Seestrasse 22, 3800 Interlaken, Switzerland
#25 of 58 hotels in Interlaken
Guests' ChoiceBased on 1136 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
8.8
Facilities
8.2
Staff
9.1
Value for money
8.3
Free WiFi
8.6
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End of dialog contentReviewed: 25 May 2024
Megan
United StatesAs a solo traveler, I always appreciate having multiple locks on a door. While I had no safety concerns, that is one thing I normally pay attention to.
About a 10 minute walk from Interlaken West. The room was spacious and clean.
Stayed in May 2024
Reviewed: 23 May 2024
Lynne
AustraliaIf you're a light sleeper you may have problems with the old, creaky wooden floors above.
The room was big, had a great view and a big balcony. Easy walk to Ald Stadt and also bus stop and train station.
Stayed in May 2024
Reviewed: 19 May 2024
Jason
CanadaNo fridge in room, staff are nice but strict especially during breakfast, you are seated no sitting where you want, they watch over you to make sure your basically doing things correctly at breakfast. Lots of families with noisy kids you can hear in your room guessing because of cost of hotel.
Great location, bus stop right out front, price was very good for Interlaken/Swiss as it’s expensive. Rooms was good and had almost everything we needed.
Stayed in May 2024
Reviewed: 19 May 2024
Kesarin
United StatesI was on the first floor. I could hear squeaky noise from someone walking on 2nd floor. If you are a light sleeper, you should ask to be on the upper floor. Also, don't forget to remove the "Do not disturb" sign if you want to request clean towels or something. I wanted to sleep in a bit but forgot to remove the sign when i woke up. I called to request an extra pillow and a clean towel. They couldn't provide me a clean towel because I had the do not disturb sign on the door when housekeeper came to clean my room earlier. But they brought me the extra pillow I requested, though. Also, if you one of those who likes to grab an apple or maybe an extra slice of bread after you have your breakfast and bring it to your room for later, don't do it because they will scold you lol. I couldn't finish a croissant and I didn't want them to throw it away so I wrapped it in a napkin and walked out on my way to the elevator one of the kitchen staff saw me and she told me that food was for dining in only. Of course, I quickly apologized, but her response was, "Next time you will have to pay". I wish that she would give me the benefit of the doubt that I wasn't trying to steal a croissant. I would understand if she saw me walking out with two plates full of breakfast but it was just a croissant. I walked in to the dining room that morning a hotel guest but walked out a croissant theft. Unfortunately, we were near the lobby area, so there were other people witnessing the incident. I was so embarrassed. It ruined my day a little bit 😞 but I respect the rules, though I understand why they couldn't bring me the towel, and I understand that breakfast is to be eaten in the dining room only. I respect the rules, don't get me wrong. I'm not complaining about the rules. I was just embarrassed about the croissant thing, that's all. Also, the hair dryer did not work. Update: I appreciate below response from the hotel staff.
Clean and comfortable. Good breakfast. Helpful staff. Fast wifi. Within walking distance from train station. There are restaurants and Coop market near by. Quiet and safe surrounding.
Stayed in April 2024
Reviewed: 18 May 2024
Peter
AustraliaNo bar fridge in the room.
Great place for the money.
Stayed in May 2024
Reviewed: 15 May 2024
Allaaeldin
United Arab EmiratesThe hotel was noisy to the guests because all the balconies were close to each other, until one of the guests came out and shouted at everyone to lower their voices
The hotel was over all good; location, cleanliness and staff were very good.
Stayed in May 2024
Reviewed: 14 May 2024
Richard
New ZealandThe room was very warm, even though we left the courtyard door open as late as possible. The duvet/cover was very thick. Though the fan helped, it would have been nice to have a light blanket instead of the duvet.
The room has a small courtyard, which was very pleasant to sit out on during the evening. The view from the breakfast room was of the mountains and absolutely spectacular. Good breakfast.
Stayed in May 2024
Reviewed: 11 May 2024
Erhan
CyprusPillows were not comfortable, breakfast options were not very rich
The location, very clean and helpful staff
Stayed in May 2024
Reviewed: 8 May 2024
Milagros
United StatesChalet style
I liked
Stayed in May 2024
Reviewed: 6 May 2024
Tri
NorwayExtra pillow please 😁
5 stars for you
Stayed in May 2024
Reviewed: 3 May 2024
Gülsün
TurkeyBathroom-old furniture
location
Stayed in April 2024
Reviewed: 3 May 2024
Yolk
CanadaA bit out of centre
Breakfast good
Stayed in April 2024
Reviewed: 2 May 2024
Gizem
TurkeyThe heaters were not working, I was a little cold. Also, there weren't enough electrical outlets. Since the hotel is made of wood, I was very disturbed by listening to the footsteps of the room upstairs.
The employees were very attentive and sweet. They took very good care of me. The hotel itself is quite cute. The size of the room was very good and the cleanliness was very good. The breakfast was very good.
Stayed in May 2024
Reviewed: 2 May 2024
Alexander
United StatesStaff was very responsive, bathroom was very clean, and breakfast was solid. Loved the location. The bathroom mattered the most to me and it was great.
Stayed in April 2024
Reviewed: 2 May 2024
Parveen
IndiaThere is a bit of noise. You can sometimes hear the water travelling down the drains and since the whole structure is made of wood, you can hear creaking noises from all the rooms who share the walls.
The view is amazing & staff is very friendly
Stayed in May 2024
Reviewed: 1 May 2024
Deep
IndiaNothing
Location was very close to the city center & main train & bus station (Walkable)....Cozy rooms with good breakfast. Very helpful & accommodating staff. Answered all my questions right from the time I booked the room...Smooth check-in & checkout. Held my luggage after checkout.
Stayed in April 2024
Reviewed: 1 May 2024
Felipe
SpainThe WiFi is indeed a bit slow but this is really the only "complaint", which in most vacations shouldn't even be relevant.
Really nice staff, good location, really clean and a pretty good breakfast.
Stayed in April 2024
Reviewed: 29 April 2024
Jillian
United StatesThe staff was amazing and the rooms were comfy and clean. Best part of town, close to everything but far away night from the tourist trap feel
Stayed in April 2024
Reviewed: 29 April 2024
Joao
BrazilBed and the daily rate vs what hotel offers
Location and staff
Stayed in April 2024
Reviewed: 23 April 2024
Abhaya
United KingdomThe mattress and pillows were too soft. Everything else was good.
Location. Friendly staff, especially Silviano. Good breakfast.
Stayed in April 2024
Reviewed: 22 April 2024
Chan
United StatesRoom location
Location
Stayed in April 2024
Reviewed: 22 April 2024
Almonayer
United Arab EmiratesThe location of the hotel was less convenient, positioned in Interlaken West, which made accessing the main train station at Interlaken Ost somewhat cumbersome, requiring a 30-minute walk or a bus ride. Additionally, the cleanliness of the room, while generally acceptable, could have been better. The hotel's policy of not allowing phones during breakfast was particularly inconvenient and felt overly restrictive, which was a surprising and generally unpopular rule among guests!
The room was spacious and generally clean, providing a comfortable space to relax. The receptionist was exceptionally helpful and friendly, offering valuable recommendations and insights about the city, which greatly enhanced our stay
Stayed in April 2024
Reviewed: 19 April 2024
Peter
United KingdomThe sound from other rooms was noticeable, it didn’t bother me too much but it was distracting at times
Very traditional looking chalet style hotel, which is exactly what I wanted. The front desk staff were very friendly and breakfast was good
Stayed in April 2024
Reviewed: 18 April 2024
David
United StatesGreat breakfast and super friendly staff. They happily accommodated our request for pre-checkin bag storage. Helpful directing to the bus stop too.
Stayed in April 2024
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