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The room I was given was beautiful, vintage and absolutely spotless, the bed was comfortable and the hosts were super lovely and helpful; I had a bus at 6am and they called a taxi for me! The hotel is also located in the perfect location, very close to everything.

Stayed in May 2024

The facilities are not open ie restaurant or fitness centre or the sauna

Helpful staff seems to be run by one person

Stayed in April 2024

The property was wonderful. The constant beeping sound of the crosswalk outside, kept me up all night from room 21.

Clean

Stayed in April 2024

Noisy street

Friendly, professional, accommodating, food, cleanliness

Stayed in April 2024

Staff was friendly and professional. They went above and beyond to make sure our needs were met. I love the fact the breakfast they provide is made with freshly made fruit juices, fresh housemade jam and fresh bread from a local bakery.To me it does make a difference and helps you appreciate the effort they put in make sure the guess needs are met. The hotel is within 15 walking distance from the main park and local tourits spots and attracctions.

Stayed in January 2024

Breakfast could be better.

Very comfortable stay, tastefully designed and rooms are clean with good bed.

Stayed in December 2023

Comfortable, clean room. Nice breakfast, friendly staff.

Stayed in October 2023

Recommend a hook or place in the shower to put stuff other than on the floor. Recommend a small table in the bathroom to place toiletries.

Nice big room with sitting area, table, mirror, comfortable bed and closet. Excellent location 10 min walk from parque Calderon. Very good internet in room and common areas - able to teach Zoom classes. Marcos and Rafael were very helpful and attentive.

Stayed in July 2023

The beds were harder than I like, but, that seems the norm here in Ecuador.

The hotel manager went above and beyond to help us with all our requests and needs. Breakfast came with our accommodations and it was excellent. We were able to get a taxi right outside the hotel lobby. The hotel was in the historic center of Cuenca. The hotel staff was very friendly and attentive.

Stayed in July 2023

Nothing, it was all good.

Lovely friendly staff and clean, clean room. Very comfortable and just a short walk to the historic centre.

Stayed in June 2023

Warm hospitality, clean rooms, comfortable bed, HOT shower, good breakfast, convenient location, good value.

Stayed in April 2023

Marcos on the front desk was lovely and made sure my stay was comfortable.

Stayed in April 2023

Nothing :)

Very friendly and helpful staff. Close to everything and really great value for money. Breakfast was also delicious.

Stayed in March 2023

The Wi-Fi didn’t work very well. I was unable to use it for live calls.

The staff is friendly and professional. The hotel is very clean.

Stayed in January 2023

drainage in shower wasn’t great

The front desk person Marcos was extremely helpful professional and courteous. The hotel is mid-range quality with all amenities: good size room, wifi, tv, breakfast, hot water, daily room service, security, elevator, front desk. Good location and good value for Cuenca. Muchos Gracias Marcos.

Stayed in December 2022

Good location near public transport. The two main staff gentlemen were great as well as the rest of the staff. Good breakfast.

Stayed in November 2022

Marcos on the front desk made my stay very enjoyable! always helpful happy and attentive. nice cosy room in a great location

Stayed in November 2022

Good hotel in the heart of the city centre, close to everything, really friendly and helpful staff! The best hot shower on the Equador!

Stayed in October 2022

Staff did not speak English but we got by with the little Spanish I knew?

Everything was nice. Laundry was done in a few hours!

Stayed in July 2022

I have nothing to complain about.

I’ve been travelling for 8 months now and can honestly say that no other place made me feel as welcome and comfortable as the team at Hotel Yanuncay. Not only was our room upgraded but the staff went above and beyond to accommodate all our needs, answer our questions, and overall provide an impeccable service. Especially Marcus was always quick to lend a helping hand. The cleanliness of the hotel itself, our room and especially bathroom felt like pure luxury to me and the included breakfast was a feast too. If I find myself in Cuenca again there is no doubt I’ll be staying at Hotel Yanuncay. I highly recommend it to anyone visiting the city. Which reminds me, it’s also really well situated. We managed to do all our exploring by foot. Perfect stay all around.

Stayed in May 2022

Resturant is actually not for anything other than the standard breakfast that comes with the room. No lunch, no dinner, no room service. The area is safe and service excellent, everything works and is super clean, but it is not by a green space or park, nor museum. It is quite possible to get a equivalent place for the same price next to river, green space or museum. The neighbors were a bit loud sometimes but it didn't bother me.

The staff and cleanness was terrific. Breakfast was good. Bed was good for Ecuador generally but for a hotel it could be better. 5 star staff, kind and professional. I liked the location for general proximity. The bed was good for Ecuadorian standards; better than air b and bs, better than hostels, etc. The area was

Stayed in April 2024

Have had a room facing outside, where I was hearing annoying beeping of the traffic lights. Heaving the earplugs when raveling so it helped to fall asleep.

Room was fine and clean, breakfast just ok, for the price all was good but nothing exceptional.

Stayed in January 2024

The WiFi was inconsistent. It takes a very long time to get hot water. The gym was not satisfactory and there was no option for using the empty jacuzzi or sauna. I think it’s a 2 star hotel with a 5 star staff.

Alonso and Marco were fantastic. They were very helpful and welcoming. The location is satisfactory. The breakfast is satisfactory.

Stayed in September 2023

Very hard pillows , only one bedside lamp, a cracked basin in bathroom, missing smoke detector in bedroom

It’s in a good location, on a busy road but our the room at the back was quiet, and the staff were helpful.

Stayed in February 2023