We loved the delicious breakfast and the explanation of the food being served. This hotel had such charm and character, and the staff was so friendly, helpful, and caring. Would definitely recommend this hotel to anyone looking for a lovely place to stay in Old Town Quito!

Stayed in April 2024

Our room was comfy, with a good bed and nice furnishings. The staff was fabulous, without exception -- they set up transportation from the airport, served amazing breakfasts and kept the room spotless. Their location is superb, in the Old Town area a couple of blocks from the plazas, churches and restaurants that are in everyone's guidebook. In addition to tasty eggs and rolls, our host for breakfast gave us fruits and juices from Ecuador which were completely new to us and she explained how and where they were grown. You got an education in addition to a good meal. The hotel is family owned and operated and they do a superb job.

Stayed in April 2024

Decoration could be a bit tastier

Nice installations, good room and balcony

Stayed in April 2024

Fantastic location in a historic building within walking distance to all of the historic district. Secure building with good attention to security. Very friendly and helpful staff with a great breakfast. Highly recommend. They will do anything possible to make your stay enjoyable.

Stayed in March 2024

Lack of full size mirror in our room. The room was nice however located between the reception and eating area, so we couldn't keep curtains open.

Location, charming decoration, colonial setting, size of the room, quiet at night, clean, nice staff.

Stayed in February 2024

Nothing. I have no complaints.

Clean, amazing staff and the room is gorgeous. The location is central and safe.

Stayed in February 2024

Would have liked free drinking water supply.

Good communication. Friendly, helpful and personal service. Loved the decor and the breakfasts with cultural information and the fruits by Lucia. Location great, very central for walking to Quito's main attractions.

Stayed in January 2024

This charming boutique hotel is operated by a very warm and welcoming family who communicated in English as well as Spanish. All staff and family members were exceptionally friendly and accommodating. The breakfasts were great, the rooms were clean and comfortable, and the hotel is well located, in the heart of the old town.

Stayed in January 2024

Not a thing!

*The property is one with much history. Lucia was kind enough to walk us through it’s origins and its beautiful restoration to present day. *Outstanding breakfast, great location, and super clean. *The staff delivered 5 star service! We cannot thank Lucia and her team enough for the hospitality she provided.

Stayed in January 2024

Very friendly and help staffs , good location

Stayed in December 2023

No A/C in the room

Wonderful staff and breakfast.

Stayed in December 2023

The first night the hot water was iffy, but the second night it was nice and hot. No idea what the difference was.

The breakfast is incredible

Stayed in November 2023

The furniture was a little bit crickety, but I supposed it adds to the charm of the hotel.

The location is in the old city center, the hotel staff was helpful especially the manager, Luis.

Stayed in November 2023

Everything is great

Beautiful hotel and very nice room near all the sights

Stayed in October 2023

Everything was great

Very nice hotel with an excellent staff near the “ Big Plaza “

Stayed in October 2023

Shower head in ceiling and you couldn’t take a shower without feeling drowned.

Charming hotel with an amazing staff. Great location.

Stayed in October 2023

Nothing

Very clean and comfortable boutique hotel with a lot of character and a delicious breakfast. Everyone who worked there was very nice and helpful. Great location in the colonial center.

Stayed in September 2023

Just the toilet seat. It was loose. Maybe an extra roll of toilet paper would be nice.

It was in the perfect location to be near great things and places.

Stayed in August 2023

Wonderful location with helpful and friendly staff. Awesome breakfast!

Stayed in July 2023

No complaints! It does get a bit hot on the second floor but the temperature in the room was fine.

The hotel was beautiful! Very nice decor and well kept. The breakfast was delicious and fun to learn more about local fruits. They kindly stored our luggage for us before our flight as we spent the day exploring. Also the wifi was working and fast.

Stayed in July 2023

Very good breakfast, beautiful hotel, and friendly staff.

Stayed in July 2023

Breakfast hours started at 7 am. We were only able to sit down for breakfast one morning because of earlier departure on the other mornings because of tours or when we were flying out, which was a real shame since it was nicely presented.

Great location. Beautiful historic building. Nicely done rooms. Welcoming and attentive staff. Breakfast was great.

Stayed in May 2023

There was nothing not to like. When the staff are amazing, the hotel is spotless, the breakfast is plentiful & delicious, and the water is hot, then it's PERFECT!!

The friendliness and helpfulness of the staff was unbelievable! Thank you Luis, Jonathan, and Louisa for everything you did to make our visit to Quito delightful. You are all such caring people! Daniel, the English speaking driver/guide you hired for us was so knowledgeable! We thoroughly enjoyed our stay at Casa Hotel Las Plazas.

Stayed in March 2023

We really enjoyed breakfast, Lucia was wonderful and the food amazing.

Stayed in February 2023