Arena Gorda – Macao, Sección Baigüa. La Altagracia, Bavaro, 33000 Punta Cana, Dominican Republic
#102 of 131 hotels in Punta Cana
Guests' ChoiceBased on 425 hotel reviews
7.1Cleanliness
7.6
Comfort
7.6
Location
8.3
Facilities
7.4
Staff
7.5
Value for money
7.5
Free WiFi
5.8
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End of dialog contentReviewed: 11 April 2024
Chernat
United StatesRoom
Beach,dinner OK
Stayed in April 2024
Reviewed: 5 April 2024
Luiza
BrazilThe room was dirty and really old, the drain in the shower/bathtub didn’t work so showering was disgusting. AC and minibar wasn’t working, they changed our room and that “fixed” it but it was a bad experience
Food was great and pools were amazing, there were at least 3 big pools with bars both in and out of the pool! That was really good
Stayed in March 2024
Reviewed: 3 April 2024
Jeri
United StatesBathroom by pool was not serviced enough- out of toilet paper multiple times. On Sunday there was a waterfall from the ceiling (at midnight no less)...the a.c. needed milking?!?!? Condensation pan full- several gallons removed by staff.. at midnight. Though people did their best for sure-and bugs ate to be expected-three cockroaches in the dining room.
Location good and generally beautiful with staff endlessly cleaning the grounds.. People responsive and helpful . Very great "cooked in front of me" food options.
Stayed in April 2024
Reviewed: 24 March 2024
Gary
Canadathere were fights over pool chairs with rude French visitors. Problems with toilets not flushing. Not enough plug-in outlets for modern technology. Problems with mosquitos especially around the so-called grove and stagnant water in the middle of the property. Over-crowding at the beach site and the pool. Property is too big--would not book there again in the future. No introduction to the site and what it offered. No physical map for older people who do not rely on cell phones.
8 specialty restaurants, middle pool, buffet. Staff at bars where excellent.
Stayed in February 2024
Reviewed: 10 March 2024
Alexandra
United KingdomSome staff rude , not clean enough , really small beach sunbeds close together , people putting towels over sunbeds if you dont do that early in the morning you wont have a space to stay . Wifi poor
Pools food reception rooms
Stayed in March 2024
Reviewed: 1 March 2024
Grégory
FranceMy room was infested with mosquitos. It was far too old. The gym center was totally obsolete
The food at the main restaurant
Stayed in February 2024
Reviewed: 16 February 2024
Elio
CanadaOur room was awful and needs updating. One outlet, poor air conditioning, bad lighting and just plain OLD
Loved the facilities, pool area and beach and the entertainment was great
Stayed in February 2024
Reviewed: 1 February 2024
Elena
MexicoThe facilites aré very nice, i just have trouble walking AND they gave me a room on the 3rd floor
Stayed in January 2024
Reviewed: 23 January 2024
Eduardo
United StatesThe membership preference, because I paid good money and feel discriminated
could not find a spot for me at the beach, even thou there where many empty shairs they belong to members only... to bad
Stayed in December 2023
Reviewed: 9 January 2024
Mullen
United StatesOvercrowded, lines for everything.
Very spread out with lots to do.
Stayed in January 2024
Reviewed: 7 January 2024
Clive
United KingdomFor the amount we paid the food and drink quality was poor. You could get far better food to prepare at my local supermarket.
We liked location, our room (though we did upgrade as there didn’t seem to be a room available), beach and pool and some staff
Stayed in January 2024
Reviewed: 8 December 2023
Dale
CanadaStaff didn’t speak much English , found it a challenge to communicate . Everyone was an hustler , you ask about anything they try to take money off you .
You could eat at other locations on property .
Stayed in December 2023
Reviewed: 28 November 2023
Nina
United StatesCustomer service, mosquitos
Location, entertainment, food
Stayed in November 2023
Reviewed: 3 November 2023
George
United StatesI did not dislike anything!
Breakfast was awesome location is top tier
Stayed in October 2023
Reviewed: 29 September 2023
David
CanadaThe mosquitoes
The environment, food, staff
Stayed in September 2023
Reviewed: 31 August 2023
Armando
United StatesNo beach access. CLEAN THE SEAWEED!!!!
The friendly staff
Stayed in August 2023
Reviewed: 29 August 2023
Christina
United StatesEven though it's not the resorts fault that there is so much seaweed during the month of July, cleaning efforts should be improved. :-(
Food was great! Nice mix of cuisines. Great entertainment. Staff was friendly. Great time in the pool.
Stayed in August 2023
Reviewed: 22 August 2023
Angel
United Statesthe staff should be more friendly. many times they looked like they didn't care
the location
Stayed in July 2023
Reviewed: 12 August 2023
Jason
FranceMain pool was closed and nothing have been said about that while booking. Quality of beaches appliances not too good
Location convenience
Stayed in August 2023
Reviewed: 1 August 2023
Luis
United StatesFood, cleanliness, alcoholic drinks
Location
Stayed in July 2023
Reviewed: 23 July 2023
Flavio
United States-I spend almost 2 hours in the line to check in, very confuse at lobby. -I requested 2 floor room and pool or ocean view, but unfortunately I get first floor, to BAD noisy.
Place was clean, awesome crew very nice environmental.
Stayed in July 2023
Reviewed: 12 July 2023
Ismael
Puerto RicoThere wasn’t enough outlets in the room had to unplug lamps or other stuff to plug in phones. And no elevator going up and down from the third floor was a hassle .
There were lots of activities to do. Night life was really good ,the food was good transportacion was reliable the pool and beach was awesome
Stayed in July 2023
Reviewed: 23 June 2023
Angel
United StatesBad service at buffet restaurant
Bad emergency service
Stayed in June 2023
Reviewed: 22 June 2023
Neizy
CanadaSome of the stuff was very rude and disrespectful, the bathroom needs some work
Very beautiful and great location
Stayed in May 2023
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