Nothing

Beautiful room with balconies overlooking the old town square. Restaurant had great food with excellent service. Be specific when booking the exact room you want to not miss out.

Stayed in May 2024

Can’t think of anything, was a top hotel.

Staff were wonderful, location is excellent, room was so grand and yet very comfortable. Loved my time here.

Stayed in May 2024

it can be loud outside -- but that is not the hotel's issue

The rooms are gorgeous, Alexander and the lobby staff and valet were phenomenal

Stayed in February 2024

Nothing it was all wonderful. Old World charm.

The staff were incredibly helpful and professional. I forgot a jacket in the wardrobe, in our room. When we returned from lunch to check out, it was amoung our things!

Stayed in December 2023

It could improve the breakfast, you select from a menu that has four fixed options, which are practically identical and are the same every day. It could also improve the sound protection of its windows, it gets noisy at times in the Plaza grande

Exceptional service and attention from a wonderful staff that really goes out of their way to please you. Very large and comfortable room that looked more like an apartment, it has a dining room for six people and a full kitchen plus a living room. The lunch and diner menus are extensive and the food is very good

Stayed in October 2023

Nothing

From concierge service before our arrival, to check out, 5 star Service throughout our stay!!!

Stayed in July 2023

I loved everything!

the best service in the world. the staff were outstanding in every way.

Stayed in June 2023

there wasn’t anything we didn’t like!

great location, beautiful room, comfortable bed and complimentary wine and chocolate in our room.

Stayed in June 2023

restaurante nao esta altura do hotel.

localizacao e staff

Stayed in April 2023

nothing

This Spanish Colonial hotel is beautiful and clean. it is located on Plaza Grande close to excellent restaurants and beautiful churches and buildings.

Stayed in February 2023

Food in the restaurant was not so great…

Very good and safe location. Excelente view from corner room. Good breakfast. Very comfortable beds with quality pillows and duves. Nice, helpful and friendly staff. Free bottle of good quality vine and chocolate in the room . Coffee machine in the room. Big bath tub.

Stayed in January 2023

Keys

Everything

Stayed in January 2023

nothing. would highly recommend

staff was wonderful. took excellent care of us. going above and beyond. location is perfect right in the plaza. so easy to get around. can walk everywhere

Stayed in December 2022

beautiful hotel with excellent restaurant

Stayed in November 2022

Nothing

Large very comfortable rooms with extra large bed. Very good fruits and basket of pastries at breakfast. The little touches - welcome chocolates, free cocktail, coffee maker, herbal teas etc - make all the difference.

Stayed in November 2022

a little pricey for Ecuador..

outstanding service, location, large comfortable rooms.

Stayed in October 2022

IOn one of the evenings there was a private party on the roof top, which just so happened to be above our room and we were kept awake by the deafening noise and stomping of the attendees, the problem was professionally resolved!!!

the location of the hotel is exceptional, right in the heart of the city and within walking distance to a number of great restaurants. the breakfast was amazing with freshly cut fruit, eggs, toast etc.... and the staff especially Jorge went above and beyond to accommodate our every request

Stayed in October 2022

uniqueness of the hotel and its location

Stayed in September 2022

very stylish and beautiful

Stayed in September 2022

We had a wonderful stay at Hotel Plaza Grande. The location at Plaza Grande is just faboulus to explore the historical center. The rooms are decorated beautifully and elegantly. The staff was very friendly and did everything to make our stay most pleasureable. The restaurant serves delicious food, we especially enjoyed the "Helados de Paila" - you should definitely order it when you are here.

Stayed in September 2022

breakfast was not great quality and there were no menu. Besides, the staff could not speak English… the bed mattress is rather hard, I guess it depends on personal tastes.

the jacuzzi fits 2 people which is great, and the decor of the bedroom and the hotel in general is beautiful

Stayed in September 2022

Beautiful hotel. Impeccable service.

Stayed in August 2022

The WiFi was slow

Great service. The staff was nice and very helpfuk. The location is excellent to visit the centro historico

Stayed in July 2022

literally nothing.

Everything! Starting with the old world elegance and charm to the superb location in the Old Town and the fantastic staff and customer service as well as the delicious restaurants and very comfortable and nicely appointed guest rooms.

Stayed in July 2022