Reception ladies aren’t very welcoming

the location

Stayed in September 2022

room AC didn’t work properly seemed there were a few things that needed maintenance ie toilet and fridge

great beach, staff lovely

Stayed in September 2022

Very dated, a stairwell had broke during our stay so concerned about the health and safety of the accommodation, food not great and entertainment at night on adult side poor.

Most of the staff very friendly and helpful, location if booking seaside, and the cocktails.

Stayed in September 2022

food was okay but not great. look to eat out more often than not if you are looking to stay there and want something better than okay.

the staff, location, room and value for money.

Stayed in September 2022

Check-in was disappointing, being told to wait in one place then another, 2 hrs later before room available and we had been up since 3am. The electric jug in the room didn't work, linen was short, the housekeepers came at odd hours so we chose to tidy our room and just get linen. As they were short staffed the resort offered $10 daily credit for no housekeeping, but you need to make sure this taken off the account on checkout. After the 2nd night of waiting for 2 hrs for dinner, we ate out for the remainder of our stay. My disappointment, 3 weeks prior to our arrival I asked if the resort was back up and running after the storm hit and assured everything was fine, which was not the case. The resort was full and they did not have the staff to cope. We sincerely hope they get back to norm soon.

We enjoyed the area on the resort we booked, as this was adults only (apart from the baby on the adults beach one afternoon) Breakfast was adequate, a reasonable selection for continental breakfast. The room was spacious for two and lovely outlook to the ocean.

Stayed in August 2022

Very friendly staff.

Stayed in August 2022

Lack of music at times, sometimes there were no staff attending the bar and facilities. Food took ages and the quality of the food was lacking at times. Took ages to check in as there was only 1 person on reception

Breakfast had variety but sometimes ran out of some of the foods. Room was clean and had everything. Beach was great except for when there were bulldozers doing work

Stayed in August 2022

resort was understaffed and the food was terrible. Breakfast was even a non event. we ate out for all meals which was a shame.

our room was excellent - clean and with a gorgeous view. beach and snorkeling also excellent.

Stayed in August 2022

Having to share the reception with next doors Rarotongan means check in is super slow at busy times. Same goes for meals but we planned ahead so wasn’t a big deal.

Loved being steps away from the marine reserve and incredible snorkelling! The rooms were bigger than they looked in the pictures and were nice and quiet. The pool area was super chill being an adults only resort and even used the tennis equipment for quick hit which worked well. All team members were friendly and respectful!

Stayed in August 2022

Facilities were a little run down

The location was amazing.

Stayed in August 2022

when the weather is bad there wasnt anywhere out of the wind to go

Staff were excellent

Stayed in August 2022

food was slow to come after ordered

On the beach. excellent snorkelling. great for groups.

Stayed in August 2022

Food offering. Very limited supply.

Stayed in July 2022

nothing

prior to our arrival, Rarotonga had had king tides and winds that caused substantial flooding and damage to the Rarotongan Resort. the Sanctuary side of the resort was okay and although we weren’t affected directly we appreciated the ongoing reassuring communication we received from the management. the staff were amazing and although people had cancelled, the positivity and attitude made our stay very enjoyable. the buses arrive/depart at the front door, always a experience to travel on😂 although it sounds selfish the fact it was adults only made for a calming experience after the 2+ years of Covid chaos

Stayed in July 2022

Staff were slow or understaffed. Rooms not as nice as expected. Far away from island activities and good food.

The setting in the marine reserve and beach.

Stayed in August 2022

Room wasn't clean. Worms in the shower. Bed uncomfortable - always hate the split beds, but even worse when the levels are different.

Nice location, friendly staff.

Stayed in July 2022

Units need a freshen up

Loved the staff

Stayed in August 2022

bathroom tiling on walls in shower area grouting not clean. Some dinners were very average, for deep sea fish I was served fish fingers, that meal was awful. others did improve, breakfast was average.

location was excellent, snorkeling straight off the beach. pool was sheltered from the wind.

Stayed in August 2022

Breakfast not up to standard for four star resort. Path outside water filtration room constantly wet and potentially a slipping danger. We were there 10 days after major sea surge and staff were working hard to prevent disruption to beach and facilities. Pool cloudy and not inviting.

Superb location (saw whales from our room). Staff fantastic, friendly and efficient. Generally comfortable although pillows like rocks. Evening meal adequate. Generally, a pleasant stay. Transport (we rented a car) essential in order to fully enjoy the island, although bus stop just outside resort.

Stayed in July 2022

There was no cleaning done by the pool table area and the state of the pool table in genral was in poor condition, with no chalk for the pool cues, there was no ping pong balls most of the time to play table tennis. As well the check in was slow and took a long time to get checked in.

The room was good as well the views, the beach was close to the room and in general we had a great holiday. Cocktails was done great by Gwen, she really knows her cocktails

Stayed in July 2022

room was very good. tidy and comfortable.

Stayed in July 2022

N/A

We liked the location and the friendly and kind staff who served us for the duration of our stay. We also enjoyed playing pool, table tennis and chess. Our room was really comfortable and clean and the shower pressure was awesome.

Stayed in July 2022

no breakfast included

we know and love the resort, obviously struggling with lack of staff, but all is forgiven in Raro sunshine

Stayed in June 2022

No GF bread and ran out of GF cereal after day two. Service at dinner was very slow.

Breakfast was satisfactory, buffet style. Gluten free pancakes were made fresh for me each day. Staff were friendly and one of the managers went out of his way to find a hire car for our group of four. Room was satisfactory overlooking the beach. Large comfortable bed and a good sized bathroom. Room had ceiling fan and ac unit. The pool was clean and was protected from the wind. Beach had plenty of sun beds. Food was very good and plenty of options for cocktails. Hotel was in lovely surroundings and would describe as rustic.

Stayed in July 2022

location

Stayed in July 2022