The pool water was a bit cloudy

The breakfast was awesome.

Stayed in May 2024

Great installations , new and clean

Stayed in April 2024

Note to management: There is no way to control lights from the bed. Only on the wall at the door. A reading light, or nightstand lamp was missed more than once. Lucky I travel with a headlamp!

Recent remodel, with up to date fixtures, hot water, and lighting options. Nice pool and patio area. Good food options in restaurant or served poolside. Just 3 blocks to the Cruise ship dock. Secure parking and great staff. The really work as a team to respond to guest desires. I will go back.

Stayed in April 2024

There was no hot water in the shower and the window of the bathroom was open and when I went out I realized there was a bed under the window, not a hallway, it was inside our room, so the bed was wet, fortunately no one was sleeping on that bed as it was an extra one. Breakfast cannot be called as such, it's really terrible.

The hotel is correct, breakfast is terrible so don't even count on it. We stayed for one night and it was alright.

Stayed in April 2024

The staff we're really friendly and helpful and the air conditioning in the bar was very welcome! Very useful shop next door for nibbles and random stuff.

Stayed in March 2024

Good parking Great room and swimming pool. Food was awesome

Stayed in April 2024

Nothing to do with this hotel, but we ended up here having moved (escaped!) from an other booking in the area which was awful. The immediate area is run down and the hight of the walls with barb wires doesn't make you feel safe.

Good for families with young kids with the pool in the centre of the hotel. Lovely and helpful staff.

Stayed in April 2024

The music at the pool was loud; it was generally a pretty stimulating environment. All of the rooms we saw faced the pool, so if you wanted more privacy or quiet, there weren't many options. Not enough secure parking for all guests.

Hotel Cayuga is a great hotel. The staff are lovely, the in-house restaurant is delicious and offers room service, and the pool was awesome.

Stayed in March 2024

Just one suggestion - as our room looked inwards, it would be good to have a privacy screen on the window so that people walking past cannot look in (we had to keep the curtain drawn all the time and have the lights on). This area of Puntarenas isn't very salubrious but in the evening the reception staff ordered us a taxi to go to a restaurant at the ferry port and there was secure parking, so our car was safe.

This is a nice, modern hotel with exceptionally friendly and helpful staff. The room was spacious and comfortable, with a good shower. The breakfast was very good - a nice selection of fresh fruit, eggs, toast, gallo pinto, sausages etc. The pools were nice, with small areas for children to play in and a terrace area to sit and have cold drinks.

Stayed in March 2024

Room is very spacious and nicely decorated.

Stayed in March 2024

We spent the night here after a ferry ride. Nothing much to do in this city, and the hotel is not near anything green. There are funny blue lights in the very clean room, and the pool is nice, but otherwise there wasn't much for us here.

Stayed in March 2024

Great pool! Rooms are nice and breakfast is tasty. Everyone was very nice

Stayed in March 2024

Parking, people, you have to park outside. But it’s safe.

Beautiful cozy pool, bar since 8am, restaurant all in one small clean and excellently located. Staff was great and cooperative.

Stayed in March 2024

We had to leave early and asked for a bag breakfast and they could not provide one. The restaurant is very expensive. Eat out. Very small bathroom. No cups for water or to brush your teeth. No elevator if that is a problem for you, ask for main floor.

It is close to the main strip where the beach is and many restaurants and stores. Pool loungers are nice. Safe parking in locked garage area.

Stayed in March 2024

Wifi was sometimes a bit fiddly. Due to the room being close to the pool outside, the ground in front of the hotel room door was always a bit wet

Very nice and modern amenities. I enjoyed my stay.

Stayed in March 2024

Nothing, it ticked all the boxes.

The property is modern clean with free secure parking and lovely staff. WiFi was good and breakfast delicious. Beds comfortable, & aircon great. BUT BUT BUT the shower was next level good, it was so strong and hot, I’d come back just for that!!!

Stayed in March 2024

Facilities excellent

Stayed in March 2024

Nothing

Hot water, king size bed. Cold AC, nice pool, restaurant and free parking.

Stayed in February 2024

Breakfast can definitely improve!

Staff extremely friendly, Grace, Ariel, Caddy where very helpful and polite!

Stayed in February 2024

Nothing.

Everything. The rooms are big and clean. The AC works great, lots of hot water, fabulous pool a d hot tub. Free breakfast and the restaurant served good food. I will definitely stay there again. I forgot to mention secure parking in the shade.

Stayed in February 2024

We stayed in a junior suite and it was a beautiful room with every possible amenity. The hotel is also very modern , clean and the staff are extremely friendly and helpful. The service at the restaurant was excellent and we would have no hesitation staying here again

Stayed in February 2024

The furniture and facilities are rather outdated and it is not a very good value for money. The breakfast is also poor and does not taste well. Nevertheless, it is probably the best stay in Puntarenas except much more expensive La Fiesta resort, located in El Roble.

The staff is very friendly - you will feel really like you are at home and the prices of food (which is at the bar really OK) and drinks at the bar are very affordable.

Stayed in February 2024

The pool and the staff were amazing! The location was perfect in its proximity to the beach and restaurants. Jairo was especially great and took very good care of us!

Stayed in February 2024

Pool was really full so wasn't able to enjoy it and the hot tub in our room needed to have the jets cleaned out. Wasn't able to enjoy that part but the rest of the stay and the bar/dinner staff was wonderful!

Wish it was a little closer to the beach but it was close. Parking was very secure and the hotel itself was very clean. Breakfast was very good in the morning as well.

Stayed in January 2024