There were some drops of water leaking from the ceiling, perhaps from the air conditioning unit

Good breakfast. The hotel is located in a nice area, the staff were very friendly and helpful

Stayed in April 2024

few broken items in the suite, including separation door between the bedroom and living room/children room. The bed for kids in the suite was not done despite the fact it was specified in the reservation we were travelling with the kids.

Stayed in April 2024

Food was excellent and staff was very helpful.

Stayed in March 2024

Everything very good

Breakfast was very good as well as location.

Stayed in February 2024

This country was more exclusively French than in Paris and the Novotel was in line with that. The hotel was a little worn and understaffed, but it was an enjoyable stay nevertheless.

Stayed in October 2023

Management of the food in the restaurant

The food in the restaurant is good, but not well managed. The buffet dish up bowls run empty and is not properly controlled or refilled causing guests to wait.

Stayed in October 2023

Check in/out took too long

Rooms were comfortable, cool & quiet.

Stayed in June 2023

They promote on their website Shuttle service to the airport which they don't provide and the option they offer is 5x more of what a normal taxi would charge to the airport. Last day I ate at the restaurant before heading to the airport and the machines to charge me with card weren't working... instead of offering a solution they made me go to the ATM and get money to pay them, so I was charged a withdrawal fee, they didn't cared .... they even escorted me to the ATM (maybe they thought I was going to run away)

Hotel was good, think you expect this for the amount you are paying for the room. Food was delicious.

Stayed in March 2023

The variety in the buffet was disappointing

The Monday evening buffet was stale . Some of the casseroles were not fresh and was suspiciously recycled.

Stayed in January 2023

Personal uneficient

The buffet

Stayed in October 2022

The loud music at the lobby

The breakfast and the view from my window

Stayed in September 2022

Waiting times are on another level of patience. Lack of customer service more training is needed.

space and the area is good. clean. Quick to correct mistakes when one is made.

Stayed in July 2022

The hot shower stopped working during my stay. I called the receptionist and it was fixed the following day. The room price was significantly higher than the actual booking price because I paid in USD.

1. location 2. facilities 3. friendly staff 4. breakfast

Stayed in June 2022

too small

breakfast

Stayed in June 2022

weak wifi in room

big pool in a superb tropical garden; good breakfast; comfortable room

Stayed in May 2022

The restaurant wasn't good. The food was expensive and not of good quality. If your breakfast isn't included by default just go to a bakery or the local supermarket to get better and cheaper food. The restaurant meals are not good compared to all the nice restaurants you have at less than 20 min walk or 5 mijn taxi.

Good hotel in the business district where there is good safety and facilities. Wifi in the room isn't that great but in the lobby you can work well Good location Nice swimming pool and outside area

Stayed in March 2022

I realized on the first night that the air condition in my room wasn't working. There was no hot water in the bathroom as well. I reported this and a handy man was sent up with a ladder and tried to repair as I sat waiting to sleep. He managed to fix it but now water was dripping from the ac too. I had to take a very cold shower as the plumber who was sent up to check on the hot water couldn't fix it and said nothing to me but just left. After taking another cold shower the next morning I reported the situation again on my way back from a meeting. This time around I was told my room would be changed which they did. My point is I expected a room change soon as I made the complain and not wait a whole day to do so. The cold showers were not pleasant.

I thought the room came with Breakfast but noooo. When I asked at the reception I was informed I had to buy my breakfast if I wanted any. I wasn't too pleased with that.

Stayed in February 2022

cost is quite high and for some reason was a lot more than the booking I made

outdoor area is very nice and green. Foyer, restaurant, terrace flow very nicely

Stayed in December 2021

Very unreliable wifi in hotel bedrooms. Would have been helpful if more staff spoke English.

Good feel to hotel.

Stayed in December 2021

No option for twin rooms.

Excellent staff with great attention to details. The staff was always available to questions and helped whenever needed.

Stayed in November 2021

Dirty on the ground floor

Good location for business, safe place, good food, good wi-fi, good climat control in rooms

Stayed in November 2021

No water for 2 days

Stayed in May 2024

NOTHING

SERVICE

Stayed in April 2024

The hotel is very old, the carpet is mold, i had roaches in my room, the hotel need an upgrade urgently, its in a very bad shape, the price is too overpriced, for the same, or even cheaper you can get way better hotels in the same area

The location, some of the staff.

Stayed in February 2024