful. They have special sections for children, the diversity of atmosphere and music and special thanks to some employees who are credited with making my time fun: Mr. Ahmed Ali (disc managers) It was a great reception with a beautiful smile. Mr. Joe() Entertainment departmen Professionalism in work and dealing with all visitors and love to work and win people's love And I'm very happy with your dealings and I'm honored to know you and the reason for the first one's love for stay. The classy treatment is very happy to know you, Mr. Joe. Captain / Ali (Relaxation( Master at work and create a great atmosphere Captain / Farouk (Marine Games Department) I'm very happy to have a professional in water sports and his extensive experience in the field. Mr. Mohamed (Entertainment Department) I loved the atmosphere of music in which he makes beautiful days and immortal memories. Captain /Alina (Entertainment Department) I attended sports classes and it was fun and made the person come out all the negative energy and then I attended the yoga class for the first time and was very professional in explaining and how to deliver the information. In conclusion, I thank the hotel for attracting a professional staff, and I will repeat the experience and recommend visiting it.

Stayed in May 2024

No thing

I like the resption staff special Khalid and marim 🥰❤️

Stayed in May 2024

everything was wonderful! very friendly and helpful staff

Stayed in May 2024

Nothing

Everything was perfect, the property, staff , hospitality, service ..

Stayed in May 2024

Location is far from everything. Hotel should have more activities

Amazing property beach and pools

Stayed in May 2024

Beach cleanliness

Location

Stayed in May 2024

Nothing

The food is amazing and the staff very helpful specialty Islam and abdullah from the reception

Stayed in May 2024

Everything was really perfect, the hotel, room, view. Special thanks to Menna who did the check in too good to be true

Stayed in May 2024

N/A

My stay at Rexos Al Alamain was nothing short of spectacular. The luxurious panoramic suite offered stunning views of the turquoise Mediterranean, providing a serene backdrop that was a pleasure to wake up to each morning. The cleanliness of the hotel was impeccable, and the attentiveness and friendliness of the staff truly made a difference. The guest relations team deserves a special mention for their exceptional service; they were always on hand to ensure all needs were met with a smile. It's rare to find such dedicated and caring staff who go the extra mile to make your stay memorable. Overall, Rexos Al Alamain is a perfect blend of luxury, comfort, and exceptional service, making it an ideal choice for anyone looking to indulge in a bit of paradise along the Mediterranean coast. Rating: ★★★★★

Stayed in May 2024

The only problem I had during the check in, I booked a superior room with breakfast ,however, it turned out that this room was in another building far away from rixos towers and the beach and that wasn’t clear at all on booking. So I had to upgrade my room to deluxe in order to stay in the rixos towers. The staff was helpful and explained to us that this mistake won’t happen to other guests again.

Everything was perfect, the staff was helpful and very welcoming, the food was delicious and a lot of options were available. Also the beach and the location was perfect.

Stayed in April 2024

I have extensive experience in hotel openings and have stayed in numerous top hotels worldwide. Overall, there is a very strong management team, but frontline staff require retraining. There are too many employees without accountability, and most of them don't fully understand their job responsibilities.

I really like the manage team, specially Mr Karim Mohamed is extremely professional and passionate, always finding ways to meet the needs of customers without making excuses. He is a very competent and dedicated professional manager.

Stayed in May 2024

Everything was on point. Especially Amal who helped us during our stay.

Stayed in May 2024

nothing

everything, view,restaurant, staff kind. i feel why this hotel is the best in Egypt.

Stayed in April 2024

No complaints!

Impeccable facilities and the staff were very attentive. The breakfast buffet was excellent and Mennah at check in was very helpful.

Stayed in May 2024

Nothing every thing was amazing

Thanks so much Sohaila for giving great customer service and very friendly we all had great time and enjoyable time in the hotel we definitely will come again very recommended

Stayed in April 2024

Parking

Every thing was perfect, special recognition and thanks to Mr. Faramawy, front disk manager and Mr. Abdullah for there professionalism and customer oriented service and more over for their attentive attitude towards solving an issue with reservation for the family.

Stayed in April 2024

Nothing.

Everything was exceptional, the room, the staff & the food.

Stayed in April 2024