Boyaca 1615 y Clemente Ballen, 090150 Guayaquil, Ecuador
#15 of 84 hotels in Guayaquil
Guests' ChoiceBased on 335 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.1
Facilities
9.0
Staff
9.1
Value for money
8.7
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 May 2024
Roger
ItalyThe A/C unit was old and loud, definitely that could be a great improvement.
Breakfast was beyond my expectations
Stayed in May 2024
Reviewed: 23 May 2024
Dani
CanadaA/C extremely loud and very hot if not in use
Great location, staff were amazing and so helpful! Rooms and amenities were lovely including beautiful pool. Safe security at doors 24/7. Breakfast buffet delicious
Stayed in May 2024
Reviewed: 22 May 2024
Steve
United StatesSome communication with the motel was difficult since I am not proficient in Spanish, They did try their best to meet my needs.
The breakfast had many choices of food, a typical high quality buffet. The pool was great, with flowers floating in the water, with the waterfall, greenery and giant iguana. The room was large, with nice black out curtains. Overall it was a very positive experience.
Stayed in May 2024
Reviewed: 21 May 2024
Cira
United StatesNothing, everything was perfect.
People very polite all the time.
Stayed in May 2024
Reviewed: 17 May 2024
Simon
PanamaVery good option in the very center of Guayaquil. The hotel pool faces the backpart of the Cathedral, looks great actually. Good pool area, big room (typical older style business class hotel), friendly and efficient staff, good breakfast
Stayed in February 2024
Reviewed: 16 May 2024
Quilla
New ZealandGood location . Pick up from airport & delivery to bus terminal . Excellent pool & relaxing areas . Very friendly staff in all areas . A great welcome to Ecuador !
Stayed in May 2024
Reviewed: 16 May 2024
Luis
United StatesNeed to change the ac units to split l, this old ac makes too much noise was hard to go to sleep.
The pool, gym, and food were excellent.
Stayed in May 2024
Reviewed: 13 May 2024
Ross
United KingdomBreakfast and dinner options acceptable but unspectacular
Modern well-located hotel with small but impressive central swimming court. Pleasant helpful staff
Stayed in April 2024
Reviewed: 30 April 2024
Janine
AustraliaWe stayed here a fortnight earlier. We reported a small air conditioning problem. This time, we were in the same room. The problem had been fixed! Obviously, management reads these reviews.
Stayed in April 2024
Reviewed: 13 April 2024
Andrea
United StatesStaff were super!
Stayed in April 2024
Reviewed: 13 April 2024
Donald
United StatesNo jacuzzi
An excellent Breakfast which included various fruit, yogurt, juice, bread, prepared eggs, sliced cheese and meat. A pool, a rooftop game room, gym, steam room and locker rooms provide for an enjoyable stay and play facility located in downtown Guayaquil.
Stayed in March 2024
Reviewed: 11 April 2024
Janine
AustraliaAir conditioner was next to bed and directed cold air at bed. A towel draped over the outlet stopped this while allowing cold air into the room.
Excellent breakfast. Friendly, competent staff. Airport transfers worked smoothly.
Stayed in April 2024
Reviewed: 9 April 2024
Tamara
AustraliaThe driver sent by the hotel to take us to the airport is my only complaint. He was not punctual, nor was he waiting where we were expecting, so given those factors plus the time of day, we were close to missing our flight which made the end of our trip very stressful.
Breakfast was exceptional, so much variety. Pool was very cold, but suits those people who cannot handle the heat. The room was large, clean and well equipped with shampoo, conditioner etc.
Stayed in February 2024
Reviewed: 16 March 2024
Jennifer
CanadaThe staff were lovely, helpful and friendly. Amazing courtyard and pool area.
Stayed in March 2024
Reviewed: 10 March 2024
Gábor
HungaryI couldn t use the pool for 2 days!😪
The hotel was very kind and picked me up at the airport.
Stayed in February 2024
Reviewed: 15 February 2024
James
United StatesThe staff n decorum.
Stayed in February 2024
Reviewed: 11 February 2024
James
United StatesBreakfast
Stayed in December 2023
Reviewed: 10 February 2024
Eddie
United StatesVery nice property. Great restaurant on site.
Stayed in January 2024
Reviewed: 25 January 2024
Francisco
NetherlandsThe Caesar salad on room service wasn’t great
Great service, installations and location
Stayed in December 2023
Reviewed: 10 January 2024
Eddie
United StatesThere was nothing that stands out as not being liked.
Very well located, a very good breakfast, and very friendly staff.
Stayed in January 2024
Reviewed: 7 January 2024
Theodoros
United StatesNothing really! Everything was perfect!
Excellent hotel, 10 min from the airport, extremely clean, very supportive stuff (EN speaking), very nice rooms and restaurants. We wanted to leave our laughers for 4 days to travel to the Galapagos and they helped us a lot! Excellent experience!!
Stayed in January 2024
Reviewed: 4 January 2024
David
EcuadorThe drinks were overpriced. No smoking area in the hotel, outside and up the street only.
The pool area is spectacular. The restaurant and gym area were nicely arranged and amiable.
Stayed in January 2024
Reviewed: 18 December 2023
Ashleigh
EcuadorAll is wonderful as always when we stay at the GHG.
We had an early international flight (7 AM) the next day, so we had to leave the hotel at 3:30 AM. They kindly arranged some yummy box breakfasts that helped us get some energy to begin our long journey.
Stayed in December 2023
Reviewed: 18 December 2023
Richard
United KingdomNothing
The hotel is fantastic, it says 3 star but trust me it’s 5 star, it may not have a swimming pool or spa but it makes up for this with the most fantastic roof terrace where you can have your breakfast watching hummingbirds feed and looking at Misty volcano. The rooms are lovely and the staff are fantastic, thanks guys we had a lovely stay.
Stayed in December 2023
Alvor, Portugal
Istanbul, Turkey
Captiva, USA
Chillán, Chile
Ballinrobe, Ireland
Benitachell, Spain
Vieques, Puerto Rico
Villongo SantʼAlessandro, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content