Nothing

Great location and has a wonderful charm as it was a restored home that is very unique. We stayed in the family suite with a queen size bed plus two other twin beds. Very nice. The highlight is the lady at the front desk was so nice. She called us family.

Stayed in May 2024

Nothing

Fantastic staff service. Great breakfast. Room was quiet and good size. Location was great between the basilica and main square. No question was too much.

Stayed in April 2024

Amazing location walking distance to innumerable historic sites. The room had a beautiful loft for our kids and was extremely comfortable. The staff (Karla and Juan) were flexible with our chaotic schedules and extremely kind.

Stayed in April 2024

The most beautiful experience, staff, location, super clean. Made us feel beyond welcomed. Loved everything about the place. I will definitely go back

Stayed in April 2024

We loved everything!

I cannot say enough good things about this hotel. It is a former colonial home with large, beautiful rooms, a bright breakfast area with lots of beautiful plants, and the nicest and most helpful staff we’ve ever encountered. Karla was especially wonderful, explaining the history of the hotel and telling us about Ecuadorian history. She also explained the traditional breakfast items to us, which was very interesting. Byron answered all of my emails promptly and Juan stayed up late to welcome us after our middle of the night arrival. The shower was strong and the hot water was plentiful, the hotel and the rooms were immaculate. All of the staff we met were very kind and friendly. If you travel to Quito, stay here — you will be happy you did! We loved everything!

Stayed in April 2024

Nothing.

Everything. Good location, very clean, food good, staff were friendly and helpful.

Stayed in April 2024

Location was perfect and the staff was amazing

Stayed in March 2024

Thank you for your kindness and helpfulness during our stay at Hotel La Basílica. The hotel and accommodations were wonderful. Our boys loved the loft bedroom. We had a similar room on a stay in Brussels years ago. They were happy to have a similar room. We wish we had longer to stay. We hope to return and spend more time in Quito and will stay at Hotel La Basilica when we do.

Stayed in March 2024

Perfect location, excellent staff, exceptionally clean. Marian and staff go beyond expectations- you will enjoy your stay.

Stayed in February 2024

There was no restaurant or cafe. It was pouring rain one day, and we didn’t want to walk to food. We ended up Ubering it in, so it worked out

Great location to walk to all the historical sites.

Stayed in January 2024

Breakfast choice limited and I would add fan in the toilet

The people very nice and polite and helpful Very good location easy for walking downtown Size of the room more than good Every thing very clean

Stayed in December 2023

The water from shower wasnt as strong as it should be so had to stand close to the wall by the faucets.

The hotel was very clean * comfortable and staff were very friendly & helpful. Excellent location. Juan Carlos & Miriam were just so kind & helpful.

Stayed in January 2024

The choice of breakfast is not too much.

The location is prefect and a couple blocks to all major historical sites. The hotel is traditional Andalusia Style. It has two beautiful central courtyards whit lush plants. Each room has very elegant wood painting hanging on the wall. Airport pickup service is provided too, which save lots of hassles.

Stayed in January 2024

I needed an early check in as I was arriving at 6 am from Canada on my own (my family was arriving the following day). I calculated that I would arrive around 8 am in the morning at the hotel. I asked the Admistration, Byron a few times what the earliest was that I could check in. He told me that I needed to book the night before (so an extra night), so another $165 USD for a few hours for myself. (Instead I stayed at a cute little hotel near the airport that had a 24 hour check in for $26.00.) When I arrived at the Basilica Hotel I saw a sign that said that an early check-in was available for $40.00.USD and that our room had NOT been ccupied the night before. So, I could have easily checked in early, which would have greatly facilitated me, but the Administrator did not give me this option unless I paid for a full nights accomodation. I don't think that for a hotel of this calibre that this is an appropriate service. Other than that Byron was very helpful and always prompt in his communications. Persoanlly, I'd love to have a kettle in the room, so I can make a cup of tea any time I like. That would be a nice touch for a classy hotel like this.

We had the family room. It was really quite beautiful and immaculately clean! The location was perfect for visiting the historical center by foot, with the Basilica on one side and the Grand Center Plaza (I don't know its exact name) and other great sites such as the Iglesia de la Compañía de Jesús (the golden church) on the other side. There were numerous very good restaurants in the area. The staff was very friendly and accomodating as well as helpful. Juan Carlos was very sweet and always had a smile on his face. :-) One of our party got food posioning the first night. And the manager was a nurse. She was very helpful and concerned, she told us which products to get from the pharmacy. The pick up from the airport was also very good, comfortable and the drivers were both pleasant. The cleaning staff were very friendly and did an excellent job! Overall the staff and the room were great!

Stayed in January 2024

I wish the door of the room could be with noise cancellation but it’s an old building

Really beautiful boutique hotel

Stayed in January 2024

nothing; could encourage more use of the communal space in the entrance and courtyard, happy hour, etc.

the 250 year old house is beautiful ; and the rooms renovated with great attention to detail

Stayed in January 2024

An outdoor space would be nice.

I loved the location, the staff and the support for planning our side trips.

Stayed in December 2023

Because it is in the old town not the easiest location to get a taxi which is a must after dark.

It is centrally located in the old city and the staff is SO nice and welcoming. It is clean and well maintained.

Stayed in November 2023

I like it to be cold when I sleep, and could not get my room cooled down despite the cold outside temperature. There was a fan in the room, but it was loud and didn't help much.

A beautiful historic building close to all of the sites of the historic city center. Wonderful, helpful and caring staff. Good breakfast. Comfortable bed. Quiet due to thick walls and good doors. Small, locally owned boutique hotel.

Stayed in November 2023

Safe, clean and comfortable stay

Stayed in November 2023

We stayed at Hotel La Basilica for 4 nights in October 2023. Hotel La Basilica is a charming boutique hotel in Quito. It is a beautifully decorated colonial stye building with covered interior courtyards. We found the staff helpful and the included breakfast excellent. To be noted, is the fact that only a couple of the rooms have outside windows. Most rooms have windows opening onto the courtyard walkways. Our room did not have a bathroom fan and for ventilation, we usually left our room door open which was not a problem as there wasn’t much traffic in the outside walkway. There was a provided fan for room air circulation. We were relocated after check-in because our initial room had an unpleasant sewer smell. We were reassured that that wasn’t a usual occurrence and in the reassigned room there was no unpleasant odor. Of note is that the hotel has a great location in the old historic district and easy walking to shops, restaurants, and sightseeing.

Stayed in October 2023

This was my second trip to the hotel - I returned to it after a work event in Cuenca. I like the traditional architecture of the hotel

Stayed in September 2023

Very very wonderful historical hotel run by the sweetest most friendly family! Stay here. It is a gem!

Stayed in September 2023

All fine - but make sure it is what you want. If you are after a sterile, modern, purpose built hotel, with soundproofed rooms and facilities, then not for you.

It is based in a traditional Spanish-colonial architecture house, with rooms around a courtyard. Beautifully set up rooms. Very well located in the historic centre of Quito area. The staff could not be more helpful, organising an early taxi to the airport when needed.

Stayed in September 2023