The room had an unpleasant odor.

The space, room size, pool area

Stayed in April 2024

Pool was too small, limited by property size.

The complimentary gifts. Strong wifi.

Stayed in April 2024

Only suggestion to make it more perfect would be to have a buffet breakfast, and preferably open from earlier to accommodate people leaving earlier than 7 AM for excursions and day trips.

Great pool, excellent staff and convenient location close to the pier.

Stayed in April 2024

There could be more information on activities to do around the island, although you can speak to staff members for help. Like all of Galapagos, the shower and hot water availability varied throughout the day and often wasn't very hot.

The hotel is only a few minutes walk to the jetty and town centre, and is found in a nice quiet area. The rooms are on the smaller side, but are clean and cool. The staff were very friendly, all (at least) bilingual, and happy to help us organise trips that we wanted to do. The pool and spa area is nice with plenty of shaded areas to relax in. The breakfast included was a good solid start to the day, and whilst it was the same every day, there was multiple components so you could choose what you opted to eat.

Stayed in February 2024

The room was a little smaller than we expected, but to be honest, it was really not an issue. We spent very little time in our room, and the size meant that the room cooled down very quickly.

If you are staying in Puerto Ayora, this is a perfect location. The grounds and the pool are wonderful. The staff was always helpful, especially at the front desk. The location was very close to the dock for excursions. Breakfast was always delicious, with small variations each morning.

Stayed in February 2024

the pool was great, everyone was very friendly. good location close to the water front.

Stayed in February 2024

The room was very small and basic, the air conditioning wasn't working making it unbearably unpleasant! This got resolved the following day. The room fridge was very old and rusty.

fantastic pool, and gardens, impeccably kept, short walk from shops and restaurants. our room was ready on arrival even though we were very early arriving, delightful staff and delicious breakfast.

Stayed in February 2024

Nothing

The most amazing hotel. Stayed here with a group of friends. From the moment we checked in, the staff were super friendly and helpful. Rooms were comfortable. The swimming pool area was outstanding, the photos don't do it justice. Breakfast was lovely, all the serving staff wore hair nets, which demonstrates the kind of standards maintained at this hotel. One of my most favourite hotels ever. Would highly recommend to friends and family.

Stayed in February 2024

everything was perfect. Thank you.

staff was amazingly proficient and friendly Made us feel at home

Stayed in February 2024

Rooms are small. Nice but small.

Nice basic breakfast each morning. Pool is very nice as is the outside bar area. The location of the hotel is perfect for us. Less than a 5 minute walk into town but far enough away to be very quite.

Stayed in February 2024

Wifi was poor but we expected that

Beautiful pool, friendly helpful staff, excellent breakfast, great location. The staff would even serve drinks around the pool, make restaurant reservations. Good hot water and ac. Comfy beds.

Stayed in February 2024

Great hotel in Puerto Ayora, only 5 minutes on foot from the pier. Nice breakfast, enticing pool with a pool bar. The staff are very friendly and always helpful. We appreciated laundry service. I would definitely choose this hotel again.

Stayed in February 2024

Lack of bedside lamps - only one between 2 sections of the room. Breakfast choices very limited.

Pool area, gardens, spacious room All desk staff were helpful and friendly apart from one

Stayed in February 2024

The rooms were quite basic for the price although we were in a large triple room up on the right; our friends were given one of the very small rooms on the left and they moved to a larger one like ours after one night (well worth the extra cost). The breakfast was very basic so we ate out after the first day.

Fabulous pool area - great for a swim after hot sticky days in Santa Cruz or after a trip. The staff on reception were great and it was very laid-back

Stayed in January 2024

Nothing. I cannot think of a single thing

Everything. Location is a perfect short to walk to the malecon with bars and restaurants. Pool and jacuzzi’s lovely and warm and very relaxing. The staff were all wonderfully friendly. Cannot rate this hotel enough Absolutely loved our stay

Stayed in January 2024

The bedrooms are a bit tired but that was the only negative considering it is only a 3* hotel

The pool area was amazing - better than any 5* hotel. The quietest hotel we have slept in it was so peaceful .

Stayed in January 2024

Room was a bit small but nice

Jacuzzi, grounds were pretty. Security, and friendliness of staff

Stayed in January 2024

There is no restaurant at the site.

Exellent hospitality. Very good facilities. Good location.

Stayed in December 2023

No dinner or lunch, but there is a place within 3 mts walk and they bring the food to the room

Nice quite location. Pleasant 6mts walk to the city center. Good pool, and whirlpool. Excellent staff. I dropped my wallet on the floor in the room. Next morning the front desk handed it over to me Good breakfast. Quite spacious and ecologically pleasant surroundings.Provides airport pick off and drop off. I enjoyed my 5 day stay. Super service from hotel staff. Salomi goes out of her way to ensure a pleasant stay. Wonderful hostess.

Stayed in December 2023

Beautiful pool, huge 3 section jacuzzi and really well kept outside areas. Rooms completely functionable as only used for sleeping. 5 min walk to main harbour area. Lots.of wee bars and restraunts close by.

Stayed in December 2023

It was great....there was nothing I didn't like.

The swimming pool was great after sweating all day!

Stayed in December 2023

The bedroom and bathroom were on the small side but ok.

The hotel is set in a lovely garden. There is a swimming pool and comfortable recliners. Drinks are available from the bar. Good place to chill out after sightseeing. Close to the main centre with shops and restaurants. The rooms and bathrooms are on the small side but adequate. Breakfast is ok. Could have some more fruit available. Everything is served to the table in a small portion but you can have an omelette which will be cooked fresh for you.

Stayed in November 2023

Jacuzzi is solar powered and wasn’t warm…beds are a bit small.

The breakfast was delicious and the employees were very sweet. Pool and ping pong tables made it fun.

Stayed in November 2023

This is very minor, but it would have been nice to have some non-alcoholic drink options at the bar. Otherwise, we loved it.

This hotel exceeded our expectations. I visited with my family (spouse and three kids, ages 11, 6, and 3), and we all loved it and wished we could stay longer. The rooms were basic but clean and comfortable, and the grounds (especially the pool, hot tub, and outdoor lounge areas) were outstanding. The breakfast was also delicious, and the staff was great. It was also nice that it is walking distance from the port. We were sad we couldn't have stayed longer.

Stayed in November 2023