Pretty slow service when dininh

Facilities

Stayed in May 2024

Being a member of the Coral Club (Gardenia member) after 9 visits to the Edgewater, I received none of the benefits mentioned in the Club brochure. Just checked in, handed a room key and told your room is in that block there, pointing to Pukapuka Block. All rooms could have a tea towel as well for drying cups and plates.

Clean and tidy and relaxing. Staff were very helpful and friendly. Location was great, just a quick trip into the town

Stayed in May 2024

The only negative was the attitude of some of the staff. Some staff did not appear kind and helpful which was a shame.

We stayed in a 3 bedroom beachfront villa (family of 5, 2 adults and 3 teenagers) and this accommodation was perfect for our family! We absolutely loved it. The villa was clean and spacious. The main bedroom had an ensuite bathroom and a dressing/luggage room. The bedrooms were huge and the kids had a bathroom to share. We didn’t use the kitchen but it was well kitted out if you needed to cook, including a dishwasher. The lounge area was also spacious and the villa had a large covered deck at each end. The location was outstanding everything we wished for and more. The beach outside our villa was perfect for swimming and snorkelling. We couldn’t believe how secluded and quiet it was. At times it felt like we were the only ones staying there. Black rock is only a short walk away. We also found that this side of the island was pretty sheltered from the wind. We spent a lot of time in the water and relaxing on the deck chairs. We loved the daily tropical breakfast. We always dined pretty early when it was fresh and well stocked. We loved the daily happy hour and also enjoyed some of the food from the menu. Some of the staff at the restaurant and bar and were lovely and friendly but there were a few who really didn’t seem to enjoy their job which is a shame because they made the experience a little less enjoyable and I didn’t feel I could ask for assistance. The beauty salon was amazing and every staff member there was so warm and friendly. I felt really spoilt and looked after. I absolutely loved my massage and facial. Such a special treat. We didn’t use the pool as the sea was spectacular and we had no need to swim there. It seemed to be mainly used by young children. We had a wonderful stay at the Edgewater and would definitely stay in a villa again. Thank you.

Stayed in May 2024

Breakfast was a little boring, room starting to look abit tired, more choices available for dinner and lunch.

Staff were very friendly and helpful, room had everything we needed.

Stayed in May 2024

No bottles of water in mini fridge, seeing it’s a hot place, we stayed in the private front beach room, waitressing was slow with our orders some days, but there was a lot of visitors..Kia orana

Mals Restaurant on the premises(amazing food and cocktails), room was spacious, lots of hangers in closets, location close to Airport and town..cleaner was amazing, loads of fresh towels and bed made every day..check in was good, lovely lady(sorry didn’t get her name), was fast and cause we arrived early, checked if our room was ready,thank you to reception..very pleasant and professional…value for money…would return shortly 🌸🌺

Stayed in April 2024

Poor breakfast, no internet (not even paid), no gym, horrible music

Nice overall layout, pool area, beach, spa, friendly staff

Stayed in April 2024

The view and service 😍

Stayed in April 2024

The decor is outdated

The location and conveniences.

Stayed in April 2024

We were in a room beside young children who were very loud and yelled and screamed a lot

Breakfast was excellent Room was excellent Staff were fantastic

Stayed in April 2024

The facilities were dated with obvious wear and tear in some places. There was strong sewer smell and rhe entrance to our stairwell was beside the rubbish bins which also smelled. The tennis court and games room need to be renewed.

Breakfast was adequate. The staff were excellent. The evening meal was fabulous. The snorkeling gear was in good condition and clean. The grounds were clean and under continuous maintenance.

Stayed in April 2024

Nothing

Friendly knowledgeable staff at reception, the restaurant, and the pool - nothing was too much trouble. Great location for swimming and snorkelling. Reasonabley priced foid for the quality. Gardens immaculate. Everyone was super happy and smiley. Bus stopped at the door. We loved the Spaghetti House too ...so delicious 😋

Stayed in April 2024

The wifi we purchased at the resort didn't reach all the way to our rooms which was a little disappointing for our teenagers, but it worked out perfectly as they weren't on their phones 24/7 lol. The last night of our stay our 6 children aged 15 to 6 were swimming in the pool, all the grandmothers were watching them. A wedding party decided to all jump into the pool in their clothes. Many of them had been drinking and they broke all the rules pertaining to using the pool ... back flips, bombs, pushing others into the water. They were very rowdy, drunk and not wearing appropriate swimming attire. The staff seemed reluctant to say anything to them which felt unsafe for our children. We got them out of the pool.

Included continental breakfast was great for our family of 30 who were there for my daughter's wedding. The rooms and villa we rented were lovely. I was upgraded from a Superior Garden to a Lagoon View room which was much appreciated. The staff were amazing! Always so gracious and responsive. We appreciated how hard they all worked to take care of guests. The food was great, and the convenience of so many other eating places closeby a bonus! The children's and adults daily activities made it an easy holiday, and snorkelling in the lagoon a daily activity. But the pool really was the star of the show for our whānau! Being able to swim from 8 am to 10 pm was the absolute highlight for all our kids. Thanks Edgewater :)

Stayed in April 2024

We had a room with a door into another room (adjoining room) and you could hear clearly the people talking in the other room so next time I would request a room not adjoining.

Continental Breakfast was included and it was excellent - staff were very friendly and very helpful - the room was cleaned daily and the everything was spotless and cleaning staff were lovely.

Stayed in April 2024

Breakfast okay

Stayed in April 2024

Air conditioning unit wasn’t working properly and it took 2 days before the resort decided we could move to another room with better air conditioning

Location, friendly staff, very clean rooms

Stayed in March 2024

Everything was great

The staff were awesome

Stayed in April 2024

Nothing major to report

staff service in the bar area and at breakfast very good. The house maids are very good as well. Great comical staff at the activity hut.

Stayed in April 2024

On first glance, the pool appeared smaller than pictured, more options at the buffet for kids would have been great.

Access to beach and snorkeling was perfect, easy to get around the island. Great range of activities through the day. Great staff that helped make our stay great.

Stayed in April 2024

The restaurant was a good size. The beach was beautiful.

Stayed in April 2024

Everything was good

We got a pack as we had a early flight, so didn't experience the buffet.

Stayed in April 2024

The odour sewerage

Stayed in March 2024

1) We were concerned of the low ceiling in our garden view room. The ceiling fan would be a concern for families with children who instinctively go to jump on the bed. 2) The bathroom extractor fan didn't work. Reception were informed. This was not addressed during our stay. The bathroom condensation was evident. Towels laid on the bathroom floor because it was slippery. (Closing the bathroom windows, leaving the bathroom lights on, to dry up the floor was our solution.) 3) The smell of raw sewer around the property was unpleasant; one day it was pungent, another time it was lingering, hope this can be addressed.

Enjoyed the continental breakfast, great for families/groups, selection was really good. The house cleaning were very good. The layout of the rooms were neat and tidy. The pictures on the walls were specific to the "Island", the block of rooms belonged to; this was a great touch making it memorable. The dinner was well cooked, the menu selection was 'safe' and themed nights was a delight. Beautiful tropical gardens, footpaths were clear of debris, ensuring central access to the pool, restaurant & other services were much appreciated.

Stayed in March 2024

The food menu was limited, and none of the food was amazing. Facilities outdated. Not having free wifi was also a set back. A lot of kids in the pool at all times (our fault for not staying at an adults only however)

Staff were super nice and location great

Stayed in April 2024

Our transfer back to the airport did not arrive on time. There was a little bit of miscommunication 😞.

Excellent breakfast and lovely staff.

Stayed in March 2024