Gym,

Breakfast could be better for kids (nutella, waffles, etc) Pool fantastic Loved Cafetal

Stayed in April 2024

The table options in Casino very poor . They have check which tables active in real Casino . No poker , no ultimate

The hotel beautiful

Stayed in April 2024

None that I am aware of.

Place is pretty easily accessible, located on one end away from noise but close to everything.

Stayed in March 2024

Our only complaints were that the walls were thin-we could hear a loud family next door at 5:00 am. It was a bit pricey.

Fun pool with great spacious rooms. We liked the restaurants and it had a great breakfast. The beds were comfortable and the ocean view was awesome.

Stayed in March 2024

Staff at tour desk were unresponsive to complaints and disappointment to an expensive tour arranged by the hotel.

Beautiful surroundings and pool area.

Stayed in February 2024

price

staff

Stayed in February 2024

as to be expected everything is insanely priced…. the hallways and interiors of this place are all extremely dimly lit. the outdoor cafe has the best food, no room service is lame and their breakfast was disappointing and ever priced

pool is fabulous esp if you have a kid

Stayed in February 2024

The food was below par

Stayed in February 2024

Proximity to the beach was good. Pool was nice.

Stayed in February 2024

There was an issue with the option to purchase breakfast for $15. Crocs says there is an problem between was Booking advertised and them. They would only honor pricing if I pre-paid for everyday which i did not want since I was leaving for excursions before 7 am. Breakfast service starts after 7 am.

Location was good and not too close to downtown Jaco.

Stayed in January 2024

Our room had a weird, unpleasant smell, which filled our noses everytime we entered the room and each time it took long to get used to it, so this was a problem. The bed was very poor quality, it was cracking and squeaking to the slightest movements. Also the bed moved around a lot, since it was not fixed to the backrest, so our pillows were falling between the bed and the wall all the time. A proper shower cabin would be better instead of the really small bathtub, because every time we showered, water was draining on the side of the tub and flooded the floor. Another hugely disturbing thing was the very loud party music that they played every single day from around 10 AM to 7 PM, which made it impossible to relax, sleep or read a book on the side of the pools. We couldn't even escape the music in our room. Overall it would be an amazing hotel at a great location, but the above mentioned things dissapointed us.

Welcoming, helpful staff. Good restaurants and breakfast. Nice and clean pool. Proximity to the beach.

Stayed in December 2023

loud sound of air conditioning machines

Stayed in January 2024

It was a little pricey for a room with parking lot view, we did not have a beach or pool view.

The pools and grounds are amazing. You can walk out to the beach and spend the whole day at the resort. Very clean and the breakfasts every morning is delicious. Staff is very kind and accommodating.

Stayed in January 2024

Price of year end party

Room size, pool, beach front and end of year party, breakfast

Stayed in January 2024

Music from disco can be heard on 3rd floor rooms

Excellent breakfast , delicious end of year dinner/ party

Stayed in January 2024

The room smelled very badly of mold it was unpleasant to be in the room.

It is a beautifil hotel and location

Stayed in December 2023

Rooms could use an update and the doors block 0 sound. Drinks and food inside the hotel are way too expensive (small water bottle 6 USD, excl all charges) and not tasty at all. Stay was also a bit too expensive for what it was.

The property was clean, staff was friendly and the pool was enjoyable.

Stayed in November 2023

Amazing view and very clean

Clean and very friendly people . food at restaurants can be improved

Stayed in December 2023

room service

Stayed in November 2023

good food

Stayed in November 2023

At check in, staff wasn’t very nice or friendly. Same at restaurant (that had italian food) Hotel is old, needs renovation. Bathrooms seen to be falling apart and de fridge and ac make to much noise Music to loud at the pool, impossible to relax

Size of the room and bed Good balcony Food at both restaurants was good Location, on the beach. Unfortunately it wasn’t safe to swim Very nice and kind staff at the mexican restaurant

Stayed in November 2023

the drink (alcohol) prices were a little high. A/C in room could have been a little cooler at night.

the employees were very friendly. The resort was clean. The breakfast buffet was good. Location of resort was convenient.

Stayed in August 2023

Personel not very motivated, too much personal and to slow service, breakfast a la carte not appropriate

Baiscally clean, wide offering

Stayed in August 2023

bad art :)

bfast

Stayed in July 2023