Not by any means the fault of the hotel, but be aware if going soon there are rolling blackouts in Cuenca April 24.

Gorgeous large rooms with great amenities. Helpful staff. The location is excellent, one block from the main square. Breakfast was excellent, and I enjoyed the rooftop bar as well.

Stayed in April 2024

I didn’t have AC in the room was quiet hot

Location and everything very comfortable

Stayed in February 2024

Nothing.

New, clean and good location.

Stayed in December 2023

We had interior rooms and they were a little too hot a night and a little loud

Beautiful colonial hotel, amazing location downtown!

Stayed in January 2024

Rooms didn’t have a/c. Weather changes constantly and it can get hot. We were provided with a fan and it was a lot better.

Clean and pretty. Staff was nice and helpful.

Stayed in December 2023

Beautiful decor, amazing staff, excellent food and drinks. Top tier and overall wonderful experience.

Stayed in November 2023

The construction was not fun but also was not anyone’s fault- timing!!! The hotel and the staff was wonderful! Service was awesome and I will return again.

I had 2 reservations- first one was excellent- price was fair and we had excellent views- second reservation was for the twin beds since I was with my sister- view was not as great and there was construction going on which was a bit noisy- aside of that everything else was wonderful

Stayed in November 2023

Modern Clean and everything needed to have a pleasant stay

Stayed in October 2023

Location is excellent to the main attractions of Cuenca. The rooftop cafe has a wonderful view. The staff were super attentive and happy all the time. Always helpful and seemed to really like their jobs and interactions. Rooms are quiet as double glazing keeps the road noise out. All furnishing and appointments high end. Bathroom great. Food was great. We ordered room service breakfast as with an infant it was easier and was fresh and delicious.

Stayed in September 2023

we didn’t like the food on the roof bar!

Amazing hotel. Situated in the center of the city! Staff are so acomodating and friendly! Facilities are comfortable. Bed, pillows were so fantastic. Breakfast has no wide choice but it the same in all Equador.

Stayed in August 2023

Nothing

Friendly and attentive staff, fantastic breakfast and very nicely decorated a spacious rooms. Extra reading room on ground flour. All right in the old city centre.

Stayed in August 2023

a bit noisy. the central staircase carried noise up and down. The key for light situation was pretty bad. even with the key in the slot, we needed to be able to turn the main light off and leave the key in the slot so that we could turn on lights in the bathroom. Not a great design.

beautiful hotel right in the heart of the city. Easy walk to many places and great staff who were able to guide us to where we needed to go.

Stayed in July 2023

The first night we had an issue turning off the lights because we couldn’t find all the light switches - a couple of key ones were located waaayyy behind the headboards for the beds. Someone had to come up from reception after 11pm to help us find them (reception didn’t even know where the light switches were, because they were not in a logical location). The issue was eventually resolved, and the hotel apologized, but at a hotel of this level (and price!) you would expect important details like this to be up to par. As others have also mentioned, the window and door of the room are not soundproof, so we could hear some noise from the street and the lobby. It wasn’t overwhelming and mostly subsided shortly after midnight (on a weekend), so we were still able to sleep, but better insulation would help. Finally, the beautiful bathroom had a heated floor, which we loved, but it basically took all night to heat up to a noticeable / pleasant temperature, so that seemed a bit inefficient.

The location was great, the breakfast was amazing, and the decor of the hotel was just lovely. The staff were super friendly and helpful.

Stayed in July 2023

Everything

Stayed in June 2023

The cost of staying.

Property was very nice, with an excellent location.

Stayed in June 2023

Instalaciones Impecables y servicio de primera

Stayed in May 2023

Our room was extremely hot. Probably because we were next to the laundry room.

The staff was extremely friendly and professional. They will go above and beyond for their guests to meet their standards and expectations. Will totally recommend this hotel!

Stayed in February 2023

It was my first time in Ecuador and this hotel made my trip exceptional!

Stayed in March 2023

a bit noisy, music carried up the interior. some housekeeping was inconsistent - refill coffee some days, lack of tub cleaning. always fixed any issues

excellent staff, good breakfast, beautifully restored, good location. presidential suite was the best

Stayed in April 2023

super

Stayed in March 2023

More options for gluten free and dairy free dietary restrictions

Excellent service, drinks and food were amazing.Great value for dollar. Beat the Banff Springs Hotel for value

Stayed in February 2023

we had an inside facing room. would stay in a room with outside window. was to hot in our room and had trouble sleeping

location location location great breakfast excellent staff, comfortable bed, cozy and charming hotel

Stayed in December 2022

Everything was great!

Beautiful renovation, excellent service, great location.

Stayed in September 2022

The hotel is located in the main turistic area of the city. You have many high level restaurants at walking distance

Stayed in August 2022