68 Ganshui Road, Xiangfang, 150090 Harbin, China
#8 of 21 hotels in Harbin
Guests' ChoiceBased on 7 hotel reviews
8.3Cleanliness
8.5
Comfort
8.3
Location
8.5
Facilities
8.3
Staff
8.6
Value for money
7.8
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Showing 1 – 7
Reviewed: 2 May 2024
Kevin
United StatesThe only thing I found a little confusing about was the heater/ac. There are air purification systems in each room and no matter what I did the room had a cold feeling but it was comfortable
The hotel staff food and rooms were totally amazing! You actually felt like you were a valued client. All of the staff was very helpful and understanding of needs and worked very hard to make me comfortable.
Stayed in May 2024
Reviewed: 17 February 2024
Josephine
Singaporeit was winter. room temperature was too hot - 28 deg C
Breakfast good - international setup!
Stayed in January 2024
Reviewed: 30 December 2023
Ali
SingaporeStaff service at reception charging us more than our price without letting us know why, then telling us there was deposit when asked. Taking too long to get our deposit reversed. Reception staff not able to communicate in English in a hotel like Sofitel is unacceptable. Cooking staff service at breakfast, restaurant logistics and quality at breakfast: it was always a struggle to get our food due to crowd, we felt overall surroundings were dirty and old, cutleries were always missing. We were racing with Chinese tour groups to be able to get food. Unacceptable for a hotel like Sofitel. Room temperature was extremely hot and dry due to central heating being overdone. Far away location, we had to pay a lot of extra for ride hailing services. Bed shape was possible to change by a remote controller, but the remote didn't work half of the time forcing us to stay in a non sleep-able position and have to call staff to fix it. Bad quality of in-room coffee and soft drinks for Sofitel considering the price we paid Considering the daily rate we paid, we were disappointed by service provided overall.
Not much considering what one can expect from Sofitel
Stayed in December 2023
Reviewed: 25 May 2023
Igor
RussiaThere are no comments available for this review
Stayed in May 2023
Reviewed: 25 January 2023
Nebojsa
SerbiaThere are no comments available for this review
Stayed in January 2023
Reviewed: 17 January 2022
Pitasari
United KingdomThere are no comments available for this review
Stayed in January 2022
Showing 1 – 7
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