Not sure why there was over concern about pool towels (not able to get these the day of late checkout) and charging hotel restaurant meals to the room.

Beautiful and not crowded pool areas. Spa was also nice and with relaxing massage at a reasonable price. Room was clean, modern and spacious, with great views from a top floor of property and beach. Beach area is secure.

Stayed in April 2024

It was an incredible stay! We had so much fun! So much to do and th facilities are great

Stayed in May 2024

We have been going to the Irotama hotel since 1977 and every time we have a perfect experience. It has grown a lot and all has kept same quality or better quality

Stayed in April 2024

The food wasn't up to standard or value for the price. I've stayed there before and the food was much better. THe menus were too much alike in the different restaurants and just not very good quality.

The staff were super friendly and helpful, the beach was clean, as was the pool, the lifeguards seemed very dependable and the rooms were very nice.

Stayed in April 2024

The security guards on the beach are far too over the top and controlling. I was chastised for having a cooked fish at the beach that i brought from the resorts beach restaurant. stating it will destroy the ecosystem and i needed to eat it in a controlled location and they allow outside vendors to sell anything they can and allow people to bring in meats, cheeses and processed foods as they like. get consistent and if there are rules make them known to people so they can avoid breaking them not tell them after they have ordered them in good faith to be able to enjoy them under the shade of their umbrella

Beautiful place to relax

Stayed in March 2024

Prices for beverages high.

They charged in pesos. Cost more than in dollars

Stayed in January 2024

A few service hiccups here and there. At times the employees look a bit tense and their service gets impacted. Most of the time they are kind and helpful.

The gardens, the beach and the overall feel. A real gem in the caribbean.

Stayed in January 2024

They never respect prices from booking and they charge whatever they want. Also, very inconvenient that after the booking is done they request a payment via transaction otherwise you might lose your booking. So I wonder, why do you book and make use of your credit card when you have to transfer money. Ridiculous

Facilities

Stayed in December 2023

All. The attention and all the structure

Stayed in December 2023

Clean, spacious and comfortable

Stayed in September 2023

The property is clean, spacious and cozy

Stayed in September 2023

Initial contact regarding payment was not very friendly and helpful- had to push several times before getting answers

Amazing Service and Attention Looooots of awesome swimming pools - the kids loved it! Very clean

Stayed in August 2023

Average breakfast.

Comfortable beds. Right at the beach.

Stayed in August 2023

It’s disappointing that a five stars hotel does not water in the room to make a cup of coffee. They put one bottle just for the first night.

The facilities are great! All the pools are amazing. The rooms are very comfortable. Food is good enough, typical resort food.

Stayed in August 2023

Kids loved the waterslide and pool

Stayed in July 2023

My room had an amazing ocean view, location was great.

Stayed in July 2023

Everything was great I cannot think about anything that needs to be improved.

Everything was exceptional. First of all the staff should be mentioned because they all gave a great service. The garden, beach, the pools all was magnificent. I can only think positive about Irotama.

Stayed in July 2023

This is not a hotel issue, but for anyone who is sensitive to mosquito bites, make sure to bring precautions. We traveled in mid June so not all restaurant/bar options were available. There are other options in the area and further out in Rodadero/Santa Marta.

The whole grounds of the hotel are very green and lush which makes it a very special hotel in the area. The services on the beach are very good (seats, kiosks, table service and security). The breakfast was delicious with a large selection. Beautiful sunsets. Helpful staff. It has a mini market with anything you may have missed.

Stayed in June 2023

Beautiful pool, comfy beds, great location by the beach, delicious food, cold AC and games at night for the kids plus a soccer game in the evening that all the kids around jumped in on, wonderful stay! Highly recommend it for families!!!!

Stayed in June 2023

Nothing

Staff was great and friendly

Stayed in March 2023

beach sand is a mix of brown and black maybe coal.

Stayed in March 2023

The hotel bars close at 10 or 11 pm, so after these hours it is hard to get something to drink in case you want. This might be improved.

The room was spacious, and the amenities as well very good. There are a lot of activities available at the hotel, the breakfast is really good and everyone is nice and supportive. Customer care is something that is working perfectly in Colombia. :) The beach is right in front of the hotel, and the pool areas are also nice.

Stayed in February 2023

No

Accomodation, rooms very clean

Stayed in March 2023

N/A

windows views staff

Stayed in January 2023