The rooms were a little small.

The staff was very helpful, breakfast was delicious, the hotel grounds were beautiful and proximity to beach and town were great.

Stayed in April 2024

They shoud imporve communication prior to the arrival and provide more detailed info on the logistic, especially the airport transfer which is quite complicated as you have to change from the public bus to private boat (in our case we ended in a public ferry despite paying for the boat, no refund), the private car, ferry again and a walk with unclear directions.

The only hotel with own beach, close to the main attractions. Getting there is a bit complicated as you need to use either the hotel shuttle boat or water taxi (one dolar per person) to get from the town. And later walk app. 0.5 km to the hotel. But it is worth it. Recommended.

Stayed in August 2023

It's a family-friendly hotel, and while I think that's fine, the fact that there were children running around, jumping in the pool, screaming etc., kind of took away from the serenity of the experience.

The location was spectacular and the breakfast was just delicious. The staff were incredibly kind and the boat taxi was very efficient. I would absolutely come back here.

Stayed in July 2023

over priced for facilities offered in rooms

Location. Efficient staff.

Stayed in July 2023

The beds in the room we stayed could be a bit bigger (they were 2 double beds) and if they were queen size beds it would have been amazing

Beautiful property beachfront with really helpful and friendly staff. The spa was really nice and breakfast was delicious. The boat tours were both really nice (we did the South Plaza and Bartolome). I wish I knew about the tours as soon as I did the hotel booking as some of the tours were fully booked and with guests from other hotels.

Stayed in June 2023

the menu could have been more variated. Everyday was the same Manu, at the pool or the restaurant, and it got a bit difficult to find different items to eat, not enough salads and small dishes

location and overall feel of the hotel

Stayed in March 2023

The room is not large and the wifi was not as high speed as expected.

Service is incredible, always available to provide the best experience. The pool and front beach is a differential. Food in the hotel is high quality. The rooms are very clean. The courtesy breakfast is very good.

Stayed in April 2023

The food selection at lunch and dinnertime was limited, always the same items. When you stay for one week it kinds of get monotonous. Also missing are healthy snacks for the pool, and a larger selection of salads. I wish there were shorter boat day excursions.

The pool was amazing, the rooms very clean and the location of the property fantastic. The boat excursions were amazing, guides and staff really great.

Stayed in April 2023

The rooms were very small, still comfortable but expected more for the high price being paid

Great facilities (pool, bar) and amazing breakfast spread

Stayed in March 2023

Incredible exclusive experience

Stayed in March 2023

This hotel is incredible: the location, the organization, the breakfasts. If you want a real treat, this is it. Their tour guide was maybe my favourite part. Finch Bay also did their utmost to help organize our trip back from Isabela Island to mainland Ecuador. I mean, it's very expensive, so you pay for it, but it was a really nice treat.

Stayed in February 2023

nothing

staff were super helpful

Stayed in October 2022

I liked everything, but expected the room to be a little bigger. That was made up for with the cozy seating around the pool and in the lobby.

The Finch Bay property was beautiful, clean and off the beaten path which gave it a very special feel. Staff went out of the way to make us feel comfortable and welcome. We loved the little walk from the pier to the hotel. Breakfast was delicious too!

Stayed in October 2022

Wonderful location - friendly ..nice clean hotel

Stayed in August 2022

The food at the restaurant was very good. The area is very quiet.

Stayed in May 2022

The breakfast was so good! Each day they had different options. The service was incredible from start to finish. We felt super welcomed.

Stayed in April 2022

nothing

The staff could not have been nice or more helpful. in particular, Renado helped us navigate the crazy ferry system when our boat was delayed by a tsunami- he went above and beyond.

Stayed in January 2022

rooms were very small and boat to property didn’t run late ebough

beautiful setting

Stayed in December 2021

You have to get a water taxi to the hotel which is cute at first but means any trip into town takes at least 15 minutes

Spa was amazing, hot tub was great and massages were unbelievable and very reasonably priced. The pool was great. The food at the restaurant was also really good and offers a mix of Ecuadorian and western options. We mostly got the Ecuadorian things which were excellent. A lot of the dishes are enough to share between two people.

Stayed in November 2021

No private beach. Unable to see the ocean from our suite. Noise level constant from the beach. Constantly being tracked on our whereabouts.

Pool

Stayed in February 2024

paid over £600 for one night but rooms and supplies not in tune with pricing.

sunshine

Stayed in February 2023

If you’re looking to go on a quiet holiday with your partner, come out of season. The hotel was taken over by noisy, hyper-active rich kids. So much so that my husband and I could never use the pool, as it was constantly full of kids, from morning to night. We also opted to eat elsewhere where we could have some quiet time to ourselves. It felt like we were visiting Disney World and we could never enjoy a peaceful afternoon at this pricey hotel without kids running about unsupervised, chasing away the birds. The beach in front of the hotel is a public beach. It is noisy from early in the morning until late in the evening, making the expensive ocean view suites less private. The staff should pay more attention to picking up litter all around the property (some of which had been laying about for days!). The free wifi at the port didn’t work which made finding a water taxi back to the hotel a hassle every time.

It is definitely the best you’ll get in Galápagos, but very over-priced. Clean rooms with comfortable beds. Friendly, helpful staff who speak passable English. The excursions to different islands are a must. The boats are comfortable and the guides are excellent!

Stayed in July 2022

room facilities and dimension, poor breakfast

location

Stayed in March 2022

Hotel is beautiful and has a very nice zen feel to it. Problem is the management that is quite weak and has no presence there. You have a very mixed crowd from families to adults to young generation disrespectful of other space and peace and nobody to correct them. Twice happened that we had guests coming to the pool with their own music creating their own party while others had to endure it with no management or staff to correct it. The Staff also steals. Someone from the cleaning staff took my very expensive leather designer jacket from my room closet. We had to push the management to file the police report and as of now all I got is apologies. This incident shouldn’t have happened in the hotel that considers themselves luxury and costs you on average $500 a night. Investigation is still pending …. I have stayed in most of the luxury beautiful hotels around the world. This one has a nice potential but is completely overpriced for the quality it is giving you.

Very limited choices, same every day Out of 5 nights we stayed there 3 mornings didn’t have avocado on the side. You would think it’s not such a difficult request considering you are in Ecuador Definitely not compatible with the price you are paying for the hotel.

Stayed in November 2021